Abstract: In a configuration parameter update method, a first device requests a second device to monitor a target event, where the target event includes one or more of a service change event, a service volume impact event, and a service volume change event. The first device receives first information of the target event from the second device, where the first information includes one or more of service change information, service volume impact information, and service volume change information. The first device updates a PC5 configuration parameter based on the first information. Based on the method, the first device can receive the first information in time, and further update the PC5 configuration parameter in time.

Abstract: Methods identifying inbound call traffic anomalies in a telecommunications system are provided. The method includes receiving expected values for data related to the telecommunications system, the data being associated with call detail records; for each metric in the received data, determining if an observed value is outside defined upper and lower thresholds; selecting a set of residuals based on an aggregation of data in the call detail records if the observed value is outside the defined upper and lower thresholds; computing an anomaly score based the selected set of residuals; determining if multiple, serial anomalous alerting windows are needed to create an alert if the computed anomaly score is greater than a minimum anomaly score; and declaring that the data supports an anomaly in the inbound call traffic if it is determined that multiple, serial anomalous alerting windows are not needed to create an alert.

Abstract: Techniques for using traceroute with tunnels and cloud-based systems for determining measures of network performance are presented. Systems and methods include receiving a request, from a client, for a trace of the tunnel; causing the trace inside the tunnel; obtaining results of the trace inside the tunnel; and sending the results of the trace inside the tunnel to the client so that the client aggregates these details with details from one or more additional legs to provide an overall view of a service path between the client and a destination.

Abstract: Embodiments herein generally relate to an electronic system, electronic device and/or a method of using the same to improve human activities in a business, a home or an educational environment. The electronic system, electronic device, and method allows for anonymous feedback from users to alert another user that the sound levels being maintained in a certain region are unacceptable. The method includes inputting one or more sound preferences into one or more electronic devices, receiving, at a first electronic device of the one or more electronic devices, local environment data, determining whether the local environmental data is associated with a first user, exchanging the local environment data with the one or more electronic devices, and generating an alert on the first electronic device. The method and electronic system allows users in the office environment to provide anonymous feedback to users that do not maintain an appropriate sound level.

Abstract: Embodiments herein generally relate to an electronic system, electronic device and/or a method of using the same to improve human activities in a business, a home or an educational environment. The electronic system, electronic device, and method allows for anonymous feedback from users to alert another user that the sound levels being maintained in a certain region are unacceptable. The method includes inputting one or more sound preferences into one or more electronic devices, receiving, at a first electronic device of the one or more electronic devices, local environment data, determining whether the local environmental data is associated with a first user, exchanging the local environment data with the one or more electronic devices, and generating an alert on the first electronic device. The method and electronic system allows users in the office environment to provide anonymous feedback to users that do not maintain an appropriate sound level.

Abstract: Techniques for multiple call types for a call event are described and may be implemented via a wireless device to enable multiple connections for wireless calls. For instance, redundant connections for a call event of a wireless device are established via different call types and utilized to exchange call media of the call event. In at least some implementations, call media from the different call types is combined to provide a combined media stream for output as part of the call event. Thus, techniques for multiple call types for a call event are applicable to increase call quality in different scenarios and environments, such as in situations where a primary call connection experiences an anomaly condition that causes quality call degradation.

Abstract: The present document discloses network nodes and apparatuses deployable in network systems. The network node may be coupleable via a transmission line to the apparatus. In particular, the network node may comprise means for receiving supply power from the apparatus via the transmission line; performing a line measurement on the transmission line; and signaling to the apparatus to disconnect from the transmission line, wherein the means may be further configured to perform the line measurement on the transmission line during a period of time when the apparatus is disconnected from the transmission line. The apparatus may comprise means for providing supply power to the network node; monitoring at least one electrical parameter of the transmission line; and disconnecting the apparatus from the transmission line if a predetermined line condition or a power violation is detected such that the network node can perform a measurement on the transmission line.

Abstract: A mobile wireless network and a method of operation provide analysis of mobile wireless device communications and suggested corrective initiated upon detecting communications performance issues.

Abstract: A system provides for tail-based sampling of span data at the trace level. The system may include a circuitry, such as one or more servers, that execute applications, agents, and a trace manager. The agents generate span data of operations performed by the applications. The trace manager receives the span data from the agents, and groups the operations defined by the span data into traces. The trace manager determines a selected subset of the traces for span data sampling and an unselected subset of the traces excluded from the span data sampling by comparing one or more trace characteristics of the traces with one or more trace criteria. The trace manager discards unselected span data of the unselected subset of the traces and provide selected span data of the selected subset of the traces to a monitoring system via a network.

Abstract: Systems, methods, and computer-readable media for call classification and for training a model for call classification, an example method comprising: receiving DTMF information from a plurality of calls; determining, for each of the calls, a feature vector including statistics based on DTMF information such as DTMF residual signal comprising channel noise and additive noise; training a model for classification; comparing a new call feature vector to the model; predicting a device type and geographic location based on the comparison of the new call feature vector to the model; classifying the call as spoofed or genuine; and authenticating a call or altering an IVR call flow.

Abstract: A distributed network performance management system and method that distributes a large portion of the network performance management to wireless client devices connected to the network. Rather than rely on a central server to perform the bulk of network performance management, a distributed network performance management system offloads much of the work of service quality testing, reporting, and troubleshooting to wireless client devices that are connected to the network. It utilizes spare computing power and storage space on the wireless client devices to reduce the cloud operation costs of the system including such things as bandwidth requirements, data storage requirements, and data processing requirements.

Abstract: In embodiments of systems and methods for enabling voting by a controlled-environment (e.g., correctional) facility resident (e.g., incarcerated individual), a controlled-environment facility management system, or the like, may determine federal, state and/or local laws and/or rules concerning the resident's legal right to vote and determine whether the resident is registered to vote in a jurisdiction in which the resident is deemed to reside, with respect to the resident's right to vote in the jurisdiction. In response to a determination that the resident is not registered to vote in that jurisdiction, the facility management system, or the like, may provide documents required for the resident to register to vote, to the resident, for completion and/or execution. The facility management system, or the like, may file, in the jurisdiction in which the resident is deemed to reside, resident-executed documents required for the resident to register to vote.

Abstract: A system and method for testing of automated contact center customer response systems using a customer response testing system and a real time conversation engine, wherein the customer response testing system generates simulated human queries using persona profiles, sends test cases containing those queries to a contact center under test, and receives and analyzes the responses to determine whether the contact center's automated response systems understand the queries and respond appropriately.

Abstract: Aspects of the disclosure provide for a circuit, in some examples, including a storage element, a co-processor, and a telemetry sequencer coupled to the storage element and the co-processor. The telemetry sequencer is configured to implement a digital state machine to receive configuration information indicating a type of telemetry data for generation, retrieve operations and operands, where the operations and the operands define a sequential series of actions for execution to generate the telemetry data, drive the co-processor with the operations and the operands by passing some of the operations and some of the operands to the co-processor for processing by the co-processor, receive, from the co-processor, and store an intermediate output of the series of actions as the telemetry data in a first format, and receive, from the co-processor, and store a final output of the series of actions as the telemetry data in a second format.

Abstract: A method for operating a first apparatus in a wireless communication system is provided. The method may include receiving one or more traffic classes (TCs) related to one or more packets from a higher layer; mapping the one or more TCs and one or more proximity-based service per-packet priorities (PPPPs); and transmitting the one or more packets related to the one or more PPPPs to a second apparatus based on the mapping.

Abstract: Systems and methods are provided for determining a quantity of network location visitors that are likely generated or encouraged by specific offline events. A corresponding number of leads may then be attributed to and associated with those specific events. Ongoing conversion activity of those visitors may be tracked and associated with the offline events. Conversions of those visitors may be attributed entirely or partially to one or more specific offline events. The effectiveness of each offline may then be evaluated based on aggregate lead and conversion information.

Abstract: A system comprising a call center, contact system test engine, plurality of networks, at least one remote server, at least one remote database, which allows users to automate call center testing and combine synchronized results for agent-customer calls (AX-CX test synchronization). The system is further accomplished with methods, using different techniques for synchronizing the testing for both customer and agent results, and producing these test results in a mobile dashboard and web-accessible dashboard.

Abstract: Systems, devices, and methods are disclosed for presenting an interactive narrative. An apparatus includes a user interface. The apparatus also includes one or more processors operatively coupled to the user interface and a non-transitory computer-readable medium. The non-transitory computer-readable medium stores instructions that, when executed, cause the one or more processors to present a first piece of content corresponding to a given narrative via the user interface. The given narrative includes one or more characteristics. The one or more processors are caused to receive user input via the user interface. The one or more processors are caused to classify the user input into one of a plurality of response models. The one or more processors are caused to dynamically respond to the user input by presenting a second piece of content. The second piece of content is based on a selected response model corresponding to the user input.

Abstract: The technology described herein manages communications received by a mobile computing device by ascertaining a user's availability to receive an incoming communication. The technology described herein can optimize the use of notification resources on a computing device to provide notifications only when a user is available to respond to a communication the notification announces. The user's availability to receive a communication can be inferred through the analysis of signal data that describes a present context of the mobile device and/or the mobile device's user. Upon determining a present level of availability, the technology described herein can take several different actions. The actions include generating an alternative notification for a newly received communication, generating no notification for a newly received communication, and communicating an automated “not available” message to the originator of a newly received communication.

Abstract: A DSL management system predicts achieving improved DSL line performance before a DSL optimizer optimizes performance of the DSL line. The system obtains a current state of performance of the DSL line before optimization and a target state of performance after optimization. The system further obtains a measure of DSL line characteristics and identifies, from records of performance information associated with DSL lines, a subset of records associated with a subset of DSL lines that have a similar measure of the DSL line characteristics as the DSL line for which achieving improved performance is predicted. The system obtains a probability that the DSL optimizer will optimize the performance of the DSL line based on a frequency with which the identified subset of records indicates that the optimizer previously has optimized the performance of the subset of DSL lines.

Abstract: Systems and methods for generating prioritization models and predicting workflow prioritizations are disclosed. Exemplary implementations may: manage environment state information maintaining a collaboration environment; effectuate presentation of a series of questions via a first client computing platform associated with the first user; receive user input from the first client computing platform; generate a first prioritization model based on the response information; and determine one or more priorities for the first user based on the first prioritization model such that a primary first unit of work within the first set of units of work is determined to be a higher priority than a secondary first unit of work within the first set of units of work.

Abstract: Receiving, by a first communication device, an internet protocol (IP) packet via a first synchronous multi-application application programming interface (API) running on a first computer, dividing, by a splitting unit in the first communication device, the IP packet into a command portion and a data portion, encoding, by a data encoding unit in the first communication device, the data portion into a text delimited non-IP format, transmitting, by a transmitting unit in the first communication device, the encoded data portion and the command portion, receiving, by a second communication device, the encoded data portion and the command portion, decoding, by a data decoding unit in the second communication device, the encoded data portion into IP format, combining, by a constructor unit in the second communication device, the decoded data portion and the command portion to regenerate the IP packet, and receiving, by a second synchronous multi-application API running on a second computer, the regenerated IP packet

Abstract: Methods, systems, and computer-readable media for traffic distribution mapping in a service-oriented system are disclosed. A plurality of call paths are determined representing service interactions among a plurality of services. The call paths include a particular service and are determined using trace data generated by the services. Total call volumes are determined at individual ones of the services. Based at least in part on the call paths and the total call volumes, one or more estimated call ratios are determined between the particular service and one or more APIs of one or more additional services. Based at least in part on the call ratio(s) and the total call volumes, one or more call volumes are determined between the particular service and the one or more APIs of the one or more additional services.

Abstract: A system for centralized testing of web-based agent desktops has been devised. The invention uses a test control portal. The test control portal acts as the interface between the client interaction software systems testing system and analyst controlled test device, executes an extensive set of robust test directive commands with underlying routines to be used to specify test conditions without the use of programming ability on the part of the analyst, uses a robust set of report item and format choice designators to allow easy selection of a range of report content and styles.

Abstract: A system for automated contact center agent thick client workstation testing. The invention uses a workstation test execution manager. The workstation test execution manager acts as the interface between the client interaction software systems testing system and analyst controlled test device, executes an extensive set of robust test directive commands with underlying routines to be used to specify test conditions without the use of programming ability on the part of the analyst, uses a robust set of report item and format choice designators to allow easy selection of a range of report content and styles.

Abstract: Systems and methods of crowd sourcing by distributing a task over a network to multiple workers for completion while providing quality control are disclosed. In one aspect, embodiments of the present disclosure include a method, which may be implemented on a system, of identifying an attribute of the task, the task including multiple unit jobs, determining target accuracy in completion of the task by the multiple workers, computing a number of results to be collected for a unit job of the task based on the target accuracy, setting a wage amount that is offered to a worker for completing a unit job of the task based on the attribute and the target accuracy, and/or collecting and aggregating statistics of the workers completing the select unit jobs for quality control.

Abstract: A residual echo estimator estimates a residual echo of a microphone signal input to a microphone as a reference signal is output through a speaker. The residual echo estimator estimates a magnitude of a residual echo of the reference signal at a current frame by using a magnitude of the linear echo of the reference signal at the current frame and a magnitude of the linear echo of the reference signal at a past frame, and updates weights to be applied to the magnitudes of the linear echo.

Abstract: A centralized and robust threat assessment tool is disclosed to perform comprehensive analysis of previously-stored and subsequent communication data, activity data, and other relevant information relating to inmates within a controlled environment facility. As part of the analysis, the system detects certain keywords and key interactions with the dataset in order to identify particular criminal proclivities of the inmate. Based on the identified proclivities, the system assigns threat scores to inmate that represents a relative likelihood that the inmate will carry out or be drawn to certain threats and/or criminal activities. This analysis provides a predictive tool for assessing an inmate's ability to rehabilitate. Based on the analysis, remedial measures can be taken in order to correct an inmate's trajectory within the controlled environment and increase the likelihood of successful rehabilitation, as well as to prevent potential criminal acts.

Abstract: A positioning system uses radio wave strengths of radio waves received from first and second wireless transmission terminals movable through an indoor space to locate positions of the terminals. The positioning system includes plural wireless receivers disposed in the indoor space, and a position estimating component that estimates the positions of the terminals based on positions of the receivers using first and second position estimation data in a limited range of the reception data generatable by the receivers. The receivers detect the radio wave strengths and can generate reception data including information relating to the radio wave strengths. At least one of the position estimating component and the receivers acquires the first and second position estimation data limited to first and second set regions suited to the first and second wireless transmission terminals from the reception data receivable relating to the first and second wireless transmission terminals, respectively.

Abstract: A system for flexible and scalable automated end-to-end chat-based contact center testing, having a test case management platform, a chat cruncher, a contact center manager, a chat classifier, a desktop automation engine, and headless browser-based virtual agents and customers. The test case management platform allows a user to configure operation of the system. The chat cruncher operates a plurality of virtual customers. The contact center manager operates a plurality of virtual agents to participate in chat session with virtual customers.

Abstract: An information processing system is disclosed. A device conducts a predetermined process by sensing a neighboring radio signal state. An information processing apparatus is connected to the device. In the information processing apparatus, multiple sets of neighboring definition information in which a neighboring signal state is defined, is stored in a storage part. Neighboring definition information depending on a location indicated by location information is specified from among the multiple sets of neighboring definition information based on the location information received from the device. The specified neighboring definition information is sent to the device. In the device, the predetermined process using the neighboring information received from the information processing apparatus is conducted. Sensing information indicating a process result acquired by the predetermined process is generated.

Abstract: A central dispatch system for transmitting a service call from a consumer to a service provider includes a central resolution system coupled to a plurality of location specific resolution systems. Each of the location specific resolution systems is coupled with a location specific forms database. The central dispatch system creates a query to the central resolution system comprising a location of the service call and one or more tags to the central resolution system submits the query to one of the plurality of location specific resolution system based on the location of the service call. The local resolution system prepares a service request for one of the service providers comprising one or more forms selected based on the tags. The forms may be pre-filled with information provided by the consumer to the central dispatch system.

Abstract: This Application relates to a system and method for timely and accurate self-management by workers and employees of their own reporting of task related statistical data and information to their contractors and employers. This is a labor and service management system utilizing a “cloud based” server, and a portable “Smartphone” device that is in continual communication with the server by a wireless telecom service provider to the individual worker/employee, the effect being that each worker or employee has his or her own individual mobile GPS enabled “punch clock” device. Additionally, this system supports custom interfaces between the contractor/employer and the worker/employee, and a wealth of management information in custom report formats. Taken together, the hardware and software of the System create a worker self-management process, which generates, connects and transforms raw data and information for the benefit of both the worker/employee, and their contractor/employer.

Abstract: Aspects of the invention may involve systems and methods. In an embodiment, a method to determine wireless network coverage and responsiveness may be described. The method may include wirelessly transmitting test data to determine wireless connectivity and transmission quality; determining a quality of the wireless transmission of the test data; determining a location of the wireless device during the wireless transmission of the test data; updating a log with the location of the wireless device, a time of day of the wireless transmission, and the quality of the wireless transmission; and transmitting the log to a central server.

Abstract: The method for operating a distribution point unit comprising a selection switch (17) and a monitor and control logic (15) for providing a first and a second service, comprises the steps of: receiving a switching signal powering the monitor and control logic (68), and switching the selection switch from the first service to the second service by the monitor and control logic (70), after receiving the switching signal. The selection switch has a default state, in which the first service is provided. The first service is in particular an xDSL and/or a PSTN service, and the second service is a G.fast service.

Abstract: Systems and methods for securely transmitting data between terminals include receiving, by a first communication device, an internet protocol (IP) packet via a first application programming interface (API) running on a first computer, dividing, by a splitting unit in the first communication device, the IP packet into a command portion and a data portion, encoding, by a data encoding unit in the first communication device, the data portion into a text delimited non-IP format, transmitting, by a transmitting unit in the first communication device, the encoded data portion and the command portion, receiving, by a second communication device, the encoded data portion and the command portion, decoding, by a data decoding unit in the second communication device, the encoded data portion into IP format, combining, by a constructor unit in the second communication device, the decoded data portion and the command portion to regenerate the IP packet, and receiving, by a second API running on a second computer, the rege

Abstract: A system for automated contact center agent thick client workstation testing. The invention uses a workstation test execution manager. The workstation test execution manager acts as the interface between the client interaction software systems testing system and analyst controlled test device, executes an extensive set of robust test directive commands with underlying routines to be used to specify test conditions without the use of programming ability on the part of the analyst, uses a robust set of report item and format choice designators to allow easy selection of a range of report content and styles.

Abstract: Systems and methods are provided for user interface date selectors for historical reports. A user interface outputs a date selector including a calculated dates option, wherein the calculated dates option is based on a date frequency applied to a date range. The user interface receives a selection via the date selector. Dates associated with the selection are identified. The user interface outputs the dates as a preview of a historical report, wherein the dates are output in a chronological order.

Abstract: Systems and methods are described for providing group call service areas. It may be detected at a wireless device that participation in a group call with a first group call identification is available, wherein the detecting is based on entry into a service area for the group call. The wireless device may be automatically registered to join the group call. A user of the wireless device may be notified that participation in the group call is available. The wireless device may join the group call after receiving an indication from the user, wherein joining the group call includes receiving downlink group call voice data from an access node in communication with the wireless device.

Abstract: A system for centralized testing of web-based agent desktops has been devised. The invention uses a test control portal. The test control portal acts as the interface between the client interaction software systems testing system and analyst controlled test device, executes an extensive set of robust test directive commands with underlying routines to be used to specify test conditions without the use of programming ability on the part of the analyst, uses a robust set of report item and format choice designators to allow easy selection of a range of report content and styles.

Abstract: Embodiments are described for customizing a video conferencing user experience using a virtual assistant, and/or assisting a user in diagnosing issues concerning a video conferencing user experience. The virtual assistant may address issues based on automatically detected meeting quality measures as well as issues verbally communicated to the assistant by a user at an endpoint.

Abstract: Spoofed radio control signaling instructions can be used to dynamically adapt management of the radio interface by radio control processors. More specifically, spoofed radio control signaling can be communicated to an accelerator application instantiated on a device-side of a radio control processor. The accelerator application can pre-process the spoofed radio control signaling before forwarding the instructions to a generic radio control processor. In one example, the generic radio control processor has a universal configuration that is capable of being adapted to different telecommunication protocols based on the spoofed radio control signaling. In another example, the spoofed radio control channel signaling is translated into control instructions at the accelerator application, which are forwarded to the generic radio control processor. The control instructions govern processing of downlink data channel transmissions and/or specify parameters of uplink transmissions.

Abstract: An audio apparatus is configured to switch, when there exists a first audio interface between the audio apparatus and a computer apparatus, to using a second audio interface between the audio apparatus and the computer apparatus, the second audio interface being different from the first audio interface. The switching comprises: receiving, via the first audio interface, combined audio data and non-audio data, the non-audio data comprising a request to switch to using the second audio interface; obtaining the request from the data; and, in response to obtaining the request, transmitting to the computer apparatus a confirmation of switching to using the second audio interface. The audio apparatus and the computer apparatus are described and claimed.

Abstract: The present invention provides a charging control method, a charging trigger apparatus, and an online charging system. The method includes: generating, by a CTF, a resource quota request according to a trigger condition; and sending the resource quota request to an online charging system (OCS), so that the OCS determines a quota type and number after receiving the resource quota request, and allocates a quota for the resource quota request according to the quota type and number determined by the OCS, where the quota type and number are determined by the OCS according to the resource quota request. In the foregoing method, a problem that in the prior art, a charging control error occurs due to different determining bodies of a quota type is solved.

Abstract: A system and method are described herein employing a plurality of distributed transmitting antennas to create locations in space with zero RF energy. In one embodiment, when M transmit antennas are employed, it is possible to create up to (M?1) points of zero RF energy in predefined locations. In one embodiment of the invention, the points of zero RF energy are wireless devices and the transmit antennas are aware of the channel state information (CSI) between the transmitters and the receivers. In one embodiment, the CSI is computed at the receivers and fed back to the transmitters. In another embodiment, the CSI is computed at the transmitter via training from the receivers, assuming channel reciprocity is exploited. The transmitters may utilize the CSI to determine the interfering signals to be simultaneously transmitted. In one embodiment, block diagonalization (BD) precoding is employed at the transmit antennas to generate points of zero RF energy.

Abstract: Embodiments of the present invention are directed generally to use of biometric identification during a call for detecting an anomaly occurring in the call, such as a change in the parties participating on the call. Communication between parties of a call is monitored and biometric identification is performed using the communication. According to one exemplary embodiment, biometric prints, such as voice prints, face prints, etc., are obtained for parties that are authorized to participate on a call. The call is then monitored and biometric data (e.g., audio, video, etc.) captured from communication during the call is compared with the biometric prints of the authorized parties to detect changes in the parties participating on the call, such as a new, unauthorized party joining the call. Thus, a call processing system can detect anomalies occurring during monitored calls, such as three-way calling, a handoff of a call, etc.

Abstract: A recording system has an interface enabled to monitor interaction between an agent of an enterprise and a second person, recording apparatus enabled to record the interaction and to store the recording in a data repository, and software stored in and executing from a machine-readable medium, the software providing functions for controlling the recording apparatus. The software responds to inputs from the second person to control the recording apparatus.

Abstract: In one aspect, the present invention facilitates the investigation of networks of criminals, by gathering associations between phone numbers, the names of persons reached at those phone numbers, and voice print data. In another aspect the invention automatically detects phone calls from a prison where the voiceprint of the person called matches the voiceprint of a past inmate. In another aspect the invention detects identity scams in prisons, by monitoring for known voice characteristics of likely imposters on phone calls made by prisoners. In another aspect, the invention automatically does speech-to-text conversion of phone numbers spoken within a predetermined time of detecting data indicative of a three-way call event while monitoring a phone call from a prison inmate. In another aspect, the invention automatically thwarts attempts of prison inmates to use re-dialing services.

Abstract: An alert system for generating a signal indicating at least one aspect of sound within a workspace environment, the system comprising at least a first sensor positioned one of within and proximate a workspace, the at least a first sensor sensing at least one aspect of sound generated within the workspace and generating a signal indicating the at least one aspect, a communication device located within the workspace, the communication device configured to generate a signal perceivable within the workspace and a processor receiving signals from the at least a first sensor and linked to the communication device, the processor programmed to perform the steps of identifying when the at least one aspect exceeds a threshold value and driving the communication device to indicate that the at least one aspect exceeds the threshold value.

Abstract: A system and methods for maintaining or optimizing a mobile phone network by spatially correlating geolocated radio access network (RAN) performance measurement data and geolocated subscriber account data, which in embodiments provides additional technical information on the RAN performance. These data are integrated in a spatial data structure and provided with a spatial querying and data correlation system for identifying, and addressing problem areas of the RAN.