Salesforce.com Patents

Salesforce.com Inc. provides enterprise cloud computing solutions in the areas of sales force automation, customer service and support, community building, marketing automation and analytics.

Salesforce.com Patents by Type

  • Publication number: 20170054850
    Abstract: Omni-channel routing broker technology is usable to improve the experience for customers and for workers using service channels, especially for very large enterprise service operation centers that have large pools of agents, helping businesses determine the relative priority for handling a variety of service channels, and to efficiently route issues accordingly. Omni-channel routing broker includes intelligent routing of service requests in a large, distributed service center operation, efficiently prioritizing the routing of work across organizations to agents based on availability, capacity and priority—in a multi-tenant environment. The disclosed methods are usable for managing digital data for many tenants to software instances, including groups of users who share common access with a specific set of privileges to a software instance of at least one application.
    Type: Application
    Filed: August 8, 2016
    Publication date: February 23, 2017
    Applicant: salesforce.com, inc.
    Inventor: Andrew Lintner
  • Patent number: 9577835
    Abstract: Systems and methods are provided for online chats without displaying confidential information. A system sends, from a first online chat participant, an information request to a second online chat participant. The system receives, from the second online chat participant, a response based on the information request. The system notifies the first online chat participant of receiving the response from the second online chat participant without displaying confidential information of the response to the first online chat participant.
    Type: Grant
    Filed: July 14, 2014
    Date of Patent: February 21, 2017
    Assignee: salesforce.com, inc.
    Inventors: Jonathan Aniano, Andrew Lintner, Rachel Wang, Arunesh Banerjee, Tim Christian Schmidt, Ryan L. Smith
  • Patent number: 9572614
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for facilitating user-controlled management of webpage elements for dynamic customization of relevant information. In one embodiment and by way of example, a method includes receiving, in real-time, a request for performing one or more tasks relating to dynamic customization of webpage elements relating to a webpage package. The request may be received at a first computing device over a network. The method may further include performing, in real-time, the one or more tasks.
    Type: Grant
    Filed: October 31, 2012
    Date of Patent: February 21, 2017
    Assignee: salesforce.com, inc.
    Inventors: Philip Norman Calvin, Sonali Agrawal, Beril Guvendik Maples, Eric Dorgelo, Shelby Hubick
  • Patent number: 9575871
    Abstract: Methods and systems are provided for debugging application code in an on demand environment. The method includes executing the code on a server in the on demand environment; identifying a first location within the code having a suspected error; defining a first check point within the code corresponding to the first location; subsequently re-executing the code, including the first check point, on the server; creating a memory dump corresponding the first check point during re-execution of the code; and debugging the code based on the heap dump without suspending subsequent re-execution of the code.
    Type: Grant
    Filed: September 4, 2013
    Date of Patent: February 21, 2017
    Assignee: salesforce.com, inc.
    Inventor: Peter Wisnovsky
  • Publication number: 20170048273
    Abstract: A threat detection system receives links from emails opened in web browsers. The received links are compared with a whitelist of trusted links and blacklisted links associated with security threats. The threat detection system sends trusted identifiers when the received links are identified in the whitelist and sends block identifiers back to the web browsers when the received links are identified in the blacklist. The trusted identifiers cause the web browsers to display a trusted message and the block identifiers cause the web browsers to remove the received link and display a warning message. The threat detection system may receive threat reports for suspected links from employees of a same enterprise and allow an enterprise security administrator to asynchronously update the blacklists and whitelists based on the threat reports received from the enterprise users.
    Type: Application
    Filed: October 25, 2016
    Publication date: February 16, 2017
    Applicant: salesforce.com, inc.
    Inventor: Timothy BACH
  • Publication number: 20170046136
    Abstract: The technology disclosed relates to a self-service customization protocol for a single page website that implements a support component add-in to the CRM website. The self-service customization protocol includes a plurality of page elements that can be easily edited by the customers without any coding.
    Type: Application
    Filed: October 24, 2016
    Publication date: February 16, 2017
    Applicant: salesforce.com, inc.
    Inventors: Chetanya CHAUHAN, Michael CHOU, Joseph Shelby HUBICK
  • Publication number: 20170046373
    Abstract: A data migration system and method operate within a database platform system, which includes first and second databases, to provide data migration between databases. The data migration includes automatically generating a globally unique identifier for each record of the first database, such as upon creation of each record. Records in the second database are updated or inserted according to whether or not records in the second database have globally unique identifiers that correspond to globally unique identifiers of records in the first database.
    Type: Application
    Filed: August 12, 2015
    Publication date: February 16, 2017
    Applicant: SALESFORCE.COM, INC.
    Inventors: David Ross Baker, Mitul J. Hirpara, Michael Gonzales
  • Publication number: 20170048343
    Abstract: A method comprising of receiving, by a user system that includes at least a processor system having at least one processor and a memory system, a first push notification associated with a first priority level for display on the user system; receiving, by the user system, a second push notification associated with a second priority level for display on the user system, the second priority level being higher than the first priority level; and displaying, by the user system, the second push notification prior to the first push notification based on the first and second priority level.
    Type: Application
    Filed: October 24, 2016
    Publication date: February 16, 2017
    Applicant: salesforce.com, inc.
    Inventors: Mohamed ARABO, Joshua SCHNEYER, Jason SCHROEDER
  • Publication number: 20170046616
    Abstract: The technology disclosed uses a 3D deep convolutional neural network architecture (DCNNA) equipped with so-called subnetwork modules which perform dimensionality reduction operations on 3D radiological volume before the 3D radiological volume is subjected to computationally expensive operations. Also, the subnetworks convolve 3D data at multiple scales by subjecting the 3D data to parallel processing by different 3D convolutional layer paths. Such multi-scale operations are computationally cheaper than the traditional CNNs that perform serial convolutions. In addition, performance of the subnetworks is further improved through 3D batch normalization (BN) that normalizes the 3D input fed to the subnetworks, which in turn increases learning rates of the 3D DCNNA. After several layers of 3D convolution and 3D sub-sampling with 3D across a series of subnetwork modules, a feature map with reduced vertical dimensionality is generated from the 3D radiological volume and fed into one or more fully connected layers.
    Type: Application
    Filed: August 15, 2016
    Publication date: February 16, 2017
    Applicant: salesforce.com, inc.
    Inventors: Richard Socher, Caiming Xiong, Kai Sheng Tai
  • Publication number: 20170046420
    Abstract: The technology disclosed relates to improving parallel functional processing using abstractions and methods defined based on category theory. In particular, the technology disclosed provides a range of useful categorical functions for processing large data sets in parallel. These categorical functions manage all phases of distributed computing, including dividing a data set into subsets of approximately equal size and combining the results of the subset calculations into a final result, while hiding many of the low-level programming details. These categorical functions are extraordinarily well-ordered and have a sophisticated type system and type inference, which allows for generating maps and reducing them in an elegant and succinct way using concise and expressive programs that can significantly efficientize a whole software development process.
    Type: Application
    Filed: August 10, 2015
    Publication date: February 16, 2017
    Applicant: salesforce.com, inc.
    Inventor: Matthew Fuchs
  • Patent number: 9569060
    Abstract: Disclosed are methods, apparatus, systems, and computer-readable storage media for composing and batch publishing feed items in a user interface in a feed-based interaction context. In some implementations, a computing device provides a first prompt for display in a first user interface component, which is configured to display unpublished feed items. The computing device receives, at the first prompt, first feed item data for a first feed item. Responsive to a request to compose a second feed item, the computing device displays in the first user interface component a second prompt for second feed item data without publishing the first feed item. The computing device receives, at the second prompt, second feed item data for a second feed item of a first record, the first and second feed items being related to the first record.
    Type: Grant
    Filed: July 25, 2013
    Date of Patent: February 14, 2017
    Assignee: salesforce.com, inc.
    Inventors: Mustafa Al-Alami, Jason Ellis, Benjamin Snyder, Vahn Phan
  • Patent number: 9569238
    Abstract: Techniques and systems for modifying a virtual machine functionality. Archive files each including at least a class files are received. The archive files are stored within the virtual machine. The virtual machine runs on a host system and neither the virtual machine nor the host system are restarted in response to the receiving or storing of the archive files. Files of the host system are scanned to find class files that are not included in a class path for the virtual machine. The class files are copied to a class path for the virtual machine. Neither the virtual machine nor the host system are restarted in response to the copying of the class files. The classes corresponding to the class files are registered in the virtual machine in response to the copying of the class files to the class path. Neither the virtual machine nor the host system are restarted in response to the registration of the classes.
    Type: Grant
    Filed: September 17, 2014
    Date of Patent: February 14, 2017
    Assignee: salesforce.com, inc.
    Inventors: Stephen Wood, Samuel William Bailey, Matthew Lucas
  • Patent number: 9569478
    Abstract: Disclosed are some examples of systems, apparatus, methods, and computer program products related to automatically causing a following relationship to be established in an enterprise social networking system between a user and one or more customer relationship management (CRM) records. In some implementations, a workflow is configurable at least in part by one or more selections defining one or more conditions. Responsive to determining that one or more properties associated with a first CRM record satisfies the one or more conditions, a user is caused to follow the first CRM record. The following enables or causes updates associated with the first CRM record to be shared in a feed of the enterprise social networking system, where the feed can be provided to the user's device. Information based on the following of the first CRM record by the user can be displayed at the device.
    Type: Grant
    Filed: June 3, 2015
    Date of Patent: February 14, 2017
    Assignee: salesforce.com, inc.
    Inventor: Christopher Anthony Kemp
  • Patent number: 9569509
    Abstract: Techniques for optimizing result presentation for a database query. A database query is received. The database query is performed with a clause indicating one or more offset values to be used in displaying results from the database query. The one or more offset values indicate a subset within the results from the database query to be presented. An order is imposed on the results from the database query. The subset is presented as determined by the one or more offset values.
    Type: Grant
    Filed: August 29, 2013
    Date of Patent: February 14, 2017
    Assignee: salesforce.com, inc.
    Inventor: Seth John White
  • Patent number: 9569511
    Abstract: An interface for users to gain access and manipulate unstructured data is provided. In response to receiving a user query associated with a first database format, a system can request unstructured data associated with a second database format from a second database. The unstructured data can include a set of data groups where each data group has a set of values. Each value can be associated with a different tag. To generate a structured database, some embodiments can determine the number of data groups and the number of unique tags across the data groups and populate the table with data from the unstructured data. Subsequently, the system can apply the user query to the table to obtain a query result and transmit the query result to the user device.
    Type: Grant
    Filed: July 26, 2012
    Date of Patent: February 14, 2017
    Assignee: salesforce.com, inc.
    Inventor: Raymond Morin
  • Publication number: 20170039289
    Abstract: The technology disclosed relates to identifying entity reflections that refer to a same real-world entity. In particular, it relates to using statistical functions to make probabilistic deductions about entity attributes, which are used to construct optimal combinations of entity attributes. These optimal combinations of entity attributes are further used to generate search queries that return more precise search results with greater recall.
    Type: Application
    Filed: October 21, 2016
    Publication date: February 9, 2017
    Applicant: salesforce.com, inc.
    Inventor: Alon TALMOR
  • Publication number: 20170039128
    Abstract: A test system registers a series of tests that reference different software enhancements added to an application within a database system. The test system enables individual software enhancements referenced by the tests and then runs log lines through the application to produce test structured query language (SQL). The database system compares the test SQL with baseline SQL produced by the application without enabling the software enhancements. The database system executes the test SQL and captures performance metrics when the test SQL is different from the baseline SQL. Comparing SQL results avoids processing and capturing performance metrics for log lines not affected by the software enhancements. Incrementally running the log lines with one software enhancement enabled at a time also allows the test system to isolate the performance impact of individual software enhancements on the database system.
    Type: Application
    Filed: August 4, 2015
    Publication date: February 9, 2017
    Applicant: salesforce.com, inc.
    Inventors: Jeffrey Lallana FRESCHL, Kiran Hariharan NAIR
  • Patent number: 9563680
    Abstract: A method for integrating a document from a first document repository to another document repository in a cloud computing environment is disclosed. The method embodiment includes receiving by a server a configuration setup file including information identifying a source document repository, a destination document repository located in a cloud computing environment, and at least one web portal. When an indication to upload a document from the source document repository to the destination document repository is received by the server, the server is configured to retrieve automatically the document from the source document repository, to convert automatically the document from a first format to a second format, and to transmit the converted document to the destination document repository, whereby the converted document is accessed via the at least one web portal.
    Type: Grant
    Filed: December 29, 2015
    Date of Patent: February 7, 2017
    Assignee: salesforce.com, inc.
    Inventors: Santosh Mankala, Shuchun Yang, Scott Glaser, Poonguzhali Balasubramanian
  • Patent number: 9563712
    Abstract: Disclosed are systems, apparatus, and methods for presenting feed items in an information feed. In various implementations, a first result object is received, where the first result object is a data structure including a result of a feed query, where the result of the feed query includes at least one feed item to be included in the information feed, and where the at least one feed item has a first presentation. In various implementations, at least one custom object associated with the at least one feed item is received, where the at least one custom object provides a second presentation of the at least one feed item. In some implementations, the at least one custom object is included with the first result object to define an intermediary data structure. In some implementations, the intermediary data structure is stored on one or more storage mediums.
    Type: Grant
    Filed: April 16, 2012
    Date of Patent: February 7, 2017
    Assignee: SALESFORCE.COM, INC.
    Inventors: Timothy Scott Hanson, Carter Jon Thaxton
  • Patent number: 9565182
    Abstract: Provided are mechanisms and methods for managing a risk of access to an on-demand service as a condition of permitting access to the on-demand service. These mechanisms and methods for providing such management can enable embodiments to help prohibit an unauthorized user from accessing an account of an authorized user when the authorized user inadvertently loses login information. The ability of embodiments to provide such management may lead to an improved security feature for accessing on-demand services.
    Type: Grant
    Filed: July 19, 2014
    Date of Patent: February 7, 2017
    Assignee: salesforce.com, inc.
    Inventors: Forrest A. Junod, Robert C. Fly, Peter Dapkus, Scott W. Yancey, Steven S. Lawrance, Simon Z. Fell
  • Publication number: 20170031888
    Abstract: Methods and systems are provided for automatically correcting escaping functions in a module of page rendering code. The method includes: providing an HTML escaping schema and a script escaping schema; identifying a first character sequence having a first escaping function; determining whether the first character sequence is coded in HTML or coded as a scripted element; correcting the first escaping function using the HTML escaping schema if the first character sequence is coded in HTML; and correcting the first escaping function using the script escaping schema if the first character sequence is coded as a scripted element.
    Type: Application
    Filed: October 12, 2016
    Publication date: February 2, 2017
    Applicant: salesforce.com, inc.
    Inventor: Steven Lawrance
  • Publication number: 20170034177
    Abstract: Computer-implemented methods and systems are provided for controlling access to restricted customer data (RCD) by a computer associated with a particular user of an enterprise while the particular user is interacting with a particular customer. The RCD is associated with the particular customer and stored in an enterprise database. An enterprise server (ES) monitors for an indication that the particular customer has sent a request to interact with a user of the enterprise. In response to receiving the indication at the ES, the ES can determine that the particular user accepted the request. The ES can then automatically modify the particular user's access privileges grant access to the RCD. When the ES receives another indication that interaction with the particular customer has ended, the ES can automatically revoke the particular user's access to the RCD.
    Type: Application
    Filed: July 30, 2015
    Publication date: February 2, 2017
    Applicant: salesforce.com, inc.
    Inventors: Anand Bashyam Narasimhan, Sohail Sikora, Mohammad Asif Ali Khan, Ramit Singh
  • Publication number: 20170034136
    Abstract: Methods and systems are provided for proxying data between an application server and a client device. One exemplary application system includes an application server to generate a virtual application and a proxy server coupled to the application server over a network to provide the virtual application to a client device. The proxy server receives input data from the client device and provides the input data to the application server, wherein the application server encodes the input data for an action in response to authenticating the proxy server and provides the data encoded for the action to the proxy server. The proxy server performs the action on the data and provides the result to the client device.
    Type: Application
    Filed: October 10, 2016
    Publication date: February 2, 2017
    Applicant: salesforce.com, inc.
    Inventor: Yoel GLUCK
  • Publication number: 20170034219
    Abstract: Methods and apparatus are described for facilitating communication among a plurality of entities via an interoperability network. Each entity has policy data corresponding thereto governing interaction with the entity via the interoperability network. A message is transmitted from a first one of the entities to a second one of the entities. The first entity has first policy data corresponding thereto and the second entity has second policy data corresponding thereto. The transmitted message was handled in the network according to combined policy data representing a combination of the first and second policy data.
    Type: Application
    Filed: October 14, 2016
    Publication date: February 2, 2017
    Applicant: salesforce.com, inc.
    Inventors: Alexander Lerner, Michael K. Dewey
  • Publication number: 20170034297
    Abstract: A memory manager reduces the impact of memory clean-up operations on server performance. The memory manager monitors local memory usage and other resource usage by the server, such as processor, storage, and network usage. When moderately high memory usage is detected, the memory manager performs memory clean-up operations during relatively low processor, storage, and network usage to reduce the impact of the clean-up operations on server performance. When excessively high memory usage is detected, the memory manager more aggressively cleans-up local memory independently of processor, storage, and network usage.
    Type: Application
    Filed: July 28, 2015
    Publication date: February 2, 2017
    Applicant: salesforce.com, inc.
    Inventor: Abdul WAHEED
  • Publication number: 20170032280
    Abstract: A machine learning system may be implemented as a set of trained models. A set of trained models, for example, a deep learning system, is disclosed wherein one or more types of media input may be analyzed to determine an associated engagement of the one or more types of media input.
    Type: Application
    Filed: July 27, 2016
    Publication date: February 2, 2017
    Applicant: salesforce.com, inc.
    Inventor: Richard SOCHER
  • Patent number: 9558277
    Abstract: Disclosed are methods, apparatus, systems, and computer-readable storage media for identifying topical influence in an online social network. In some implementations, an entity associated with a feed item is identified. A topic associated with the entity or with the feed item is also identified. The entity can be determined to be a topical influencer regarding the topic in the online social network based on one or more factors, such as a factor indicating dissemination of information associated with the identified topic to other entities. A display device can be configured to display information indicating the determination that the entity is a topical influencer of the identified topic.
    Type: Grant
    Filed: April 3, 2013
    Date of Patent: January 31, 2017
    Assignee: salesforce.com, inc.
    Inventor: Jonathan Pappas
  • Patent number: 9558218
    Abstract: An exemplary embodiment of a multi-tenant database system is provided. The system includes a multi-tenant database, an entity definition table, and a data processing engine. The database has database objects for multiple tenants, including an existing object for a designated tenant. Each entry in the existing object has a respective entity identifier. The definition table has metadata entries for the database objects, including a metadata entry for the existing object. This metadata entry has a tenant identifier for the designated tenant, an entity name for the existing object, and an old key prefix for the existing object. Each entity identifier of the existing object begins with the old key prefix. The engine performs a data truncation operation on the existing object by updating the metadata entry to replace the old key prefix with a new key prefix. This results in an updated object that is identified by the new key prefix and the tenant identifier.
    Type: Grant
    Filed: May 18, 2015
    Date of Patent: January 31, 2017
    Assignee: salesforce.com, inc.
    Inventors: Arup Dutta, Simon Wong, Dan Soble, Nathanael Black, Walter Macklem
  • Publication number: 20170026267
    Abstract: A computer-implemented method and system are provided in which characteristics of a website are analyzed to determine whether the website represents a potential source of spam, and, in response to the analyzing, flags content of the website as spam content. To analyze the website, a total number of posts associated with the website is computed and a publication frequency for the total number of posts can then be calculated. Based on the computed total number and the calculated publication frequency, it can be determined whether the website in its entirety represents spam content. For instance, the calculated publication frequency can be compared to a threshold frequency, and when the calculated publication frequency is greater than the threshold frequency, the website in its entirety as can be identified and flagged as spam content.
    Type: Application
    Filed: October 4, 2016
    Publication date: January 26, 2017
    Applicant: salesforce.com, inc.
    Inventor: Dai Duong Doan
  • Publication number: 20170024410
    Abstract: A database system is arranged to support collaboration among users of a file in a feed system of a multi-user social network database driven system, wherein at least some of the users are permitted to upload a file to the feed from a remote computing device, and other users may have permission to collaborate on modifying the file. A sync client application executable on a remote user machine enables an authorize user to select “sync all files in the feed,” which triggers (a) download of the latest version of all files in the feed from the cloud to all users associated with the feed, and (b) subsequent automatic synchronization of the files by selectively uploading to the cloud database a modified local copy of the file from a user machine, and then downloading a latest version of the modified file to all of the users associated with the feed.
    Type: Application
    Filed: July 24, 2015
    Publication date: January 26, 2017
    Applicant: SALESFORCE.COM, INC.
    Inventor: Peda Venkateswarlu Pola
  • Publication number: 20170026268
    Abstract: A computer-implemented method and system are provided in which characteristics of a website are analyzed to determine whether the website represents a potential source of spam content. The analysis can include generating a characterizing signature of a webpage containing a content item, and obtaining an occurrence count for the generated characterizing signature. The characterizing signature is derived from formatting data of the webpage. When the obtained occurrence count is greater than a threshold count, the content item can be identified as spam content, and flagged as spam content.
    Type: Application
    Filed: October 4, 2016
    Publication date: January 26, 2017
    Applicant: salesforce.com, inc.
    Inventor: Dai Duong Doan
  • Publication number: 20170024645
    Abstract: A novel unified neural network framework, the dynamic memory network, is disclosed. This unified framework reduces every task in natural language processing to a question answering problem over an input sequence. Inputs and questions are used to create and connect deep memory sequences. Answers are then generated based on dynamically retrieved memories.
    Type: Application
    Filed: July 27, 2016
    Publication date: January 26, 2017
    Applicant: salesforce.com, inc.
    Inventors: Richard Socher, Ankit Kumar, Ozan Irsoy, Mohit Iyyer, Caiming Xiong, Stephen Merity, Romain Paulus
  • Publication number: 20170024772
    Abstract: A sensor data gathering environment that associates a sensor with a smart tag attached to a product. The sensor receives product identification data from the smart tag. An application, web service or a computing device associated with the sensor collects customer behavior data, such as a length of time the sensor is associated with the smart tag, the proximity of the sensor to the smart tag, the location of the sensor while in a threshold distance from the smart tag, and the like. The application, web service or the computing device associated with the sensor transmits the product identification data and the customer behavior data to a remote computing system for analysis. Based on the analysis, a message or communication is initiated to provide the customer with personalized customer service.
    Type: Application
    Filed: September 30, 2016
    Publication date: January 26, 2017
    Applicant: salesforce.com, inc.
    Inventors: Bruno FONZI, Amy Catherine LEE
  • Patent number: 9553783
    Abstract: A computer-implemented method analyzes a website to determine whether the website represents a potential source of spam, and, in response to the analyzing, flags content of the website as spam content. The determination can be made by computing a total number of content items associated with the website, calculating a publication frequency of the content items, and determining whether the website in its entirety represents spam content based on the total number and the publication frequency. The determination could also be made by generating a signature of a webpage containing a content item, obtaining an occurrence count for the generated characterizing signature, and, when the obtained occurrence count is greater than a threshold count, identifying the content item as spam.
    Type: Grant
    Filed: September 9, 2013
    Date of Patent: January 24, 2017
    Assignee: salesforce.com, inc.
    Inventor: Dai Duong Doan
  • Patent number: 9547689
    Abstract: Embodiments regard security descriptors for record access queries. An embodiment of a method includes: receiving a record access query, the query regarding records for a certain one or more users, groups, or both at a certain access level; searching one or more sharing tables of entities in a computing environment for security descriptors, each security descriptor being associated with a set of one or more users, groups, or both having access to one or more records of a set of records at an access level; identifying any security descriptors in the one or more sharing tables that relate to the certain one or more users, groups, or both with at least the certain access level; and searching the one or more records associated with each of the identified security descriptors according to the record access query.
    Type: Grant
    Filed: October 6, 2014
    Date of Patent: January 17, 2017
    Assignee: salesforce.com, inc.
    Inventor: Venkat Chandrasekaran
  • Patent number: 9542472
    Abstract: Disclosed are some examples of systems, methods and storage media for associating a group of users to a record and facilitating collaboration on the record by the users via a group feed of an enterprise network. In some implementations, a system includes first data associating each of a plurality of group identifiers to one or more record identifiers, and second data associating each of a plurality of feed item identifiers to a respective group identifier or record identifier. In one implementation, the system is configured to receive a request for a first group feed associated with a first group identifier. Based on the request, the system identifies one or more first record identifiers associated with the first group identifier, identifies one or more first feed item identifiers associated with the first group identifier or the first record identifiers, and generates the first group feed to include the corresponding feed items.
    Type: Grant
    Filed: April 18, 2014
    Date of Patent: January 10, 2017
    Assignee: salesforce.com, inc.
    Inventors: Pranav Suresh Shah, Sneha Sunil Khadye, Joshua James Luft-Glidden
  • Patent number: 9544307
    Abstract: Disclosed are methods, apparatus, systems, and computer program products for providing a security mechanism on a mobile device before performing an action on a database record in an on-demand database service. The action to be performed can be identified for requesting third-party information. When the third-party information is provided by a user who does not have authorization to access data locally or remotely from the mobile device, the action is performed on the database record but the security mechanism can be activated for display on the mobile device. When the security mechanism is traversed, the mobile device can be unlocked and a user can access the database record in the on-demand database service.
    Type: Grant
    Filed: October 29, 2014
    Date of Patent: January 10, 2017
    Assignee: salesforce.com, inc.
    Inventor: Eric William Engelking
  • Patent number: 9542711
    Abstract: Disclosed are various implementations of different methods, apparatus, systems, and computer-readable storage media for providing selective notifications in an online social network. In some implementations, an information update is capable of being stored in a database and capable of being included in an information feed displayed on a display device. One or more notification options is provided in association with the information update. A selection of the one or more notification options can be received. The selected one or more notification options can define one or more conditions for sending a network communication indicating data received in association with the information update. The one or more notification options is stored on a storage medium.
    Type: Grant
    Filed: July 2, 2012
    Date of Patent: January 10, 2017
    Assignee: salesforce.com, inc.
    Inventors: Zachary J. Dunn, Joseph M. Olsen
  • Patent number: 9542428
    Abstract: Disclosed are systems, apparatus, and methods for identifying and processing duplicative records in one or more database systems. In various implementations, a first data object may be created and stored in a first database system, where the first data object includes a plurality of data fields capable of storing a plurality of data values. A trigger function may be executed in response to creating the first data object, where the trigger function causes one or more servers to determine if one or more existing data objects stored in the second database system match the first data object, and where the trigger function further causes one or more servers in the first database system to retrieve one or more data values from the one or more existing data objects. The retrieved one or more data values may be stored in one or more data fields of the first data object.
    Type: Grant
    Filed: October 9, 2012
    Date of Patent: January 10, 2017
    Assignee: salesforce.com, inc.
    Inventor: Christopher Kemp
  • Patent number: 9542864
    Abstract: A computer-implemented digital steganography method includes providing a plurality of target data elements each comprising a sequence of digital bits, providing a plurality of source data elements each comprising a sequence of digital bits and has a specific start bit, and generating, according to a predefined extraction method, a mapping of each of the target data elements with a corresponding source data element. The mapping includes, for each target data element, a corresponding indice indicating the position of the specific start bit within a bitwise representation of the source data elements irrespective of the bitwise position of each of the source data elements.
    Type: Grant
    Filed: March 30, 2015
    Date of Patent: January 10, 2017
    Assignee: salesforce.com, inc.
    Inventor: Ronald Fischer
  • Patent number: 9542372
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for performing one or more actions utilizing a uniform resource locator. These mechanisms and methods for performing one or more actions utilizing a uniform resource locator can enable improved overall URL usage, more efficient search engine URL results, improved URL comprehension by users, etc.
    Type: Grant
    Filed: February 19, 2015
    Date of Patent: January 10, 2017
    Assignee: salesforce.com, inc.
    Inventors: Alex Warshavsky, Aaron Fiske, Bulent Cinarkaya, Ryan Guest
  • Publication number: 20170006041
    Abstract: Methods and apparatus, including computer program products, implementing and using techniques for providing user credentials over a network to a remote computer application. User credentials for the remote computer application are stored in a central repository that is accessible through the network. A request is sent to a service to perform, on behalf of a user, a particular task involving the remote computer application. It is determined whether the service has been granted permission to act on behalf of the user with respect to the remote computer application. When the service has permission to act on behalf of the user, the service is used to retrieve the user's credentials for the remote computer application from the central repository and to supply the retrieved user credentials to the remote computer application.
    Type: Application
    Filed: September 16, 2016
    Publication date: January 5, 2017
    Applicant: salesforce.com, inc.
    Inventors: Thomas Nabiel BOULOS, Prasanta Kumar BEHERA
  • Publication number: 20170003947
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for creating, exporting, viewing and testing, and importing custom applications in a multitenant database environment. These mechanisms and methods can enable embodiments to provide a vehicle for sharing applications across organizational boundaries. The ability to share applications across organizational boundaries can enable tenants in a multi-tenant database system, for example, to easily and efficiently import and export, and thus share, applications with other tenants in the multi-tenant environment.
    Type: Application
    Filed: June 27, 2016
    Publication date: January 5, 2017
    Applicant: salesforce.com, inc.
    Inventors: David Brooks, Lewis Wiley Tucker, Benji Jasik, Timothy Mason, Eric David Bezar, Simon Wong, Douglas Chasman, Tien Tzuo, Scott Hansma, Adam Gross, Steven Tamm
  • Patent number: 9535573
    Abstract: Systems and methods are provided for dynamic list views and detail pages. A database system can update a subscribed field in a data record when the field is updated and when a user interface is displaying the field in a list view. The system can provide a notification of an update for a subscribed field in a data record when the field is updated and when a user interface is displaying the field in a list view.
    Type: Grant
    Filed: August 24, 2012
    Date of Patent: January 3, 2017
    Assignee: salesforce.com, inc.
    Inventors: Michael Ramsey, Rachel Wang, Jason Ellis, Reddy Yerradoddi
  • Patent number: 9538377
    Abstract: A system stores first information, provided by a first user input via a mobile operating system, which enables access to a first restricted access website. The system stores a first screenshot and first data associated with the first restricted access website in response to a first user request, via the mobile operating system, to switch to a second restricted access website. The system stores second information, provided by a second user input via the mobile operating system, which enables access to the second restricted access website. The system stores a second screenshot and second data associated with the second restricted access website in response to a second user input, via the mobile operating system, to switch to the first restricted access website. The system outputs the first screenshot supported by the first data. The system enables access to the first restricted access website based on the stored first information.
    Type: Grant
    Filed: March 20, 2015
    Date of Patent: January 3, 2017
    Assignee: SALESFORCE.COM, INC.
    Inventor: Jean Elie Bovet
  • Patent number: 9535941
    Abstract: Systems and methods are provided for data object change history. A first data object and a second data object are retrieved, wherein the first data object includes an identifier, a field name, a first value, and a first date, and wherein the second data object includes the identifier, the field name, a second value, and a second date. A history object is stored, wherein the history object comprises the identifier, the field name, the first value, the first date, and the second date. The history object is output in response to a query which specifies the identifier, the field name, and a query date within a range of the first date and the second date.
    Type: Grant
    Filed: October 29, 2013
    Date of Patent: January 3, 2017
    Assignee: salesforce.com, inc.
    Inventors: Abraham Adam, Alex Gitelman, Daphne A. Kao, Simon Wong, Harish Bellamane, Michael Tang, Stefan Eberl, Twisha Mehta, Venkatachalam Muthukrishnan
  • Patent number: 9535967
    Abstract: Methods, systems, and apparatus provide efficient and complex database functionality for an electronic device, e.g. a mobile device. These mechanisms and methods for providing efficient and complex database functionality to an electronic device can enable embodiments to provide quick access to certain data using a local application and seamless access within the local application to other data and complex presentation formats that are supplied by a server. The ability of embodiments to provide this hybrid functionality can enable users of the electronic devices to be more productive.
    Type: Grant
    Filed: September 10, 2009
    Date of Patent: January 3, 2017
    Assignee: salesforce.com, inc.
    Inventors: Ron Pragides, Simon Fell, Jason Schroeder, Pierpaolo Bergamo, Allen Wittman, Siddhartha Singh, Deepak Kothule, Jason McDowall
  • Publication number: 20160379314
    Abstract: A method for introducing action items via a social media interface of a social media platform is provided. The method detects, at a server, an incomplete feedback request submitted to the social media platform, wherein the incomplete feedback request lacks response, and wherein the social media platform is connected to the server; generates an action item post from the incomplete feedback request; and provides, by the server over a network, the action item post via the social media interface.
    Type: Application
    Filed: June 24, 2015
    Publication date: December 29, 2016
    Applicant: SALESFORCE.COM, INC.
    Inventors: Lorne Keith Trudeau, Yechiel C. Bitton, Corey Montel Pearson, Darshil Vipul Vora, Jamie No, Jill Blue Lin, Matthew Stein, Niyati Ninad Bedekar, Yakaira Nunez, Yurika Sebata-Dempster
  • Patent number: D776682
    Type: Grant
    Filed: September 4, 2015
    Date of Patent: January 17, 2017
    Assignee: salesforce.com, inc.
    Inventors: Yuseung Kim, Qingqing Liu
  • Patent number: D777770
    Type: Grant
    Filed: December 21, 2015
    Date of Patent: January 31, 2017
    Assignee: salesforce.com, inc.
    Inventors: Arthur Ping-Tak Che, Arjun Vora, Meir Amiel, Pratima Arora, Blake Markham, Robin Grochol, Tatyana Mamut, William Moxley, Craig Villamor