Abstract: An enterprise architecture for a business is divided into a business architecture and an information technology architecture. The business architecture is the main driver for the information technology architecture but the information technology architecture can also have an impact on the construction of the business architecture. A framework tower is built around essential and mandatory components of the enterprise architecture. The framework tower is made up of a plurality of planes representing mandatory components of the enterprise architecture. The components of the framework tower include a strategic plan, a business architecture, an information architecture, an application architecture, a technology infrastructure architecture, an enterprise information technology management architecture, and a security architecture. Each component identifies and categorizes requisite architectural components and elements of a business.

Abstract: A method of operating a telematics unit comprising the steps of: first operating the telematics unit in a logistical support mode containing a first set of operations assisting tracking of at least one of (a) the telematics unit and (b) a vehicle containing the telematics unit through storage and travel; and second operating the telematics unit in a customer service mode containing a second set of operations supporting a customer associated with the vehicle, wherein the first set of operations contains at least one operation unique from the second set of operations.