Salesforce.com Patents

Salesforce.com Inc. provides enterprise cloud computing solutions in the areas of sales force automation, customer service and support, community building, marketing automation and analytics.

Salesforce.com Patents by Type

  • Publication number: 20170180475
    Abstract: Methods and systems are provided for synchronizing and sharing data objects. The method includes configuring a set of permissions, within a collaboration site, to define a sharing configuration to allow sharing of a set of data objects between a group of computing devices comprising a first computing device and second computing devices; updating a data object at the first computing device; receiving an updated data object at the collaboration site from a sync client of the first computing device in response to saving the updated data object; automatically synchronizing the updated data object at the collaboration site; and automatically pushing the updated data object from the collaboration site to the second computing devices to share the updated data object in accordance with the sharing configuration.
    Type: Application
    Filed: March 6, 2017
    Publication date: June 22, 2017
    Applicant: salesforce.com, inc.
    Inventors: Michael Micucci, Ronald Fischer
  • Publication number: 20170177382
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for receiving a command to define at least one mobilized object that implements a view for at least one mobile device of data retrieved from an on-demand service. These mechanisms and methods further include generating the mobilized object including the at least one instruction for defining the view for the at least one mobile device, and pushing the mobilized object to the at least one mobile device.
    Type: Application
    Filed: January 26, 2017
    Publication date: June 22, 2017
    Applicant: salesforce.com, inc.
    Inventors: Erik FORSBERG, Bagrat MAZYAN, Jason SCHROEDER, Deepak KOTHULE
  • Publication number: 20170177326
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for creating, exporting, viewing and testing, and importing custom applications in a multitenant database environment. These mechanisms and methods can enable embodiments to provide a vehicle for sharing applications across organizational boundaries. The ability to share applications across organizational boundaries can enable tenants in a multi-tenant database system, for example, to easily and efficiently import and export, and thus share, applications with other tenants in the multi-tenant environment.
    Type: Application
    Filed: March 8, 2017
    Publication date: June 22, 2017
    Applicant: salesforce.com, inc.
    Inventors: David Brooks, Lewis Wiley Tucker, Benji Jasik, Timothy Mason, Eric David Bezar, Simon Wong, Douglas Chasman, Tien Tzuo, Scott Hansma, Adam Gross, Steven Tamm
  • Publication number: 20170180410
    Abstract: An automated software vulnerability scanning and notification system and method provide an automated detection and notification regarding a software vulnerability. The operation of the system and the method includes obtaining software vulnerability information, periodically scanning a web application and a corresponding web server associated with an operator, and evaluating the periodic scans relative to the software vulnerability information to detect software vulnerabilities. Upon detection of a software vulnerability, a notification message is provided automatically to the operator regarding the software vulnerability.
    Type: Application
    Filed: February 27, 2017
    Publication date: June 22, 2017
    Applicant: salesforce.com, inc.
    Inventors: Timothy BACH, James Dolph
  • Patent number: 9686348
    Abstract: The technology disclosed relates to identifying connection maps between entities (persons and organizations) and generating so-called connection stories between them based on the connection maps. The connection stories are graphic and visual representations of the connection paths that present to entities topological and chronological aspects of their relationships with other entities.
    Type: Grant
    Filed: October 28, 2014
    Date of Patent: June 20, 2017
    Assignee: salesforce.com, inc.
    Inventors: Alon Talmor, Elad Tsur, Amir Cohen, Yaniv Zecharya, Ran Etzion
  • Patent number: 9684570
    Abstract: In accordance with disclosed embodiments, there are provided methods, systems, and apparatuses for fixing logical or physical corruption in databases using immutable LSM trees including, for example, means for storing records in a LSM database at the host organization; processing transactions to the LSM database by writing the transactions into immutable extents for subsequent merge into the LSM database; recording a history of the transactions in a log; identifying corruption in at least one of the records of the LSM database represented within the immutable extents prior to merge of the immutable extents to the LSM database; and correcting the identified corruption to the at least one of the records of the LSM database based at least in part on the recorded history of the transactions in the log during live operation of the LSM database. Other related embodiments are disclosed.
    Type: Grant
    Filed: December 19, 2013
    Date of Patent: June 20, 2017
    Assignee: salesforce.com, inc.
    Inventor: Mark Wilding
  • Publication number: 20170169060
    Abstract: A system and method for providing features in a database system. In one embodiment, a method includes receiving, from a user, a request for a feature, where the feature is a functionality of the database system. The method further includes upgrading the database system, where the upgrading includes one or more provisioning steps that are based on the request from the user.
    Type: Application
    Filed: November 23, 2016
    Publication date: June 15, 2017
    Applicant: salesforce.com, inc.
    Inventor: Neeraj AHUJA
  • Publication number: 20170168880
    Abstract: Computer-implemented methods and systems are provided for writing events to a data store. An application server generates events, the data store that stores the events, and a temporary events file storage system (TEFSS) temporarily stores groups of events as events files. When events are unable to be written directly to the data store, an indirect events writer is invoked that includes event capture threads each being configured to generate a particular events file, and write it to the TEFSS. Each events file includes a plurality of events flushed from an in-memory buffer service. An events file uploader service reads the events file(s) from the TEFSS, and then writes the events from each of the events files to the data store.
    Type: Application
    Filed: February 27, 2017
    Publication date: June 15, 2017
    Applicant: salesforce.com, inc.
    Inventors: Aakash Pradeep, Adam Torman, Alex Warshavsky, Samarpan Jain
  • Patent number: 9680836
    Abstract: This disclosure relates to a system and related operating methods. A computer-implemented server device receives a request from a device that includes an identifier proposed for a potential account holder. The computer-implemented server device determines whether the identifier is available for use with a new account, and communicates a response to the device that indicates whether the identifier is available for use with the new account. The response is presented at the device and includes an image that contains a visually obfuscated representation of an alphanumeric message that indicates either a success or a failure.
    Type: Grant
    Filed: May 9, 2016
    Date of Patent: June 13, 2017
    Assignee: salesforce.com, inc.
    Inventor: Gareth D. White
  • Patent number: 9678935
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for facilitating dynamic cross-block joining of reports in an on-demand services environment in a multi-tenant environment according to one embodiment. In one embodiment and by way of example, a method includes receiving, at a server computing device, a joining request to merge a plurality of reports into a joined report, each of the plurality of reports having data including customer relationship management (CRM) data, where the request is placed at a client computing device, and merging the plurality of report into the joined report. The joined report comprises a single report representing the merged plurality of reports. The method may further include facilitating access, via a user interface at the client computing device, to the plurality of reports represented as the joined report.
    Type: Grant
    Filed: June 20, 2013
    Date of Patent: June 13, 2017
    Assignee: salesforce.com, Inc.
    Inventors: Jeremiah Lu, Thomas Tobin, Zuye Zheng, Venkata Vepa, Vladislav Eroshin, Daphne Annina Kao, Siddhi Mehta, Arunkumaran Varadharajan
  • Publication number: 20170161515
    Abstract: A predicate-based row level security system is used when workers build or split an analytical data store. According to one implementation, predicate-based means that security requirements of source transactional systems can be used as predicates to a rule base that generates one or more security tokens, which are associated with each row as attributes of a dimension. Similarly, when an analytic data store is to be split, build job, user and session attributes can be used to generate complementary security tokens that are compared to security tokens of selected rows. Efficient indexing of a security tokens dimension makes it efficient to qualify row retrieval based on security criteria.
    Type: Application
    Filed: February 22, 2017
    Publication date: June 8, 2017
    Applicant: salesforce.com, inc.
    Inventors: Donovan A. Schneider, Daniel C. Silver, Fred Im, Vijayasarathy Chakravarthy
  • Publication number: 20170163663
    Abstract: A system detects a security attack through a network-based application. The system receives a runtime request for invocation of a function and dynamically determines if the request for invocation of the function is associated with a cross-site scripting attack. In response to determine the function is associated with a cross-site scripting attack, the system stores information associated with the request, which is used for determining if the request is a legitimate request or a cross-site scripting attack.
    Type: Application
    Filed: December 2, 2015
    Publication date: June 8, 2017
    Applicant: salesforce.com, inc.
    Inventors: Amalkrishnan Chemmany Gopalakrishnan, Angel Prado, Sun Hwan Kim, Omkar Ramesh Kulkarni, Harsimranjit Singh Chabbewal
  • Patent number: 9672379
    Abstract: Techniques described herein can be implemented as one or a combination of methods, systems or processor executed code to form embodiments capable of improved protection of data or other computing resources based at least in part upon limiting access to a select number of delegates. Limited access to cloud data based on customer selected or other criterion, reducing the possibility of security exposures and/or improving privacy is provided for.
    Type: Grant
    Filed: May 24, 2016
    Date of Patent: June 6, 2017
    Assignee: salesforce.com, inc.
    Inventor: Prasad Peddada
  • Patent number: 9672575
    Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for capturing information regarding an interaction to a database. A client device receives an indication of an interaction with the client device that satisfies a user-defined trigger. A user interface is provided to the client device having input controls capable of receiving one or more information items. The one or more information items include values for a first data field regarding a user-selected expression and a second data field regarding at least one entity associated with the interaction. The one or more information items may generate a custom object that is stored in a database of the on-demand database service. A profile object for the at least one entity may be generated based on an aggregation of the stored one or more items with attributes of the at least one entity.
    Type: Grant
    Filed: April 2, 2014
    Date of Patent: June 6, 2017
    Assignee: salesforce.com, inc.
    Inventors: Venk Chandran, Irwin Liu, Ashwin Kashyap, Jung Yeon Yoon
  • Patent number: 9674226
    Abstract: Examples of methods, apparatus, and computer program products are disclosed for facilitating access to one or more services in a network environment. At a host, a request is received from a client machine in communication with the host over a network. An asynchronous service description file indicates one or more asynchronous communication techniques configured to be performed to access or communicate with a service over the network. The asynchronous service description file is a conversion of a synchronous service description file indicating one or more synchronous communication techniques for accessing or communicating with a synchronous service. The asynchronous service description file is provided to the client machine.
    Type: Grant
    Filed: April 14, 2015
    Date of Patent: June 6, 2017
    Assignee: salesforce.com, inc.
    Inventors: Taras Shkvarchuk, Alexander Lerner, Thomas Nabiel Boulos
  • Publication number: 20170154048
    Abstract: Disclosed are methods, apparatus, systems, and computer-readable storage media for recommending an event to a user. In some implementations, one or more servers receive information identifying a plurality of events. The one or more servers store data of the plurality of events in a first one or more data tables having an action field, an item field, and a user field, and analyze the data of the first one or more data tables to generate one or more pairs, each pair including information identifying a set of events and a target event. The one or more servers may calculate a similarity score for each of the one or more pairs and store the respective similarity score in a second one or more data table having a set field, a target event field, and a similarity score field.
    Type: Application
    Filed: February 1, 2017
    Publication date: June 1, 2017
    Applicant: salesforce.com, inc.
    Inventors: Joel PALMERT, Xiao MENG
  • Publication number: 20170153882
    Abstract: The technology disclosed relates to thwarting attempts in between software releases to take advantage of security holes in web applications. A virtual patch is a data object comprising an identifier that indicates a relevant local context for the patch and may be created while the application is running. One or more conditions included in the patch are evaluated using data from a service request or from the local context. A patch directive specifies an action to perform when the one or more conditions are satisfied. A virtual patch may be applied to the running application without requiring replacing the application code. Responsive to a request for a web service, a web application may execute code in multiple distinct local contexts such as session management, authorization, and application-specific business logic. The code for each local context may independently retrieve a set of virtual patches relevant to its particular local context.
    Type: Application
    Filed: December 1, 2015
    Publication date: June 1, 2017
    Applicant: salesforce.com, inc.
    Inventor: Amalkrishnan Chemmany Gopalakrishnan
  • Publication number: 20170154123
    Abstract: In one embodiment, a computer-implemented method executable by a computer to process metadata of a data source is provided. The method includes: processing, by a processor of the computer, the metadata to determine a graph of nodes and edges; converting, by the processor of the computer, the graph from a cyclic graph to an acyclic graph; converting, by the processor of the computer, the acyclic graph to a listing; performing, by the processor of the computer, a topological sort on the listing; and generating a report that includes the sorted listing.
    Type: Application
    Filed: November 30, 2015
    Publication date: June 1, 2017
    Applicant: salesforce.com, inc.
    Inventors: Kirill Yurchenko, James Arthur Farley
  • Patent number: 9665331
    Abstract: In accordance with disclosed embodiments, there are provided methods, systems, and apparatuses for accepting late joiners with screen sharing including, for example, means for receiving, at a server, a key frame from a publishing client sharing its screen, the key frame defining the screen of the publishing client in its entirety at the beginning of a screen sharing session with one or more viewing clients; transmitting the key frame to the one or more viewing clients; iteratively processing each of a plurality of delta frames from the publishing client specifying changes to the screen of the publishing client, wherein the iterative processing includes: (i) receiving each delta frame, (ii) updating an aggregated current key frame with the delta frame received, and (iii) sending the delta frame to the one or more viewing clients.
    Type: Grant
    Filed: March 15, 2013
    Date of Patent: May 30, 2017
    Assignee: salesforce.com, Inc.
    Inventor: Barry L. Spencer
  • Patent number: 9665261
    Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for providing a user interface customizable to define state transitions of panes in a bounding window. For example, a bounding window including one or more resizable panes is displayed in a user interface on a display device. Breakpoints situated at respective spatial positions in the bounding window are graphically represented in the user interface. Each breakpoint defines a transition of a pane from one state to another when the pane is resized to traverse the breakpoint. The spatial position of one or more of the breakpoints can be updated in accordance with a request indicating user customization of breakpoints.
    Type: Grant
    Filed: August 26, 2014
    Date of Patent: May 30, 2017
    Assignee: salesforce.com, inc.
    Inventors: Benjamin Snyder, Michael Wang
  • Patent number: 9667712
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for facilitating spin mode-based dynamic updating of application servers in an on-demand services environment. In one embodiment and by way of example, a method includes upgrading a first set of application servers of a plurality of application servers at one or more computing devices, holding a first set of requests received at the first set of application servers from being processed while the first set of application servers is being upgraded, and upgrading a second set of application servers of the plurality of application servers upon completion of the first set of application servers. The method may further include holding a second set of requests received at the second set of application servers from being processed while the second set of application servers is being upgraded, and resuming processing of the first set of requests at the upgraded first set of application servers.
    Type: Grant
    Filed: January 15, 2016
    Date of Patent: May 30, 2017
    Assignee: salesforce.com, Inc.
    Inventors: Karthik Rajan, Pallav Kothari, Scott Hansma
  • Patent number: 9667622
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for managing a risk of access to an on-demand service as a condition of permitting access to the on-demand service. These mechanisms and methods for providing such management can enable embodiments to help prohibit an unauthorized user from accessing an account of an authorized user when the authorized user inadvertently loses login information. The ability of embodiments to provide such management may lead to an improved security feature for accessing on-demand services.
    Type: Grant
    Filed: June 30, 2015
    Date of Patent: May 30, 2017
    Assignee: salesforce.com, inc.
    Inventors: Forrest A. Junod, Robert C. Fly, Peter Dapkus, Scott W. Yancey, Steven S. Lawrance, Simon Z. Fell
  • Publication number: 20170147425
    Abstract: In an enterprise environment that includes multiple data centers each having a number of first servers, computer-implemented methods and systems are provided for detecting faulty storage device(s) that are implemented as redundant array of independent disks (RAID) in conjunction with each of the first servers. Each first server monitors lower-level health metrics (LHMs) for each of the storage devices that characterize read and write activity of each storage device over a period of time. The LHMs are used to generate high-level health metrics (HLMs) for each of the storage devices that are indicative of activity of each storage device over the period of time. Second server(s) of a monitoring system can use the HLMs to determine whether each of the storage devices have been inactive or active, and can generate a fault indication for any storage devices that were determined to be inactive while storage device(s) at the same first server were determined to be active.
    Type: Application
    Filed: November 25, 2015
    Publication date: May 25, 2017
    Applicant: salesforce.com, inc.
    Inventor: Abdul Waheed
  • Patent number: 9659059
    Abstract: Word phrases are stored in a phrase structure. Each word is stored as a keyword in a keyword structure. Each keyword is associated with usage attributes identifying use of a word in a word phrase. Any preceding words associated with a keyword, and a mapping from any preceding words to a word phrase, is stored for each word. A word string is input. Match attributes are updated in a match structure if a word in the word string matches any keyword and if any preceding words associated with any matching keyword includes a preceding word which precedes the word in the word string. The match attributes indicate use of the matching word in the word string and in a word phrase. Whether a word phrase is present in the word string is determined based on the usage attributes and the match attributes associated with multiple matching words.
    Type: Grant
    Filed: September 8, 2015
    Date of Patent: May 23, 2017
    Assignee: salesforce.com, inc.
    Inventor: Matthew Fuchs
  • Patent number: 9659049
    Abstract: This disclosure provides some implementations of methods, apparatus, systems, and computer program products for creating and managing granular relationships on an online social network. In some implementations, a request to generate an information feed is associated with configuration information, which identifies a source of information updates. Each of the information updates can be of a certain type. The configuration information identifies one or more of these types. An information update can be selected from the identified information source. The selected information update has one or more of the types associated therewith. The requested information feed is generated to include the selected information update and displayed on a display device.
    Type: Grant
    Filed: April 17, 2015
    Date of Patent: May 23, 2017
    Assignee: salesforce.com, inc.
    Inventor: Zachary J. Dunn
  • Patent number: 9659303
    Abstract: Some embodiments of the present invention include determining if updates performed by a second user include a systematic change such as a reversal of an update previously performed by a first user within a time window. The reversal is associated with a record of data used by a gamification application executing in a computer system. A time delay is introduced between the update performed by the second user and rewarding the second user if the update performed by the second user includes the reversal within the time window. An update history of the first user and the second user is evaluated to identify pattern of reversals associated with similar records within the time window. The second user is prevented from being rewarded based on identifying that there are patterns of reversals from the update history occurring within the time window.
    Type: Grant
    Filed: March 26, 2014
    Date of Patent: May 23, 2017
    Assignee: salesforce.com, inc.
    Inventors: Mehmet Orun, Matthew Fuchs
  • Patent number: 9658801
    Abstract: Computer-implemented methods and systems are provided. The system includes a data store that is configured to store events in an event table, a temporary events file storage system (TEFSS), and a cluster of application servers. The cluster includes a first application server that generates events, and a second application server that includes an events file uploader service. When the first application server is unable to directly write events to the data store, an indirect events writer generates events file(s), and writes the events file(s) to the TEFSS. Each events file includes a plurality of events flushed from an in-memory buffer service at the first application server. When the events file uploader service determines that the first application server is inactive, it reads the events file(s) from the TEFSS, and writes the events from each of the events files to the data store.
    Type: Grant
    Filed: December 21, 2015
    Date of Patent: May 23, 2017
    Assignee: salesforce.com, inc.
    Inventors: Aakash Pradeep, Adam Torman, Alex Warshavsky, Samarpan Jain
  • Patent number: 9659255
    Abstract: Techniques described herein may be used to solve a stochastic problem by dividing the stochastic problem into multiple fragments. In some cases, each fragment may be related to a random variable that forms a part of the problem, such that each fragment may produce samples from a probability distribution for that variable. Each fragment of the stochastic problem may then be assigned to a configurable circuit to solve the stochastic fragment. Configurable circuits may be implemented using any suitable combination of hardware and/or software, including using stochastic circuitry. In some embodiments, stochastic circuitry may include a stochastic tile and/or a stochastic memory.
    Type: Grant
    Filed: November 19, 2013
    Date of Patent: May 23, 2017
    Assignee: salesforce.com, inc.
    Inventors: Eric M. Jonas, Vikash K. Mansinghka
  • Patent number: 9658906
    Abstract: A system and method for enabling the interchange of enterprise data through an open platform is disclosed. This open platform can be based on a standardized interface that enables parties to easily connect to and use the network. Services operating as senders, recipients, and in-transit parties can therefore leverage a framework that overlays a public network.
    Type: Grant
    Filed: May 8, 2015
    Date of Patent: May 23, 2017
    Assignee: salesforce.com, inc.
    Inventors: Lev Brouk, Kenneth Norton, Jason Douglas, Peter Panec
  • Patent number: 9658933
    Abstract: A system and method for configuring a test for a program is provided. The method, for example, may include receiving, by a processor, an identification of an electronic device, retrieving, by the processor, a configuration of the electronic device from a memory, modifying, by the processor, at least one step of the test based upon the configuration of the electronic device.
    Type: Grant
    Filed: June 28, 2013
    Date of Patent: May 23, 2017
    Assignee: SALESFORCE.COM, INC.
    Inventors: Kunal Vyas, Vijay Singh, Nataraj Paila, Scott Glaser
  • Publication number: 20170140240
    Abstract: Deep learning is applied to combined image and text analysis of messages that include images and text. A convolutional neural network is trained against the images and a recurrent neural network against the text. A classifier predicts human response to the message, including classifying reactions to the image, to the text, and overall to the message. Visualizations are provided of neural network analytic emphasis on parts of the images and text. Other types of media in messages can also be analyzed by a combination of specialized neural networks.
    Type: Application
    Filed: January 31, 2017
    Publication date: May 18, 2017
    Applicant: salesforce.com, inc.
    Inventor: Richard Socher
  • Patent number: 9654522
    Abstract: A method includes providing a first party and a second party access to an integrated incubation environment (e.g., a multi-tenant system) residing on a server; storing, on the server, information relating to a collaborative project, wherein a first portion of the information is received from the first party, and a second portion of the information is received from the second party; and presenting the information to the first party and the second party over a network using at least one social network component.
    Type: Grant
    Filed: April 30, 2013
    Date of Patent: May 16, 2017
    Assignee: Salesforce.com. Inc.
    Inventor: Rajaram Satyanarayanan
  • Patent number: 9646169
    Abstract: In accordance with disclosed embodiments, there are provided methods, systems, and apparatuses for implementing cross organizational data sharing including, for example, means for storing customer organization data in a database of the host organization; allocating at least a sub-set of the customer organization data to be shared as shared data; configuring a hub to expose the shared data to a proxy user and configuring the proxy user at the hub with access rights to the shared data; configuring one or more spokes with access rights to the shared data of the hub via the proxy user; receiving a request from one of the hubs for access to the shared data of the customer organization via the proxy user at the hub; and returning a response to the hub having made the request. Other related embodiments are disclosed.
    Type: Grant
    Filed: November 10, 2015
    Date of Patent: May 9, 2017
    Assignee: salesforce.com, inc.
    Inventors: Simon Y. Wong, Igor Tsyganskiy, Patrick John Calahan, Alexandre Hersans
  • Patent number: 9646068
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for performing a synchronization of data. These mechanisms and methods for performing a synchronization of data can enable a more efficient synchronization, time and resource savings, an enhanced user experience, etc.
    Type: Grant
    Filed: June 30, 2015
    Date of Patent: May 9, 2017
    Assignee: salesforce.com, inc.
    Inventors: Didier Prophete, Ronald F. Fischer, Sönke Rohde
  • Patent number: 9646064
    Abstract: A hierarchical template framework may include lower tier templates that identify groups of software components for discrete software services. The template framework also may include upper tier templates that include one or more lower tier templates and identify software components for a prearranged group of the software services configured to support and operate with an associated category of core software functions. A software developer may build a software application from the software components identified in a selected upper tier template, lower tier templates, and any other core software components identified for the core software functions. The templates prevent the software developer from having to manually locate and test all of the software components for different software services used in a software application.
    Type: Grant
    Filed: June 25, 2015
    Date of Patent: May 9, 2017
    Assignee: SALESFORCE.COM, INC.
    Inventors: Igor Shmulevich, Richard Perry Pack, III, Walter Macklem
  • Patent number: 9646246
    Abstract: A system and method for associating a character string with one or more defined entities of a contact record. An input character string is received. The string is first evaluated to see if the structure of the string is recognized. If not, then the string is compared to entries in a look up table. If the string format is not recognized, and the string is not found in the look up table, then a posterior probability is calculated for a set of defined entities over a limited set of string processing features. The result of probabilistic scoring determines which of the defined entities to associate with the character string.
    Type: Grant
    Filed: February 21, 2013
    Date of Patent: May 9, 2017
    Assignee: SALESFORCE.COM, INC.
    Inventor: Arun Kumar Jagota
  • Patent number: 9647922
    Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for trials onboarding. A server may receive a request to generate a trial instance of an organization providing data and functionality for a period of time. Data on the request may also be stored. The trial instance may be selected from a template based on an access channel corresponding to the request.
    Type: Grant
    Filed: May 15, 2014
    Date of Patent: May 9, 2017
    Assignee: salesforce, inc.
    Inventors: William Charles Mortimore, Jr., George John Murnock, Jr., Reid A. Elliott, Ture Hoefner, Robert Michael Fitzpatrick, Dileep Burki, Doug Bitting, Erik Jeffrey Nierenberg, Akhilesh Gupta
  • Publication number: 20170124203
    Abstract: A method for presenting search results is provided. The method receives a user input search query; obtains, from a search engine, a first set of search results responsive to the user input search query; efficiently identifies a promoted set of search results for promotion using a set of search promotion rules, each of the set of search promotion rules including a set of terms and one or more document identifiers; revises the first set of search results, based on the identified promoted set, to create a second set of search results; and presents the second set of search results, wherein the second set of search results includes the first set of search results and the promoted set in a promoted position.
    Type: Application
    Filed: May 9, 2016
    Publication date: May 4, 2017
    Applicant: salesforce.com, inc.
    Inventor: Bruno Roustant
  • Publication number: 20170123785
    Abstract: Systems and methods for installing and upgrading application packages to an application platform. Application packages may be uploaded to a directory by developing users (developers) for installation by subscribing users (subscribers). Alternatively, a developer may send identification information to a subscribing user to allow that user to access and install that application package created by the developer. Application packages may also be upgraded. If a developer changes the original source package, a subscriber can choose to pull into their organization the change(s) made by the publisher while preserving any data rows the subscriber had created since first importing the package.
    Type: Application
    Filed: January 11, 2017
    Publication date: May 4, 2017
    Applicant: salesforce.com, inc.
    Inventors: Lars Hofhansl, Nathan Jensen-Horne, Scott Hansma, Steven Tamm, Craig Weissman
  • Publication number: 20170124124
    Abstract: In one embodiment, a computer-implemented method executable by a computer to analyze complex metadata of a data source is provided. The method includes: receiving, by a processor, complex metadata from the data source; processing, by a processor, the complex metadata to determine a dictionary of metadata; processing, by a processor, the dictionary of metadata to determine a graph of nodes and edges; processing, by a processor, the graph using a single feature analysis method; and displaying a representation of a visual graph based on results of the feature analysis method.
    Type: Application
    Filed: November 3, 2015
    Publication date: May 4, 2017
    Applicant: salesforce.com, inc.
    Inventor: Gregory Gackiere
  • Patent number: 9641685
    Abstract: Omni-channel routing broker technology is usable to improve the experience for customers and for workers using service channels, especially for very large enterprise service operation centers that have large pools of agents, helping businesses determine the relative priority for handling a variety of service channels, and to efficiently route issues accordingly. Omni-channel routing broker includes intelligent routing of service requests in a large, distributed service center operation, efficiently prioritizing the routing of work across organizations to agents based on availability, capacity and priority—in a multi-tenant environment. The disclosed methods are usable for managing digital data for many tenants to software instances, including groups of users who share common access with a specific set of privileges to a software instance of at least one application.
    Type: Grant
    Filed: August 8, 2016
    Date of Patent: May 2, 2017
    Assignee: salesforce.com, inc.
    Inventor: Andrew Lintner
  • Patent number: 9641349
    Abstract: The technology disclosed relates to identifying and notifying a user of nearby attendees at a mega attendance event who are in user's social graph by comparing the user's social graph to a list of event attendees. The identified attendees can be stratified into social graph tags that annotate, categorize and prioritize other users in the user's social graph. The technology disclosed also relates to identifying and notifying the user of nearby attendees of sessions at the event who meet introduction preferences of the user by finding matches between introduction preference attributes specified by the user and attributes of the attendees provided by the list of event attendees.
    Type: Grant
    Filed: April 21, 2014
    Date of Patent: May 2, 2017
    Assignee: salesforce.com, inc.
    Inventor: Jason Schroeder
  • Patent number: 9639556
    Abstract: Mechanisms and methods for sharing database content stored by a first organization with a third party are provided. A network address is provided to the third party, which can enable control of the access to the content and tracking of the views of the content. For example, the network address can include an encrypted key that contains information about the organization that created content and the specific distribution ID for delivering the content when requested by the third party using the address. A distribution can be created in numerous ways, with various restrictions on the access to the document of a distribution.
    Type: Grant
    Filed: February 10, 2015
    Date of Patent: May 2, 2017
    Assignee: SALESFORCE.COM, INC.
    Inventors: John Dismore, Didier Prophete, Wolfgang Mathurin
  • Patent number: 9639616
    Abstract: In accordance with disclosed embodiments, there are provided methods, systems, and apparatuses for performing time-partitioned collaborative filtering in an on-demand service environment including, for example, receiving as input, a plurality of access requests for data stored within the host organization and a corresponding plurality of actions for the data to which access is requested; accessing an input table having a time field, action field, item field, and agent field therein; recording time data and agent data for each of the received plurality of access requests and the corresponding plurality of actions; recording an item within the item field and an action within the action field for each of the received plurality of access requests and the corresponding plurality of actions based on the action performed on an item of the data to which access is requested; and analyzing the input table to generate one or more pairs of first actions and items to second actions and items and a time based score for eac
    Type: Grant
    Filed: October 2, 2012
    Date of Patent: May 2, 2017
    Assignee: salesforce.com, inc.
    Inventor: Joel Palmert
  • Patent number: D786276
    Type: Grant
    Filed: April 29, 2016
    Date of Patent: May 9, 2017
    Assignee: salesforce.com, inc.
    Inventors: Yuseung Kim, Anwesha Samanta
  • Patent number: D786277
    Type: Grant
    Filed: April 29, 2016
    Date of Patent: May 9, 2017
    Assignee: salesforce.com, inc.
    Inventors: Yuseung Kim, Anwesha Samanta
  • Patent number: D786278
    Type: Grant
    Filed: July 7, 2016
    Date of Patent: May 9, 2017
    Assignee: salesforce.com, inc.
    Inventor: Nima Motamedi
  • Patent number: D786896
    Type: Grant
    Filed: April 29, 2016
    Date of Patent: May 16, 2017
    Assignee: salesforce.com, inc.
    Inventors: Yuseung Kim, Anwesha Samanta
  • Patent number: D788144
    Type: Grant
    Filed: March 25, 2016
    Date of Patent: May 30, 2017
    Assignee: salesforce.com, inc.
    Inventor: Yuseung Kim
  • Patent number: D788146
    Type: Grant
    Filed: June 8, 2016
    Date of Patent: May 30, 2017
    Assignee: salesforce.com, inc.
    Inventor: Yuseung Kim