Salesforce.com Patents

Salesforce.com Inc. provides enterprise cloud computing solutions in the areas of sales force automation, customer service and support, community building, marketing automation and analytics.

Salesforce.com Patents by Type

  • Publication number: 20170085445
    Abstract: The technology disclosed offers a declarative and visualization framework that implements a state machine for multi-step progression of interaction with an entity. The declarative framework is usable over and over for a broad range of applications because it provides a simple rule-based authoring tool that can be used for specifying different elements and components of a complex state machine, including state definitions, state transition triggers, state transition conditions and state transition actions. Once defined, the state machine is automatically generated and visually implemented based on the declarative input provided by a non-technical user.
    Type: Application
    Filed: November 3, 2015
    Publication date: March 23, 2017
    Applicant: salesforce.com, inc.
    Inventors: Andrew Layman, Eric Hauser, Matthew John Fleckenstein, Tatyana Mamut, Arthur Ping-Tak Che, Tiffany Joy Chin, Amy Kar Sin Poon
  • Publication number: 20170083386
    Abstract: The technology disclosed relates to processing events generated by Internet of Things (IoT) devices. In particular, it relates to storing a machine-readable declarative specification of stateful event processing of an automated multi-step progression of monitoring of Internet of Things (IoT) devices that generate events. It includes compiling into tangible memory, in response to the declarative specification, a state processing network that implements a multi-step progression of monitoring events generated by the IoT devices. The state processing network implements both the time based transition triggers and the event based transition triggers after being initiated by the IoT devices. Further, data structures, which record monitoring status of particular IoT devices, are compiled. Finally, the state processing network further selects an alternative action to trigger, and triggers the selected action using at least some data from a particular event being processed.
    Type: Application
    Filed: April 1, 2016
    Publication date: March 23, 2017
    Applicant: salesforce.com, inc.
    Inventors: Aubrey Wing, Tatyana Mamut, Arthur Ping-Tak Che, Tiffany Joy Chin, Amy Kar Sin Poon, Andrew Layman
  • Publication number: 20170083396
    Abstract: The technology disclosed relates to discovering multiple previously unknown and undetected technical problems in fault tolerance and data recovery mechanisms of modern stream processing systems. In addition, it relates to providing technical solutions to these previously unknown and undetected problems. In particular, the technology disclosed relates to discovering the problem of modification of batch size of a given batch during its replay after a processing failure. This problem results in over-count when the input during replay is not a superset of the input fed at the original play. Further, the technology disclosed discovers the problem of inaccurate counter updates in replay schemes of modern stream processing systems when one or more keys disappear between a batch's first play and its replay. This problem is exacerbated when data in batches is merged or mapped with data from an external data store.
    Type: Application
    Filed: January 22, 2016
    Publication date: March 23, 2017
    Applicant: salesforce.com, inc.
    Inventors: ELDEN GREGORY BISHOP, JEFFREY CHAO
  • Publication number: 20170083368
    Abstract: The technology disclosed relates to maintaining throughput of a stream processing framework while increasing processing load. In particular, it relates to defining a container over at least one worker node that has a plurality workers, with one worker utilizing a whole core within a worker node, and queuing data from one or more incoming near real-time (NRT) data streams in multiple pipelines that run in the container and have connections to at least one common resource external to the container. It further relates to concurrently executing the pipelines at a number of workers as batches, and limiting simultaneous connections to the common resource to the number of workers by providing a shared connection to a set of batches running on a same worker regardless of the pipelines to which the batches in the set belong.
    Type: Application
    Filed: December 31, 2015
    Publication date: March 23, 2017
    Applicant: salesforce.com, inc.
    Inventors: Elden Gregory Bishop, Jeffrey Chao
  • Publication number: 20170083380
    Abstract: The technology disclosed relates to managing resource allocation to task sequences in a stream processing framework. In particular, it relates to operating a computing grid that includes machine resources, with heterogeneous containers defined over whole machines and some containers including multiple machines. It also includes initially allocating multiple machines to a first container, initially allocating first set of stateful task sequences to the first container, running the first set of stateful task sequences as multiplexed units of work under control of a container-scheduler, where each unit of work for a first task sequence runs to completion on first machine resources in the first container, unless it overruns a time-out, before a next unit of work for a second task sequence runs multiplexed on the first machine resources. It further includes automatically modifying a number of machine resources and/or a number assigned task sequences to a container.
    Type: Application
    Filed: January 12, 2016
    Publication date: March 23, 2017
    Applicant: salesforce.com, inc.
    Inventors: Elden Gregory Bishop, Jeffrey Chao
  • Publication number: 20170083378
    Abstract: The technology disclosed relates to managing processing of long tail task sequences in a stream processing framework. In particular, it relates to operating a computing grid that includes a plurality of physical threads which processes data from one or more near real-time (NRT) data streams for multiple task sequences, and queuing data from the NRT data streams as batches in multiple pipelines using a grid-coordinator that controls dispatch of the batches to the physical threads. The method also includes assigning a priority-level to each of the pipelines using a grid-scheduler, wherein the grid-scheduler initiates execution of a first number of batches from a first pipeline before execution of a second number of batches from a second pipeline, responsive to respective priority levels of the first and second pipelines.
    Type: Application
    Filed: December 31, 2015
    Publication date: March 23, 2017
    Applicant: salesforce.com, inc.
    Inventors: Elden Gregory Bishop, Jeffrey Chao
  • Publication number: 20170083175
    Abstract: The technology disclosed offers a declarative framework that implements a machine for multi-step progression of interaction with an entity. The declarative framework is usable over and over for a broad range of applications because it provides a simple rule-based authoring tool that can be used for specifying different elements and components of a complex state machine, including state definitions, state transition triggers, state transition conditions and state transition actions. Once defined, the state machine is automatically generated and implemented based on the declarative input provided by a non-technical user.
    Type: Application
    Filed: November 9, 2015
    Publication date: March 23, 2017
    Applicant: SALESFORCE.COM, INC.
    Inventors: Andrew Layman, Eric Hauser, Matthew John Fleckenstein, Tatyana Mamut, Adam Bosworth
  • Publication number: 20170083589
    Abstract: The disclosed technology includes systems and methods for making visual representations actionable. This technology makes it possible to drill into data, identify records and take action directly, enhancing customized data visualization representations. The technology disclosed relates to a platform for ultra-fast, ad-hoc data exploration and faceted navigation on integrated, heterogeneous data sets. The disclosed systems and methods for adding and customizing quick actions make it possible for developers, admins, and ISVs to provide customized actionable visual data representations with direct linking for accessing data in a company's records and for linking to third party sites, without saving a new state on a server when dashboard elements are updated.
    Type: Application
    Filed: October 6, 2015
    Publication date: March 23, 2017
    Applicant: salesforce.com, inc.
    Inventors: Patrice Pominville, Didier Prophete, Dylan Thom
  • Patent number: 9600512
    Abstract: Systems and methods for implementing customized drop-down menus in user interface displays. Drop-down menus include one or more selection options and a table having multiple fields. Drop-down menu items are particularly useful for assisting a user with assigning information synchronized into a target database from one database system, such as an Outlook file, to objects in the target database system, such as a multi-tenant database system as well as providing suggestions to the user from search results when they may want to choose one of those results or perform a different action altogether.
    Type: Grant
    Filed: September 10, 2010
    Date of Patent: March 21, 2017
    Assignee: salesforce.com, inc.
    Inventors: Marni Gasn, Herman Kwong
  • Patent number: 9600510
    Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.
    Type: Grant
    Filed: December 4, 2015
    Date of Patent: March 21, 2017
    Assignee: salesforce.com, inc.
    Inventors: Scott D. Beechuk, Orjan N. Kjellberg, Larry P. G. Robinson, Michael Ramsey, Arvind Krishnan, Jyoti M. Khubchandani, Jill Blue Lin, Mustafa O. Al-Alami, Jason Aaron Ellis, Christopher A. Myers, Vahn K. Phan, Chitra Gulabrani
  • Patent number: 9600575
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for creating mobile custom views for tenants of an on-demand database service. These mechanisms and methods for creating mobile custom views for tenants of an on-demand database service can enable embodiments to allow tenants to create and push instructions for generating user-defined views to mobile devices, etc. The ability of embodiments to provide such feature may allow tenants to efficiently and effectively create interfaces on mobile devices.
    Type: Grant
    Filed: February 17, 2012
    Date of Patent: March 21, 2017
    Assignee: salesforce.com, inc.
    Inventors: Erik Forsberg, Bagrat Mazyan, Jason Schroeder, Deepak Kothule
  • Patent number: 9600155
    Abstract: Disclosed are methods, apparatus, systems, and computer program products for customizing a data interface in an on-demand service environment. In some implementations, a computing device provides an application for customizing a data interface displayable on a plurality of display devices having different form factors, the application providing one or more configurable templates. The computing device receives a selection of a template and provides for display a configuration interface of the application displaying one or more components arranged according to the selected template. The computing device receives a request to display a preview of the data interface at a display dimension corresponding to a display device, the display device having a form factor.
    Type: Grant
    Filed: July 9, 2014
    Date of Patent: March 21, 2017
    Assignee: salesforce.com, inc.
    Inventors: Shannon Hale, Cameron Reynolds-Flatt, Adam James Putinski
  • Patent number: 9602597
    Abstract: Methods and systems are provided for synchronizing and sharing data objects in a cloud based social networking environment of the type including a collaboration cloud. The method includes defining a sharing configuration based on at least one metadata key word, within the collaboration cloud, the sharing configuration including a second computing device; running a dedicated client synchronization application on a first computing device; updating a data object using the first computing device; automatically synchronizing the updated data object with the collaboration cloud; and propagating, using the collaboration cloud, the updated data object to the second computing device.
    Type: Grant
    Filed: March 25, 2016
    Date of Patent: March 21, 2017
    Assignee: salesforce.com, inc.
    Inventors: Michael Micucci, Ronald Fischer
  • Patent number: 9600548
    Abstract: A predicate-based row level security system is used when workers build or split an analytical data store. According to one implementation, predicate-based means that security requirements of source transactional systems can be used as predicates to a rule base that generates one or more security tokens, which are associated with each row as attributes of a dimension. Similarly, when an analytic data store is to be split, build job, user and session attributes can be used to generate complementary security tokens that are compared to security tokens of selected rows. Efficient indexing of a security tokens dimension makes it efficient to qualify row retrieval based on security criteria.
    Type: Grant
    Filed: October 10, 2014
    Date of Patent: March 21, 2017
    Assignee: salesforce.com
    Inventors: Donovan A. Schneider, Daniel C. Silver, Fred Im, Vijayasarathy Chakravarthy
  • Publication number: 20170075721
    Abstract: The technology disclosed relates to providing strong ordering in multi-stage processing of near real-time (NRT) data streams. In particular, it relates to maintaining current batch-stage information for a batch at a grid-scheduler in communication with a grid-coordinator that controls dispatch of batch-units to the physical threads for a batch-stage. This includes operating a computing grid, and queuing data from the NRT data streams as batches in pipelines for processing over multiple stages in the computing grid.
    Type: Application
    Filed: December 31, 2015
    Publication date: March 16, 2017
    Applicant: salesforce.com, inc.
    Inventors: Elden Gregory Bishop, Jeffrey Chao
  • Publication number: 20170075627
    Abstract: Computer-implemented methods and systems are provided. The system includes a data store that is configured to store events in an event table, a temporary events file storage system (TEFSS), and a cluster of application servers. The cluster includes a first application server that generates events, and a second application server that includes an events file uploader service. When the first application server is unable to directly write events to the data store, an indirect events writer generates events file(s), and writes the events file(s) to the TEFSS. Each events file includes a plurality of events flushed from an in-memory buffer service at the first application server. When the events file uploader service determines that the first application server is inactive, it reads the events file(s) from the TEFSS, and writes the events from each of the events files to the data store.
    Type: Application
    Filed: December 21, 2015
    Publication date: March 16, 2017
    Applicant: salesforce.com, inc.
    Inventors: Aakash Pradeep, Adam Torman, Alex Warshavsky, Samarpan Jain
  • Publication number: 20170075693
    Abstract: The technology disclosed improves existing streaming processing systems by allowing the ability to both scale up and scale down resources within an infrastructure of a stream processing system. In particular, the technology disclosed relates to a dispatch system for a stream processing system that adapts its behavior according to a computational capacity of the system based on a run-time evaluation. The technical solution includes, during run-time execution of a pipeline, comparing a count of available physical threads against a set number of logically parallel threads. When a count of available physical threads equals or exceeds the number of logically parallel threads, the solution includes concurrently processing the batches at the physical threads. Further, when there are fewer available physical threads than the number of logically parallel threads, the solution includes multiplexing the batches sequentially over the available physical threads.
    Type: Application
    Filed: December 31, 2015
    Publication date: March 16, 2017
    Applicant: salesforce.com, inc.
    Inventors: Elden Gregory Bishop, Jeffrey Chao
  • Publication number: 20170075794
    Abstract: Computer implemented methods and systems are provided for computing code coverage in a system that includes a user system and a cloud-based computing platform. The user system includes a processing system, memory and an input system that receives input parameters specified by a user of the user system. The memory can store a source class filter module executable by the processing system. Upon being executed by the processing system, the source class filter module can, based on one or more of the input parameters, group and filter source class identifiers to generate a unique source class identifier array of filtered source class identifiers that correspond to a particular subset of source classes that targeted code coverage metrics are to be computed for during code coverage computations when testing an application.
    Type: Application
    Filed: April 28, 2016
    Publication date: March 16, 2017
    Applicant: salesforce.com, inc.
    Inventors: Adarsh Ramakrishna, Scott Glaser, Vamshidhar Rao Gandham, Ashwin Simha Reddy Vengareddy, Jonathan Rico Morales
  • Publication number: 20170076091
    Abstract: The disclosed technology includes systems and methods for secure isolation of scripting from graphical representations in a unified charting framework. The technology disclosed relates to a platform for ultra-fast, ad-hoc data exploration and faceted navigation on integrated, heterogeneous data sets. The disclosed apparatus and methods for secure isolation of scripting from graphics make it possible to securely share live data as rendered on a live dashboard, for both desktop and mobile application environments, without saving a new state on a server when time data and dashboard elements are updated. The disclosed unified charting framework makes it possible to target multiple platforms—generating data visualization representations that can be displayed when rendered natively on both desktop and mobile devices, and when rendered in a browser window.
    Type: Application
    Filed: September 17, 2015
    Publication date: March 16, 2017
    Applicant: salesforce.com, inc.
    Inventors: Didier Prophete, Yenan Chen
  • Publication number: 20170075791
    Abstract: Computer implemented methods and systems are provided for executing tests in a system that includes a user system and a cloud-based computing platform communicatively coupled to the user system. The user system includes a processing system, memory and an input system that receives input parameters specified by a user of the user system. The memory can store a test class filter module executable by the processing system. Upon being executed by the processing system, the test class filter module can, based on one or more of the input parameters, group and filter test class identifiers to generate a unique test class identifier array of filtered test class identifiers that correspond to a particular subset of tests that are to be executed during testing of an application. A test execution engine of the cloud-based computing platform can then execute the particular subset of tests corresponding to the filtered test class identifiers specified in the unique test class identifier array.
    Type: Application
    Filed: April 28, 2016
    Publication date: March 16, 2017
    Applicant: salesforce.com, inc.
    Inventors: Adarsh Ramakrishna, Scott Glaser, Vamshidhar Rao Gandham, Ashwin Simha Reddy Vengareddy, Jonathan Rico Morales
  • Publication number: 20170076471
    Abstract: The disclosed technology includes systems and methods for a recursive cell-based hierarchy for data visualization. The technology disclosed relates to a platform for ultra-fast, ad-hoc data exploration and faceted navigation on integrated, heterogeneous data sets. The disclosed apparatus and methods for secure isolation of scripting from graphics make it possible to securely share live data as rendered on a live dashboard, for both desktop and mobile application environments, without saving a new state on a server when time data and dashboard elements are updated. The disclosed recursive cell-based hierarchy for data visualization makes it possible to target multiple platforms—generating data visualization representations that can be displayed when rendered natively on both desktop and mobile devices, and when rendered in a browser window.
    Type: Application
    Filed: September 15, 2015
    Publication date: March 16, 2017
    Applicant: SALESFORCE.COM, INC.
    Inventors: Didier Prophete, Yenan Chen
  • Publication number: 20170075735
    Abstract: Computer-implemented methods and systems are provided for writing events to a data store. An application server generates events, the data store that stores the events, and a temporary events file storage system (TEFSS) temporarily stores groups of events as events files. When events are unable to be written directly to the data store, an indirect events writer is invoked that includes event capture threads each being configured to generate a particular events file, and write it to the TEFSS. Each events file includes a plurality of events flushed from an in-memory buffer service. An events file uploader service reads the events file(s) from the TEFSS, and then writes the events from each of the events files to the data store.
    Type: Application
    Filed: December 21, 2015
    Publication date: March 16, 2017
    Applicant: salesforce.com, inc.
    Inventors: Aakash Pradeep, Adam Torman, Alex Warshavsky, Samarpan Jain
  • Patent number: 9594790
    Abstract: A system and method for evaluating claims from sources to update database records. A trust score is developed for each source. If a source submits a claim, the trust score for that source and the value of the claim are evaluated against prior conflicting claims. If the current claim is deemed the most likely, then it is adopted as provisional “truth”. If not, the current claim is rejected.
    Type: Grant
    Filed: November 7, 2013
    Date of Patent: March 14, 2017
    Assignee: salesforce.com, inc.
    Inventors: Matthew Fuchs, Stanislav Georgiev, Mehmet Orun
  • Patent number: 9596246
    Abstract: Methods and systems are described for providing support representative access to applications deployed in an enterprise network environment. An access provisioning system defines a support user class in a user profile database for an application executed on an organization partition within the network. The support user is granted read only privileges to metadata of the application. An organization administrator can grant support personnel access to the application as a support user, thus the ability to view, analyze, and possibly modify the metadata. The access provisioning system generates a Security Assertion Markup Language (SAML) assertion upon request by the support personnel to enable access to the data to the extent of the granted privileges. The SAML protocol includes authentication of the support representative as an authorized support user within the system.
    Type: Grant
    Filed: January 20, 2015
    Date of Patent: March 14, 2017
    Assignee: salesforce.com, inc.
    Inventor: Prasad Peddada
  • Publication number: 20170070884
    Abstract: A system stores first information, provided by a first user input via a mobile operating system, which enables access to a first restricted access website. The system stores a first screenshot and first data associated with the first restricted access website in response to a first user request, via the mobile operating system, to switch to a second restricted access website. The system stores second information, provided by a second user input via the mobile operating system, which enables access to the second restricted access website. The system stores a second screenshot and second data associated with the second restricted access website in response to a second user input, via the mobile operating system, to switch to the first restricted access website. The system outputs the first screenshot supported by the first data. The system enables access to the first restricted access website based on the stored first information.
    Type: Application
    Filed: November 17, 2016
    Publication date: March 9, 2017
    Applicant: salesforce.com, inc.
    Inventor: Jean Elie BOVET
  • Patent number: 9588828
    Abstract: A system and method for enabling the interchange of enterprise data through an open platform is disclosed. This open platform can be based on a standardized interface that enables parties to easily connect to and use the network. Services operating as senders, recipients, and in-transit parties can therefore leverage a framework that overlays a public network.
    Type: Grant
    Filed: January 27, 2014
    Date of Patent: March 7, 2017
    Assignee: salesforce.com, inc.
    Inventors: Lev Brouk, Kenneth Norton, Jason Douglas, Peter Panec
  • Patent number: 9588982
    Abstract: A method for sharing documents between on-demand services is provided. In an embodiment, a user of a first on-demand service may be able to view a list of content that includes content stored at the first on-demand service and content stored at a second on-demand service. The content of the second on-demand service may be associated with information about the content, allowing the content to be shared among multiple users of the first on-demand service. The user wanting to view the content, select or click on an indicator identifying the content, a connection to the second on-demand service is established, and images of the content are sent from the second on-demand service to the first on-demand service.
    Type: Grant
    Filed: July 30, 2014
    Date of Patent: March 7, 2017
    Assignee: salesforce.com, inc.
    Inventors: Timothy J. Barker, Jonathan Levine, James Johnson
  • Patent number: 9589306
    Abstract: Disclosed are database systems, methods, systems, and computer program products for providing tabular data in a social network feed. In some implementations, a server of a database system stores, in a database, social network feed data comprising a plurality of feed items as data objects. The server also stores, in a database, tabular data as data objects. The server shares the social network feed data and the tabular data in a social network feed displayable to present the feed items and the tabular data in a user interface, the tabular data being presentable in the user interface in a tabular format. The user interface may receive shareable user commentary regarding the tabular data. The stored tabular data may be editable by users of the database system. The social network feed may be updated to comprise notifications of edits to the tabular data.
    Type: Grant
    Filed: March 9, 2015
    Date of Patent: March 7, 2017
    Assignee: salesforce.com, inc.
    Inventors: Sonali Agrawal, Ryan Spraetz, Cheryl Porro
  • Patent number: 9590943
    Abstract: A system, method and apparatus for creating scripts to provide offline prompts in a social networking application operating on a client device are provided. History data for a user of the social networking application is received at a server. A script is created by the server based on the history data for the at least one user. The script, when executed by a client device remote from the server and operated by the user, provides a prioritized list of user identifiers on the social networking application. The script is sent by the server to the client device.
    Type: Grant
    Filed: October 23, 2014
    Date of Patent: March 7, 2017
    Assignee: salesforce.com, inc.
    Inventor: Jason Schroeder
  • Patent number: 9589070
    Abstract: A method for automatically updating a filter logic expression representing a Boolean filter comprising a plurality of search conditions is disclosed. The method includes receiving a first indication to remove a first search condition from a condition list comprising search conditions. Each search condition is associated with an identifier and the first search condition is associated with a first identifier, and the search conditions are listed in sequential order according to the associated identifier. In response to receiving the first indication, a second search condition associated with a second identifier that sequentially follows the first identifier is identified, and the second search condition is reassociated with a third identifier that immediately precedes the second identifier. A filter logic expression comprising a plurality of identifiers and operators and representing a Boolean filter is then modified by automatically replacing any reference to the second identifier with the third identifier.
    Type: Grant
    Filed: August 3, 2012
    Date of Patent: March 7, 2017
    Assignee: salesforce.com, inc.
    Inventor: Alex Gitelman
  • Patent number: 9591090
    Abstract: Methods, apparatus, systems, and computer program products are disclosed for sharing data of an online social network. In some implementations, a selection of data of an information feed is received. The information feed includes a plurality of feed items configured to be stored on one or more storage mediums and capable of being displayed in a presentation on a display device. The selected data includes at least a portion of one or more of the feed items. A first network communication including the selected data is generated. The generated first network communication is sent to a designated network address via a network.
    Type: Grant
    Filed: April 25, 2012
    Date of Patent: March 7, 2017
    Assignee: salesforce.com, inc.
    Inventor: Prantap Bedi
  • Publication number: 20170061325
    Abstract: A personalized recommendation model scores each object in an interaction set of objects with which a user interacted and in a ransom set of objects with which the user lacks known interaction. A system sorts each scored object based on a decreasing order of each corresponding score, and identifies a high scoring set of the sorted objects with a number (equal to the number of objects in the interaction set of objects) of highest corresponding scores. The system aggregates a corresponding order value for each object in the high scoring set that is also in the interaction set of objects (the corresponding order value for an object is based on a corresponding order for the object in the high scoring set). The system evaluates the model for the user by dividing the aggregated order value by an aggregation of a corresponding order value for each object in the high scoring set.
    Type: Application
    Filed: September 2, 2015
    Publication date: March 2, 2017
    Applicant: SALESFORCE.COM, INC.
    Inventors: Arun Kumar Jagota, Stanislav Georgiev
  • Publication number: 20170061338
    Abstract: An architecture for realizing a customer system on a cloud computing platform is defined in terms of a plurality of architecture types, each type (AT) defined by plural architecture type units (ATUs), each ATU comprising a set of ATU Details. The ATU Details are ordered into a series of discrete stages. Maturity of the architecture is determined as a single architecture pulse (AP) numeric value for each architecture type. The pulse reflects the extent to which the ATUs of the architecture type have reached a requisite level of quality, and an extent to which the ATUs are created in a sequence consistent with the series of discrete stages. The AP pulse values may be combined to form a single success platform pulse (SPP) for tracking overall condition of the platform architecture with a single numerical value.
    Type: Application
    Filed: August 31, 2015
    Publication date: March 2, 2017
    Applicant: SALESFORCE.COM, INC.
    Inventors: Gerhard Friedrich Mack, Stefan Pühl
  • Publication number: 20170061320
    Abstract: The technology disclosed describes systems and methods for generating feature vectors from resource description framework (RDF) graphs. Machine learning tasks frequently operate on vectors of features. Available systems for parsing multiple documents often generate RDF graphs. Once a set of interesting features to be considered has been established, the disclosed technology describes systems and methods for generating feature vectors from the RDF graphs for the documents. In one example setting, a machine learning system can use generated feature vectors to determine how interesting a news article might be, or to learn information-of-interest about a specific subject reported in multiple articles. In another example setting, viable interview candidates for a particular job opening can be identified using feature vectors generated from a resume database, using the disclosed systems and methods for generating feature vectors from RDF graphs.
    Type: Application
    Filed: August 28, 2015
    Publication date: March 2, 2017
    Applicant: SALESFORCE.COM, INC.
    Inventor: Matthew FUCHS
  • Patent number: 9584505
    Abstract: In accordance with disclosed embodiments, there are provided methods, systems, and apparatuses for implementing a cross instance user authentication architecture in an on-demand service environment including, for example, means for receiving a login request at a global Virtual Internet Protocol (VIP) address for the host organization from a client device; forwarding the login request; determining the selected datacenter is a home-geo or a non-home-geo datacenter; establishing a back-end link; forwarding the login request from the non-home-geo datacenter to the home-geo datacenter via the back-end link for authentication; and returning a response to the client device from the non-home-geo datacenter upon successful authentication of the login request at the home-geo datacenter. Other related embodiments are disclosed.
    Type: Grant
    Filed: May 12, 2015
    Date of Patent: February 28, 2017
    Assignee: salesforce.com, inc.
    Inventor: Jong Lee
  • Publication number: 20170054850
    Abstract: Omni-channel routing broker technology is usable to improve the experience for customers and for workers using service channels, especially for very large enterprise service operation centers that have large pools of agents, helping businesses determine the relative priority for handling a variety of service channels, and to efficiently route issues accordingly. Omni-channel routing broker includes intelligent routing of service requests in a large, distributed service center operation, efficiently prioritizing the routing of work across organizations to agents based on availability, capacity and priority—in a multi-tenant environment. The disclosed methods are usable for managing digital data for many tenants to software instances, including groups of users who share common access with a specific set of privileges to a software instance of at least one application.
    Type: Application
    Filed: August 8, 2016
    Publication date: February 23, 2017
    Applicant: salesforce.com, inc.
    Inventor: Andrew Lintner
  • Patent number: 9572614
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for facilitating user-controlled management of webpage elements for dynamic customization of relevant information. In one embodiment and by way of example, a method includes receiving, in real-time, a request for performing one or more tasks relating to dynamic customization of webpage elements relating to a webpage package. The request may be received at a first computing device over a network. The method may further include performing, in real-time, the one or more tasks.
    Type: Grant
    Filed: October 31, 2012
    Date of Patent: February 21, 2017
    Assignee: salesforce.com, inc.
    Inventors: Philip Norman Calvin, Sonali Agrawal, Beril Guvendik Maples, Eric Dorgelo, Shelby Hubick
  • Patent number: 9577835
    Abstract: Systems and methods are provided for online chats without displaying confidential information. A system sends, from a first online chat participant, an information request to a second online chat participant. The system receives, from the second online chat participant, a response based on the information request. The system notifies the first online chat participant of receiving the response from the second online chat participant without displaying confidential information of the response to the first online chat participant.
    Type: Grant
    Filed: July 14, 2014
    Date of Patent: February 21, 2017
    Assignee: salesforce.com, inc.
    Inventors: Jonathan Aniano, Andrew Lintner, Rachel Wang, Arunesh Banerjee, Tim Christian Schmidt, Ryan L. Smith
  • Patent number: 9575871
    Abstract: Methods and systems are provided for debugging application code in an on demand environment. The method includes executing the code on a server in the on demand environment; identifying a first location within the code having a suspected error; defining a first check point within the code corresponding to the first location; subsequently re-executing the code, including the first check point, on the server; creating a memory dump corresponding the first check point during re-execution of the code; and debugging the code based on the heap dump without suspending subsequent re-execution of the code.
    Type: Grant
    Filed: September 4, 2013
    Date of Patent: February 21, 2017
    Assignee: salesforce.com, inc.
    Inventor: Peter Wisnovsky
  • Publication number: 20170046373
    Abstract: A data migration system and method operate within a database platform system, which includes first and second databases, to provide data migration between databases. The data migration includes automatically generating a globally unique identifier for each record of the first database, such as upon creation of each record. Records in the second database are updated or inserted according to whether or not records in the second database have globally unique identifiers that correspond to globally unique identifiers of records in the first database.
    Type: Application
    Filed: August 12, 2015
    Publication date: February 16, 2017
    Applicant: SALESFORCE.COM, INC.
    Inventors: David Ross Baker, Mitul J. Hirpara, Michael Gonzales
  • Publication number: 20170046136
    Abstract: The technology disclosed relates to a self-service customization protocol for a single page website that implements a support component add-in to the CRM website. The self-service customization protocol includes a plurality of page elements that can be easily edited by the customers without any coding.
    Type: Application
    Filed: October 24, 2016
    Publication date: February 16, 2017
    Applicant: salesforce.com, inc.
    Inventors: Chetanya CHAUHAN, Michael CHOU, Joseph Shelby HUBICK
  • Publication number: 20170048343
    Abstract: A method comprising of receiving, by a user system that includes at least a processor system having at least one processor and a memory system, a first push notification associated with a first priority level for display on the user system; receiving, by the user system, a second push notification associated with a second priority level for display on the user system, the second priority level being higher than the first priority level; and displaying, by the user system, the second push notification prior to the first push notification based on the first and second priority level.
    Type: Application
    Filed: October 24, 2016
    Publication date: February 16, 2017
    Applicant: salesforce.com, inc.
    Inventors: Mohamed ARABO, Joshua SCHNEYER, Jason SCHROEDER
  • Publication number: 20170046420
    Abstract: The technology disclosed relates to improving parallel functional processing using abstractions and methods defined based on category theory. In particular, the technology disclosed provides a range of useful categorical functions for processing large data sets in parallel. These categorical functions manage all phases of distributed computing, including dividing a data set into subsets of approximately equal size and combining the results of the subset calculations into a final result, while hiding many of the low-level programming details. These categorical functions are extraordinarily well-ordered and have a sophisticated type system and type inference, which allows for generating maps and reducing them in an elegant and succinct way using concise and expressive programs that can significantly efficientize a whole software development process.
    Type: Application
    Filed: August 10, 2015
    Publication date: February 16, 2017
    Applicant: salesforce.com, inc.
    Inventor: Matthew Fuchs
  • Publication number: 20170048273
    Abstract: A threat detection system receives links from emails opened in web browsers. The received links are compared with a whitelist of trusted links and blacklisted links associated with security threats. The threat detection system sends trusted identifiers when the received links are identified in the whitelist and sends block identifiers back to the web browsers when the received links are identified in the blacklist. The trusted identifiers cause the web browsers to display a trusted message and the block identifiers cause the web browsers to remove the received link and display a warning message. The threat detection system may receive threat reports for suspected links from employees of a same enterprise and allow an enterprise security administrator to asynchronously update the blacklists and whitelists based on the threat reports received from the enterprise users.
    Type: Application
    Filed: October 25, 2016
    Publication date: February 16, 2017
    Applicant: salesforce.com, inc.
    Inventor: Timothy BACH
  • Publication number: 20170046616
    Abstract: The technology disclosed uses a 3D deep convolutional neural network architecture (DCNNA) equipped with so-called subnetwork modules which perform dimensionality reduction operations on 3D radiological volume before the 3D radiological volume is subjected to computationally expensive operations. Also, the subnetworks convolve 3D data at multiple scales by subjecting the 3D data to parallel processing by different 3D convolutional layer paths. Such multi-scale operations are computationally cheaper than the traditional CNNs that perform serial convolutions. In addition, performance of the subnetworks is further improved through 3D batch normalization (BN) that normalizes the 3D input fed to the subnetworks, which in turn increases learning rates of the 3D DCNNA. After several layers of 3D convolution and 3D sub-sampling with 3D across a series of subnetwork modules, a feature map with reduced vertical dimensionality is generated from the 3D radiological volume and fed into one or more fully connected layers.
    Type: Application
    Filed: August 15, 2016
    Publication date: February 16, 2017
    Applicant: salesforce.com, inc.
    Inventors: Richard Socher, Caiming Xiong, Kai Sheng Tai
  • Patent number: 9569511
    Abstract: An interface for users to gain access and manipulate unstructured data is provided. In response to receiving a user query associated with a first database format, a system can request unstructured data associated with a second database format from a second database. The unstructured data can include a set of data groups where each data group has a set of values. Each value can be associated with a different tag. To generate a structured database, some embodiments can determine the number of data groups and the number of unique tags across the data groups and populate the table with data from the unstructured data. Subsequently, the system can apply the user query to the table to obtain a query result and transmit the query result to the user device.
    Type: Grant
    Filed: July 26, 2012
    Date of Patent: February 14, 2017
    Assignee: salesforce.com, inc.
    Inventor: Raymond Morin
  • Patent number: 9569509
    Abstract: Techniques for optimizing result presentation for a database query. A database query is received. The database query is performed with a clause indicating one or more offset values to be used in displaying results from the database query. The one or more offset values indicate a subset within the results from the database query to be presented. An order is imposed on the results from the database query. The subset is presented as determined by the one or more offset values.
    Type: Grant
    Filed: August 29, 2013
    Date of Patent: February 14, 2017
    Assignee: salesforce.com, inc.
    Inventor: Seth John White
  • Patent number: D781320
    Type: Grant
    Filed: September 8, 2014
    Date of Patent: March 14, 2017
    Assignee: SALESFORCE.COM, INC.
    Inventor: Suyog Anil Deshpande
  • Patent number: D781333
    Type: Grant
    Filed: December 28, 2015
    Date of Patent: March 14, 2017
    Assignee: salesforce.com, inc.
    Inventors: Arthur Ping-Tak Che, Arjun Vora, Meir Amiel, Pratima Arora, Blake Markham, Robin Grochol, Tatyana Mamut, William Moxley, Craig Villamor
  • Patent number: D781910
    Type: Grant
    Filed: July 21, 2016
    Date of Patent: March 21, 2017
    Assignee: salesforce.com, inc.
    Inventors: Jason Day, Jeffrey Scott Middlesworth