Call Traffic Recording Or Monitoring Patents (Class 379/133)
  • Patent number: 11825016
    Abstract: A computer-implemented method includes generating at least one call detail record for each call initiated on a communication network, aggregating the call detail records generated over a predetermined time period to provide an aggregated call detail record, and calculating a call set up failure rate for the calls from the aggregated call detail record, wherein the call set up failure rate is a measure of the amount of calls that failed prior to ringing at a called party's device. The computer-implemented method further includes adjusting parameters of the communication network when the call set up failure rate is above a threshold.
    Type: Grant
    Filed: June 30, 2022
    Date of Patent: November 21, 2023
    Assignee: T-Mobile USA, Inc.
    Inventor: Zain us salekin Mohammed
  • Patent number: 10872160
    Abstract: Systems and methods include obtaining data, in real-time, associated with a customer and interaction with the customer during a service being provided to the customer by one or more persons; obtaining design parameters associated with the service, wherein each design parameter has an objective measure; analyzing the data to compare performance of the service with respect to the design parameters; and providing a user interface to visually display the performance. The data can be obtained via one or more of feedback from the customer during the service, interaction of the customer with a mobile application, and interaction with a bot monitoring the service.
    Type: Grant
    Filed: July 9, 2019
    Date of Patent: December 22, 2020
    Assignee: yTrre, Inc.
    Inventor: GiriSrinivasaRao AthuluruTlrumala
  • Patent number: 10783002
    Abstract: Computing platforms may enable clients to use services to perform data processing jobs. A given job may utilize several services in a service call pattern. Each of these services consumes resources during execution. Described herein are systems, devices, and methods for determining costs associated with performance of a service call pattern. Weight data may be generated for each service using various metrics. As service calls are made in the service call pattern, an accumulated weight value is generated which is indicative of the weight data of the services in the service call pattern. The accumulated weight data may represent metrics such as amounts of resources consumed, latency, and transactions per second.
    Type: Grant
    Filed: January 24, 2017
    Date of Patent: September 22, 2020
    Assignee: AMAZON TECHNOLOGIES, INC.
    Inventors: Gaurav Dubey, Zachary Ganwise Fewtrell, Manoj Bhagwan Jadhav
  • Patent number: 10765320
    Abstract: Methods, systems, apparatuses, and/or devices for determining a baseline for an individual. The methods, systems, apparatuses, and/or devices may include a first memory device for computer storage. The methods, systems, apparatuses, and/or devices may include a processing device coupled to the first memory device, where the processing device is configured to: receive profile information for a user; generate a user profile based on the profile information; query a set of baseline profiles stored at the first memory device or a second memory device to identify a subset of baseline profiles; aggregate baseline profile information from the first baseline profile and baseline profile information from the second baseline profile to obtain an aggregated baseline profile; and set a baseline for a physiological parameter of the user from which to measure against for the physiological parameter, wherein the baseline is based on the physiological parameter of the aggregated baseline profile.
    Type: Grant
    Filed: June 18, 2019
    Date of Patent: September 8, 2020
    Inventors: Devin Warner Miller, David Rich Miller
  • Patent number: 10536409
    Abstract: For relaying interpersonal communication, a processor detects an interpersonal communication from an originator. The processor further identifies a target person of the interpersonal communication. In addition, the processor determines whether the interpersonal communication was heard by the target person. In response to determining the interpersonal communication was not heard by the target person, the processor relays the interpersonal communication through a second electronic device.
    Type: Grant
    Filed: June 1, 2017
    Date of Patent: January 14, 2020
    Assignee: Lenovo (Singapore) PTE. LTD.
    Inventors: Russell Speight VanBlon, John Carl Mese, Nathan J. Peterson
  • Patent number: 10375233
    Abstract: Agencies issue recording devices to personnel for administrating and monitoring controlled calls during the course of their duties. To provide flexible capabilities to agencies, a virtual number is provisioned and configured to enable an operator to administrate controlled calls without dedicated recording devices. Using the virtual number, the operator may setup a controlled call between a victim and a baddie. The victim is contacted via the virtual number by the operator and optionally informed about the controlled call process. In turn, the baddie is contacted using number information of the victim's phone and connected with the victim. Call audio between the victim and baddie is transmitted to the operator. When necessary, the operator may terminate the call remotely from the telephonic device the operator used to setup the call.
    Type: Grant
    Filed: May 17, 2017
    Date of Patent: August 6, 2019
    Assignee: World Emergency Network—Nevada, Ltd.
    Inventor: Christopher Ryan Bennett
  • Patent number: 10133440
    Abstract: A communication analytics system including communication devices and a system analyzer. The system analyzer is configured to continuously monitor electronic communications over the communication devices and identify one or more communication activities associated with the electronic communications. The system analyzer is further configured to translate the one or more communication activities into communication data, store the communication data in a database and identify one or more correlations from the communication data.
    Type: Grant
    Filed: May 31, 2016
    Date of Patent: November 20, 2018
    Inventor: Tomas Gorny
  • Patent number: 10097977
    Abstract: A method, an apparatus, and a non-transitory computer-readable storage medium are provided. The method includes initiating communication at an electronic device, providing first information associated with the communication, and providing second information associated with the communication, the second information being provided in a mode that is different from a mode in which the first information is provided.
    Type: Grant
    Filed: October 17, 2014
    Date of Patent: October 9, 2018
    Assignee: Samsung Electronics Co., Ltd.
    Inventors: Gyu-Bong Oh, Kyung-Tak Lee, Do-Hyung Kim, Jongsoo Choi
  • Patent number: 9942779
    Abstract: A method, system, and computer-readable medium are provided for providing a customer call analytics system for analyzing network events. In embodiments, customer calls from a mobile device to a network's customer care organization are an indication that a network event has occurred. An address associated with a user of the mobile device is identified. The network event is attributed to a base station associated with the address. Events associated with the base station are aggregated. A normal value for calls is determined based on historical data. A threshold value is set based on customer calls in excess of the normal value for the base station. A severity level is associated with the threshold value. The severity levels are monitored and tickets for network services are created and prioritized.
    Type: Grant
    Filed: December 17, 2013
    Date of Patent: April 10, 2018
    Assignee: Sprint Communications Company L.P.
    Inventors: John Charles Proctor, Wei Wu
  • Patent number: 9832335
    Abstract: An image forming apparatus that is capable of reducing unpleasant noise accompanying a preparation operation when a job without a print operation is performed. A second control unit controls an image forming unit. A plurality of lines connecting a first control unit and the second control unit include a first line for transmitting a clock to the second control unit from the first control unit, a second line for communicating a command including a start bit according to the clock, and a third line for controlling a state of the second control unit by the first control unit. The second control unit makes the image forming unit perform a preparation operation when the start bit is in a first state after releasing the sleep state, and makes the image forming unit not perform the preparation operation when the start bit is in a second state after releasing the sleep state.
    Type: Grant
    Filed: December 15, 2016
    Date of Patent: November 28, 2017
    Assignee: CANON KABUSHIKI KAISHA
    Inventor: Toshio Hayashi
  • Patent number: 9769040
    Abstract: There is provided a monitoring apparatus including a monitoring unit that monitors an operating situation of nodes over a network based on a predetermined monitoring parameter, a memory that records the operating situation monitored by the monitoring unit, and a changing unit that changes the monitoring parameters based on a past operating situation recorded by the memory.
    Type: Grant
    Filed: December 9, 2010
    Date of Patent: September 19, 2017
    Assignee: PFU LIMITED
    Inventors: Naoki Saitou, Toshitaka Kawahigashi, Tomoharu Nakamura
  • Patent number: 9760934
    Abstract: Systems and methods for intelligent gift registries are disclosed. In one embodiment, a method for using an intelligent gift registry may include: (1) receiving, from a gift receiver, an identification of at least one gift receiver interest; (2) receiving, from a gift giver, an identification of at least one gift giver interest; (3) at least one computer processor generating a gift giving suggestion list comprising at least one gift giving suggestion and based on the at least one gift receiver interest and the at least one gift giver interest; (4) providing, to the gift giver, the gift suggestion list; and (5) receiving, from one of the gift giver, a gift selection.
    Type: Grant
    Filed: September 25, 2013
    Date of Patent: September 12, 2017
    Assignee: JPMorgan Chase Bank, N.A.
    Inventor: Manning R. Field
  • Patent number: 9715669
    Abstract: A system and associated method for monitoring and reporting productivity in an enterprise environment. The enterprise environment has a server, a database, a client program and a web interface. The database stores transaction data and administration data. The transaction data stores records of time spent by an end user to perform a certain volume of work for a transaction. The administration data configures operations of the client program per transaction. The client program records a time log and provides an interface to upload a volume log of the transaction. The end user or an administrative user manages content of the database via web interface. The server processes a respective request for recording transaction time and volume log and subsequently generates a productivity report including efficiency, availability, and utilization values based on the transaction data in the database.
    Type: Grant
    Filed: April 27, 2010
    Date of Patent: July 25, 2017
    Assignee: International Business Machines Corporation
    Inventors: Kumara Arunagiri, Robert P. Bartholomew, Guruprasad Gowda, Nitish Kumar, Derek A. Reid
  • Patent number: 9338813
    Abstract: A method of providing information responsive to a request from a wireless communication device involves receiving an information request from a mobile device and generating responsive information for the information request, transmitting a first portion of the responsive information to the mobile device in a first communication session, and transmitting a second portion of the responsive information to the mobile device in a second, overloaded communication session.
    Type: Grant
    Filed: August 22, 2014
    Date of Patent: May 10, 2016
    Assignee: Google Inc.
    Inventors: Maryam Garrett, Shumeet Baluja, Elad Gil
  • Patent number: 9236559
    Abstract: This invention relates to methods and an apparatus for detecting quality induced terminations of media streams of real-time communication sessions within a packet-switched network. To enable the determination of the quality of live media streams passing by the tapping points in a network, and to use this information to determine media transmissions being aborted due to bad quality the invention evaluates quality data records of a terminated media stream to detect, whether the media stream was terminated due to bad quality or another reason. Advantageously, a threshold number of quality data records that were generated for the media stream just before termination thereof are considered in the evaluation. In case each of this threshold number of quality data records yields a bad quality of the media stream, the termination of the media stream may be judged or assumed to be induced due to bad quality.
    Type: Grant
    Filed: January 5, 2012
    Date of Patent: January 12, 2016
    Assignee: VoIPFuture GmbH
    Inventors: Michael Krueger, Hendrik Scholz, Michael Wallbaum
  • Patent number: 9189737
    Abstract: Systems and methods for reducing a churn rate associated with subscribers of social network services are described. In some example embodiments, the systems and methods may access activity information associated with a former subscriber of a social network service, compare the accessed activity information to activity information associated with subscribers of the social network service, identify one or more differences between the activity information associated with the former subscriber of the social network service and the activity information associated with the subscribers of the social network service, and perform an action based on the identified one or more differences.
    Type: Grant
    Filed: May 10, 2013
    Date of Patent: November 17, 2015
    Assignee: LinkedIn Corporation
    Inventors: Venu Javarappa, Bo Long, Kun Liu, Deepak Argawal, Anmol Bhasin, Junghoon Andrew Ahn
  • Patent number: 9148523
    Abstract: A method and an apparatus for managing a network are disclosed. For example, the method collects a plurality of call detail records (CDRs), and organizes one or more parameters of the CDRs in accordance with a plurality of cause codes. The method displays the one or more parameters of the CDRs in a hierarchical representation comprising a plurality of screen displays.
    Type: Grant
    Filed: April 2, 2010
    Date of Patent: September 29, 2015
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Brian P. Huntley, Jimmy E. Bodkin, Clifton L. DeBlasio, Marc Thurston, Brian Young
  • Patent number: 9143620
    Abstract: Methods, devices, and storage media provide for receiving a request to use a multiparty service offered by autonomous devices; determining whether persistence information exists that indicates one of the autonomous devices to which the request is to be routed; selecting one of the autonomous devices to transmit the request in response to determining that persistence information does not exist, and wherein the device has no knowledge which of the autonomous devices is to accept the request; transmitting the request; receiving a response; recognizing whether the request is accepted based on the response; storing persistence information indicating the one of the autonomous devices is servicing the request; and using the persistence information to transmit a subsequent request to use the multiparty service to the one of the autonomous devices, wherein the subsequent request pertains to a same session of the multiparty service as the request.
    Type: Grant
    Filed: March 13, 2012
    Date of Patent: September 22, 2015
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Brian Edmund Somes, Jeffrey Allen Haltom, Rachel Lee Scarbrough, Heath William Hendrickson
  • Patent number: 9077797
    Abstract: A system and method blend particular quality considerations into the process of expanding the route choices in a route table, such that more calls can be successfully routed while maximizing certain objectives. The quality considerations drive how additional routes are chosen for the route table and how call volumes are allocated to the chosen routes so that overall profitability can be maximized within the governing constraints of quality targets, route quality, predicted traffic, and route capacity.
    Type: Grant
    Filed: June 30, 2014
    Date of Patent: July 7, 2015
    Assignee: Tata Communications (America) Inc.
    Inventors: Aakratee Saini, Avanish Pande, Joseph F. Conrey, Roy Ho
  • Patent number: 9049034
    Abstract: Provided is a method of monitoring a multicast flow. An initial multicast flow is characterized as a baseline flow entity. A subsequent multicast flow is compared against the baseline flow entity to identify anomalies between the baseline flow entity and the subsequent multicast flow.
    Type: Grant
    Filed: February 2, 2011
    Date of Patent: June 2, 2015
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventors: Manoj Kumar Jain, Sanjay Kumar, Sumit Kumar, Lokesh Chenta
  • Patent number: 9031212
    Abstract: In one embodiment, systems and methods are disclosed for processing telemarketing calls to determine an abandonment rate (“AR”). An abandoned call exists if a telemarketing call is answered by a live person and an agent is not connected to the called party within two seconds of the called party completing their greeting. In order to comply with various federal regulations, a feedback mechanism allows feedback of the measured AR to be used by the predictive dialer to manage the AR for future calls to maximize efficiency and avoid exceeding an AR limit. In one embodiment, a speech analytics system processes audio recordings of previously made telemarketing calls and provides feedback to the predictive dialer so as to adjust a target AR rate for future calls.
    Type: Grant
    Filed: January 22, 2014
    Date of Patent: May 12, 2015
    Assignee: Noble Systems Corporation
    Inventor: Karl H. Koster
  • Patent number: 9026468
    Abstract: Systems and methods for proactively establishing a third-party payment account for services rendered to a resident of a controlled-environment facility (“CEF”). A campaign-triggering event is detected, which triggers contact of prospective third-party (“3rd-party”) payers for a resident of a CEF in order to encourage such prospective 3rd-party payers to establish 3rd-party payment accounts for the resident. In this manner, the prospective 3rd-party payers are proactively contacted prior to an expected future demand for service by the resident. A method thus comprises identifying at least one prospective third-party payer for a resident of a controlled-environment facility, and proactively contacting the identified at least one prospective third-party payer prior to demand for service by the resident to encourage the identified at least one prospective third-party payer to establish a third-party payment account for payment for future service expected for the resident.
    Type: Grant
    Filed: March 5, 2008
    Date of Patent: May 5, 2015
    Assignee: Securus Technologies, Inc.
    Inventors: Veronica Martinez, Marc Hite, Luke Keiser
  • Patent number: 9020141
    Abstract: Systems and methods are disclosed for conducting an outbound call campaign that involves multiple abandonment rates. In various embodiments, one or more filters are applied to a call list for an outbound call campaign to identify a first sub-list of telephone numbers with a first applicable abandonment rate and a second sub-list of telephone numbers with a second applicable abandonment rate. In particular embodiments, the first and second sub-lists are apportioned into sets of telephone numbers and a predictive dialer places telephone calls based on a first set for the first sub-list while targeting the first abandonment rate over a first particular period of time and, after placing the first group of calls, places telephone calls based on a first set for the second sub-list while targeting the second abandonment rate over a second particular period of time.
    Type: Grant
    Filed: January 6, 2015
    Date of Patent: April 28, 2015
    Assignee: Noble Systems Corporation
    Inventors: Jeffery D. Gibbs, Karl H. Koster, Christopher S. Haggerty
  • Patent number: 9014353
    Abstract: A system, method and non-transitory computer readable storage medium comprising instructions that when read by a processor perform receiving a telephony connection request at a location in a telephony network, the location separated from an intended recipient of the telephony connection request by a target telephony network, determining addressing information regarding the intended recipient, the addressing information including at least routing information or a phone number, determining a status characteristic of the intended recipient based on the addressing information, based on the status characteristic, and determining whether the intended recipient would successfully receive the telephony connection request if the telephony connection request was forwarded to the intended recipient.
    Type: Grant
    Filed: December 13, 2013
    Date of Patent: April 21, 2015
    Assignee: West Corporation
    Inventor: Douglas L. Davis
  • Patent number: 9014352
    Abstract: A system, method and non-transitory computer readable storage medium comprising instructions that when read by a processor perform receiving a telephony connection request, determining addressing information regarding the telephony connection request, the addressing information including at least routing information or a phone number, determining traffic information regarding the telephony connection request based on the addressing information, the traffic information including previous telephony connection requests, sending a reply in response to the telephony connection request, wherein: forwarding the telephony connection request to an intended recipient would result in a system response, and the reply differs from the system response.
    Type: Grant
    Filed: December 13, 2013
    Date of Patent: April 21, 2015
    Assignee: West Corporation
    Inventor: Douglas L. Davis
  • Patent number: 8995648
    Abstract: Systems and methods are disclosed for conducting an outbound call campaign that involves multiple abandonment rates. In various embodiments, one or more filters are applied to a call list for an outbound call campaign to identify a first sub-list of telephone numbers with a first applicable abandonment rate and a second sub-list of telephone numbers with a second applicable abandonment rate. In particular embodiments, the first and second sub-lists are apportioned into sets of telephone numbers and a predictive dialer places telephone calls based on a first set for the first sub-list while targeting the first abandonment rate over a first particular period of time and, after placing the first group of calls, places telephone calls based on a first set for the second sub-list while targeting the second abandonment rate over a second particular period of time.
    Type: Grant
    Filed: June 14, 2013
    Date of Patent: March 31, 2015
    Assignee: Noble Systems Corporation
    Inventors: Jeffery D. Gibbs, Christopher S. Haggerty, Karl H. Koster
  • Patent number: 8995631
    Abstract: A method for processing a non-normalized local exchange routing guide (LERG) table to produce a normalized LERG table. The LERG tables have an NPA field, an NXX field, a Block_Id field, and a Switch_Id field. The method includes joining all distinct combinations of NPA and NXX in the non-normalized LERG table to all valid Block Ids to produce a NormLERG table. The method further includes populating a Switch Id field, in each NormLERG record having a distinct NPA-NXX value. The populating of the Switch_Id field is based on a number of corresponding non-normalized LERG records and on the Switch_Id field in one of the corresponding non-normalized LERG records and on a number of distinct Switch ID values in the corresponding non-normalized LERG records. Each of the corresponding non-normalized LERG records has a same one of the NPA-NXX values.
    Type: Grant
    Filed: June 28, 2013
    Date of Patent: March 31, 2015
    Assignee: AT&T Intellectual Property I, L.P.
    Inventor: Matthew Musko
  • Patent number: 8983046
    Abstract: The present invention enables a method for following the state of a call and generating defects as function of call completion success as opposed to discrete events that happen at individual network elements during the call. In one embodiment, the invention uses Call Detail Records (CDR) to analyze the end-to-end completion status to measure per call basis defects instead of using defect codes generated by network elements on a per equipment basis. CDR is data associated with a telephone call, including the calling and the called numbers, the date and timestamp, the duration, the call setup delay, and the final handling code of the telephone call.
    Type: Grant
    Filed: August 26, 2013
    Date of Patent: March 17, 2015
    Assignee: AT&T Intellectual Property II, L.P.
    Inventors: Marian Croak, Hossein Eslambolchi
  • Patent number: 8938053
    Abstract: A system and method for triggering on platform usage can include at a platform, receiving and storing a trigger configuration of an account; operating a platform comprising internally executing a process on behalf of an account and publishing at least one event when executing the process; at the platform, incrementing a counter in response to the at least one event and if the stored trigger configuration species a usage key associated with a category of counted events of the at least one event; monitoring counters in a context of an associated trigger; and processing the trigger upon the counter satisfying condition of an associated trigger.
    Type: Grant
    Filed: October 15, 2013
    Date of Patent: January 20, 2015
    Assignee: Twilio, Inc.
    Inventors: Evan Cooke, Timothy Milliron, Adam Ballai, Matthew D Nowack, Robert C Hagemann, III
  • Patent number: 8908557
    Abstract: A method and system for enabling a network service provider to monitor a packet network by using call detail records (CDRs) are disclosed. The method first detects a termination of a call by at least one voice gateway router and generates a call detail record (CDR) at said termination of said call by said at least one voice gateway router. The method then forwards said call detail record by said at least one voice gateway router to at least one CDR collecting and analysis server.
    Type: Grant
    Filed: June 11, 2013
    Date of Patent: December 9, 2014
    Assignee: AT&T Intellectual Property II, L.P.
    Inventors: Howard Lang, Jeff Boni, Byron Johnson, Herman Lee, John Lee, John H. Mayr, Mark P. Nordberg, Ker-Ren Tu, Christopher Vestal
  • Patent number: 8908558
    Abstract: A method and system for monitoring a packet network by using call detail records (CDRs) are disclosed. The method first receives at least one call detail record (CDR) at a completion of a call from at least one voice gateway router that serviced said call and analyzes said at least one CDR. The method then monitors at least one performance parameter in accordance with said at least one CDR.
    Type: Grant
    Filed: August 5, 2013
    Date of Patent: December 9, 2014
    Assignee: AT&T Intellectual Property II, L.P.
    Inventors: Howard Lang, Jeff Boni, Byron Johnson, Herman Lee, John Lee, John H. Mayr, Mark Peter Nordberg, Ker-Ren Tu, Christopher Vestal
  • Patent number: 8861707
    Abstract: Systems and methods for monitoring computer user screen an telephone activity from a remote location are provided. The method includes the steps of recording data corresponding to two actual sequential screen changes at the monitored workstation and storing the screen change-related data; recording data corresponding to audio telephone conversation occurring at the monitored workstation during the sequential screen changes and storing the audio telephone conversion-related data; subsequent to steps “a” and “b”, playing back, with the use of the screen change-related data and the audio telephone conversation-related data, the audio telephone conversation with the sequential screen changes as they both happened in real time at the monitored workstation, to allow a monitoring workstation to view and hear on-screen and telephone activities as they occurred at the monitored workstation; and, providing training to an agent at the monitored workstation based upon the played back audio and sequential screen changes.
    Type: Grant
    Filed: June 24, 2005
    Date of Patent: October 14, 2014
    Assignee: Verint Americas Inc.
    Inventors: Stephen Marshall Beckett, II, Donald Andrew House, Rebecca L. Beckett, Santino J. Lamberti, Jr.
  • Patent number: 8861691
    Abstract: A method, non-transitory computer readable medium, and a service management computing device comprises obtaining one or more call detail records associated with one or more customers from one or more data sources. Each of the obtained call detail records is scanned to determine presence of a call drop in each of the obtained call detail records. Next, a customer experience index and an impact value is determined for the one or more call detail records for which the call drop is determined to be present. Based on the determined experience index, one or more actions are performed.
    Type: Grant
    Filed: August 21, 2013
    Date of Patent: October 14, 2014
    Assignee: Wipro Limited
    Inventors: Anindito De, Sivakumar Subbiah, Srinivasa Raghava Vegi
  • Patent number: 8837695
    Abstract: A method and apparatus for measuring pattern shifts in call patterns, e.g., call volumes and/or feature usage in a packet network, e.g., a VoIP network is disclosed. The present method collects performance data over a set period of time and constantly compares each periodic sample with the previous periodic sample on a rolling window basis. Changes of a pre-defined percentage threshold, e.g., approximately 30%, or more in a current sampled period are alarmed and monitored to preclude potential service disruptions. In one embodiment, upon receipt of these alarms, network elements that are vulnerable to discontinuities due to overload can be automatically reset or cleared of hung processes.
    Type: Grant
    Filed: March 29, 2005
    Date of Patent: September 16, 2014
    Assignee: AT&T Intellectual Property II, L.P.
    Inventors: Marian Croak, Hossein Eslambolchi
  • Patent number: 8824652
    Abstract: Agencies issue recording devices to personnel for administrating and monitoring controlled calls during the course of their duties. To provide flexible capabilities to agencies, a virtual number is provisioned and configured to enable an operator to administrate controlled calls without dedicated recording devices. Using the virtual number, the operator may setup a controlled call between a victim and a baddie. The victim is contacted via the virtual number by the operator and optionally informed about the controlled call process. In turn, the baddie is contacted using number information of the victim's phone and connected with the victim. Call audio between the victim and baddie is transmitted to the operator. When necessary, the operator may terminate the call remotely from the telephonic device the operator used to setup the call.
    Type: Grant
    Filed: September 28, 2012
    Date of Patent: September 2, 2014
    Assignee: World Emergency Network - Nevada, Ltd.
    Inventor: Christopher Ryan Bennett
  • Patent number: 8824649
    Abstract: In accordance with the teachings described herein, systems and methods are provided for optimizing distribution of advertisement information. In one example, call tracking data may be generated from a plurality of telephone calls made to a business entity, where the call tracking data includes geographical information to identify locations from which the plurality of telephone calls originated. A call distribution may be determined from the call tracking data, where the call distribution groups the call tracking data based at least in part on distances between the business entity and the locations from which the plurality of telephone calls originated.
    Type: Grant
    Filed: November 25, 2013
    Date of Patent: September 2, 2014
    Assignee: SAS Institute Inc.
    Inventors: Balaji Gopalakrishnan, William Elliot Inman, Thomas Robert Lehman, John Clare Brocklebank
  • Patent number: 8817669
    Abstract: A system and method for managing telephone calls is disclosed. The system includes a central controller that receives and processes telephone calls. The identity of a caller is first determined. Based on predetermined settings designated by an end user, a call is directed to one or more telephones of the end user. Preferably, the end user's telephones ring simultaneously. The user may answer any of his/her telephones and choose from among several options of how to handle the call. If the user chooses to answer the call, the call may be transferred to that telephone and the conversation may commence.
    Type: Grant
    Filed: June 23, 2010
    Date of Patent: August 26, 2014
    Assignee: Google Inc.
    Inventors: Craig Elliott Walker, Vincent Paquet, Donnie Carlton Fletcher
  • Patent number: 8804929
    Abstract: A system and method for generating a subscriber churn prediction includes receiving call detail records from a network operator detailing communication between subscribers of the network operator and determining tie-strengths between subscribers based on the call detail records. The system and method further includes generating a net churn influence accumulated at each subscriber from the tie-strengths by propagating churner influence between subscribers due to churn events.
    Type: Grant
    Filed: October 30, 2012
    Date of Patent: August 12, 2014
    Assignee: Alcatel Lucent
    Inventors: Chitra A. Phadke, Huseyin Uzunalioglu, Veena B. Mendiratta, Dan Kushnir, Derek Doran
  • Patent number: 8792627
    Abstract: A method and apparatus for providing a relevant content delivery service on networks such as packet networks, e.g., Voice over Internet Protocol (VoIP) and Service over Internet Protocol (SoIP) networks are disclosed. For example, the present method receives a request to initiate a call from a calling party to a called party. The method then establishes a communication connection between the calling party and the called party and a communication connection to a speech recognizer. The method monitors a conversation between the calling party and the called party using the speech recognizer for detecting one or more verbal triggers. Finally, the method delivers relevant content that is associated with any detected verbal triggers to the calling party and/or the called party.
    Type: Grant
    Filed: November 3, 2006
    Date of Patent: July 29, 2014
    Assignee: AT&T Intellectual Property II, L.P.
    Inventors: Lee Begeja, Giuseppe Di Fabbrizio, Charles Alfred Lewis, Benjamin J. Stern, Jay Wilpon
  • Patent number: 8762359
    Abstract: The invention relates to a method of analyzing data traffic in at least one telecommunication network, said method comprising the steps of: achieving a plurality of call detail records related to said data traffic in said at least one telecommunication network, aggregating the plurality of call detail records into a call detail record representation comprising at least one pre-search results and storing said call detail record representation in a database, and performing an analysis of said data traffic by means of a query in said call detail record representation.
    Type: Grant
    Filed: August 22, 2008
    Date of Patent: June 24, 2014
    Assignee: Neustring FZE
    Inventors: Jens Nikolaj Ærtebjerg, Ruben Iversen
  • Patent number: 8761362
    Abstract: A call parker monitors calls between callers and a call center to determine the number of active calls to the call center. A maximum call center capacity is identified and compared to the number of active calls to determine if the maximum call center capacity is being met. If the maximum call center capacity has been met, new calls are intercepted and placed on hold until the maximum call center capacity is no longer being met (i.e., an agent completes a call). Once the maximum call center capacity is no longer being met, the new call(s) are transferred to the call center.
    Type: Grant
    Filed: December 10, 2010
    Date of Patent: June 24, 2014
    Assignee: Avaya Inc.
    Inventors: Roderick B. Averill, Renato Simoes
  • Patent number: 8761373
    Abstract: A system and method is provided for automatically generating an interactive voice response (IVR) application flow from recorded audio files of calls to or from an IVR system. The method includes identifying an IVR state sequence for each of a plurality of calls from recorded audio files of the calls. The N most common state sequences are identified for the IVR system for the plurality of calls. An application flow is then displayed for the IVR application using the N most common state sequences.
    Type: Grant
    Filed: October 3, 2011
    Date of Patent: June 24, 2014
    Assignee: Nuance Communications, Inc.
    Inventors: Sridhar Raghavan, Sundararajan Srinivasan, Karunakar Rao Chemudugunta
  • Patent number: 8755499
    Abstract: Methods, computer program products, and systems for managing VoIP network elements are provided. Methods include receiving call details records (CDRs) from a plurality of network elements. The received CDRs including disconnect cause codes and telephone call correlation identifiers. The received CDRs are correlated to telephone calls based on the telephone call correlation identifiers. Two CDR records are associated with the same telephone call when their telephone call correlation identifiers are the same. A master correlated CDR is created for each telephone call. The creating includes assigning a correlated disconnect cause code and classifying the telephone call. The assigning and classifying are responsive to the received CDRs associated with the telephone call. The master correlated CDR includes the correlated disconnect cause code and the telephone call classification. A threshold crossing alert (TCA) is generated in response to a threshold for the correlated disconnect cause code being reached.
    Type: Grant
    Filed: August 28, 2012
    Date of Patent: June 17, 2014
    Assignee: AT&T Intellectual Propert I, L.P.
    Inventors: Yu-Lein Kung, Jeffrey Stein
  • Patent number: 8755773
    Abstract: A system and method for notifying the calling party of acknowledgment of the missed calls by the called party is disclosed. The called party and the calling party can subscribe for the notification service to enable charging for the service. When the calling party initiates a call to the called party it may result in a missed call as the called party may be out of coverage area or busy. When the called party views the record of the missed call a notification is generated on the wireless device by the application on the wireless device of the called party. The notification is then sent to the calling party. The acknowledgement notification may be sent directly to the calling party or via an application server.
    Type: Grant
    Filed: February 16, 2009
    Date of Patent: June 17, 2014
    Assignee: Alcatel Lucent
    Inventors: Mudit Goel, Satish Kanugovi, Sarang Gadgil, Nagendra Bykampadi, Shivani Arora
  • Patent number: 8731171
    Abstract: Agencies issue recording devices to personnel for administrating and monitoring controlled calls during the course of their duties. To provide flexible capabilities to agencies, a virtual number is provisioned and configured to enable an operator to administrate controlled calls without dedicated recording devices. Using the virtual number, the operator may setup a controlled call between a victim and a baddie. The victim is contacted via the virtual number by the operator and optionally informed about the controlled call process. In turn, the baddie is contacted using number information of the victim's phone and connected with the victim. Call audio between the victim and baddie is transmitted to the operator. When necessary, the operator may terminate the call remotely from the telephonic device the operator used to setup the call.
    Type: Grant
    Filed: November 21, 2013
    Date of Patent: May 20, 2014
    Assignee: World Emergency Network—Nevada, Ltd.
    Inventor: Christopher Ryan Bennett
  • Publication number: 20140119522
    Abstract: A system and method for generating a subscriber churn prediction includes receiving call detail records from a network operator detailing communication between subscribers of the network operator and determining tie-strengths between subscribers based on the call detail records. The system and method further includes generating a net churn influence accumulated at each subscriber from the tie-strengths by propagating churner influence between subscribers due to churn events.
    Type: Application
    Filed: October 30, 2012
    Publication date: May 1, 2014
    Applicant: Alcatel-Lucent USA Inc.
    Inventors: Chitra A. Phadke, Huseyin Uzunalioglu, Veena B. Mendiratta, Dan Kushnir, Derek Doran
  • Patent number: 8711757
    Abstract: Apparatus for local access to data while roaming with a mobile telephony device at a roaming network. The apparatus is located at the roaming network and comprises a filter having a data packet or packet header inspection unit for inspecting packet information or headers to identify data packets addressed from the roaming telephony device for use via a home network data packet gateway, and a packet diverter for diverting at least some of the identified packets to a local data packet gateway; the filter setting up a diversion tunnel for additional packets of the same session for directly routing all packets of the identified session to the local data packet gateway. Mobile devices are today programmed to send data to their home network for browsing via the home network data packet gateway. The filter allows data to be redirected to the roaming network so that Internet browsing and like data uses can be carried out directly by the roaming user at less cost and greater efficiency and quality of service.
    Type: Grant
    Filed: December 30, 2010
    Date of Patent: April 29, 2014
    Assignee: StarHome GmbH
    Inventors: Shai Ophir, Michael Semama, Li-On Raviv
  • Patent number: 8699681
    Abstract: Method and apparatus for monitoring a communication network is described. In one example, call detail record data generated by network elements in the communication network is parsed to identify occurrence of a plurality of blocked calls over a time period. A plurality of consolidated call detail records for the plurality of blocked calls are respectively generated from the call detail record data. Each of the plurality of consolidated call detail records includes an originating telephone number. The originating telephone number of each of the plurality of consolidated call detail records is then processed to identify unique originating telephone numbers for the plurality of blocked calls.
    Type: Grant
    Filed: December 26, 2009
    Date of Patent: April 15, 2014
    Assignee: AT&T Intellectual Property II, L.P.
    Inventors: Marian Croak, Hossein Eslambolchi
  • Patent number: 8687782
    Abstract: A call tracking system and method that estimates a number of calls associated with a publication channel. The system uses a sampling algorithm to perform the estimation. The sampling algorithm selects a group of advertisements to serve as a sample group, and determines a distribution of calls for each of the publication channels associated with the sample group. The distribution of calls from the publication channels is assumed to be the same for all advertisements, and the data from the sample group is used to model the performance across all advertisements. The selected advertisements may be associated with one or more advertisers. Pooled or dynamic signal processing methods may also be used to estimate a number of calls associated with a publication channel. The number of calls associated with a publication channel may be utilized to determine the efficiency of, or calculate the revenue share associated with, an advertising campaign.
    Type: Grant
    Filed: January 31, 2013
    Date of Patent: April 1, 2014
    Assignee: Marchex, Inc.
    Inventor: Ziad Ismail
  • Patent number: 8681957
    Abstract: A method, apparatus, and computer program product for generating a social network data structure, the method comprising: receiving a corpus comprising one or more communication indications for one or more customers, each communication indication indicating start time and end time of a communication of the customer; and generating a social network data structure indicating connections between customers based upon the start time and end time indications of communication indication comprised in the communication indications.
    Type: Grant
    Filed: May 10, 2012
    Date of Patent: March 25, 2014
    Assignee: International Business Machines Corporation
    Inventors: Dorit Baras, Amir Ronen