Patents by Inventor Alexandre Beauvois

Alexandre Beauvois has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Fuzzy-logic routing system for call routing with-in communication centers and in other telephony environments
    Patent number: 6556671
    Abstract: A fuzzy-logic routing system is provided for routing communications events to agents working in a telephony environment. The routing system uses parsed input taken from communications events upon arrival of those events to a telephony switch or IP data router to create needs expressions, which reflect the intended purposes of originators of the communications events. The system, using the needs expressions, performs a data search in a repository containing capabilities expressions, which reflect capabilities of service agents and/or automated systems responsible for handling the communications events. Upon suitably matching a needs expression with a capabilities expression, the system then routes the associated communications event to the associated agent. The system may be integrated to CTI telephony systems, data network telephony systems, or a combination thereof.
    Type: Grant
    Filed: May 31, 2000
    Date of Patent: April 29, 2003
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventor: Alexandre Beauvois