Abstract: A method and system are disclosed for enabling a telephone call to be made an actionable object and enabling that actionable object to be updated. The user device may have a graphical user interface on which the phone call is presented as an actionable object. The user device may be the same device (e.g. a smartphone) on which the call was made and/or may be a separate device (e.g. a desktop or laptop or tablet computer or the like). The data received by the computer apparatus may be for example one or more of start time of the call, end time of the call, duration of the call, telephone number of the third party, location of the user and call disposition.

Abstract: The inventive concept relates to a spam blocking method, and the spam blocking method includes training a spam determination module using call pattern data of an originator and a recipient secured based on call logs and re-training the spam determination module according to a maneuver of a user for an incoming call received in a recipient terminal, thus enabling spam determination customized for each user.

Abstract: A system and method for dispatching messages from a user to at least one recipient over a telecommunications network is disclosed. The system includes a messaging system and an authentication system. The messaging system receives user messages, retrieves contact information for recipients on a user's contact list, and attempts to deliver messages to recipients on the list. The system may continue attempting to deliver messages to recipients until it finds a recipient who is available to receive the message. The authentication system is used to ensure the recipient is a person and not a machine. The messages could be audio messages delivered using a telephone network or messages delivered over an SMS network.

Abstract: Provided is a proxy call session control function (P-CSCF) failure recovery method. The method includes: sending, by a session management function (SMF), a SMF registration request to unified data management (UDM), where the SMF registration request carries Internet protocol multimedia core network subsystem (IMS) attribute information; receiving, by the SMF, a P-CSCF failure recovery indication sent by the UDM; registering, by the UDM, according to the IMS attribute information in the SMF registration request, the SMF; and initiating, by the SMF, according to the P-CSCF failure recovery indication, a P-CSCF failure recovery process. Further provided are a P-CSCF failure recovery method, a P-CSCF failure recovery apparatus, a P-CSCF failure recovery system, a storage medium and a processor.

Abstract: Systems and methods for providing intelligent assistance using voice services for agent coaching. In some embodiments, an Information Handling System (IHS) may include: a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution, cause the IHS to: receive an instruction from a voice service provider in response to audio captured during a communication between a customer and an agent, where the instruction includes a sentiment indication; identify a resource used by the agent during the communication; determine a result of the communication; and store the sentiment indication, the resource identification, and the result of the communication, in a coaching database.

Abstract: A computer-implemented method is disclosed for use with a portable electronic device having a display. The method enables switching between electronic inboxes that can be accessed from the electronic device. In some configurations, the method includes, while the device is displaying emails in a first inbox, detecting user selection of a first icon. The method further includes, in response to user selection of the first icon, displaying a set of inbox selection icons; and, in response to user selection of one of the inbox selection icons, displaying emails in a second inbox corresponding to the inbox selection icon selected by the user.

Abstract: Provided are a system and method of providing a voice-message call service. A mobile device that performs a call with an external mobile device comprises a control unit configured to obtain text, the text converted from voice data that is exchanged between the mobile device and the external mobile device, during the call between the mobile device and the external mobile device, and obtain input text input to the mobile device and provided text that is received from the external mobile device; and a display unit configured to arrange the text, the input text, and the provided text and display the arranged text, input text, and provided text on a screen of the device, during the call between the mobile device and the external mobile device.

Abstract: This document is directed to, among other things, communication systems involving networked contact center interfaces. One example method includes presenting a frame on a user interface to present information in a selectable format. Another example method includes using a circuit device to detect selection of a frame as displayed and causing display of further graphical information in an un-selectable format.

Abstract: Briefly, a variety of embodiments, including the following, are described: a system embodiment and methods that allow random access to voice messages, in contrast to sequential access in existing system embodiments; a system embodiment and methods that allow for the optional use of voice recognition to enhance usability; and a system embodiment and methods that apply to the area of voicemail.

Abstract: Briefly, a variety of embodiments, including the following, are described: a system embodiment and methods that allow random access to voice messages, in contrast to sequential access in existing system embodiments; a system embodiment and methods that allow for the optional use of voice recognition to enhance usability; and a system embodiment and methods that apply to the area of voicemail.

Abstract: A system for facilitating personal information exchange includes a first computer peripheral device comprising a first near field communication system. A second computer peripheral device includes a second near field communication system. The first near field communication system is communicatively coupled to the second near field communication system. A web server is communicatively coupled to the first computer peripheral device and the second computer peripheral device. The web server is configured to receive personal information from the first computer peripheral device and the second computer peripheral device into a database. The near field communication between the first computer peripheral device and the second computer peripheral device results in sharing the information in the database.

Abstract: One or more computing devices, systems, and/or methods for summarization of a conversation are provided. For example, a first message of the conversation may be received from a first user and a second message of the conversation may be received from a second user. In response to a user request by a third user or a determination that the third user did not view the first message and the second message, a device, such as a server and/or a client device of the user, may analyze a plurality of messages comprising the first message and the second message to generate a summary based upon the plurality of messages. The device may present the summary to the third user.

Abstract: A computer implemented system for automating the generation of an analytic model includes a processor configured to process a plurality of data sets. Each data set includes values for a plurality of variables. A time-stamping module is configured to derive values for a plurality of elapsed-time variables for each data set, and the plurality of variables and plurality of elapsed-time variables are included in a plurality of model variables. A model generator is configured to create a plurality of comparison analytic models each based on a different subset of model variables. Each comparison analytic model is configured to operate on new data sets associated with current opportunities, and to output a likelihood of successfully closing each current opportunity. A model testing module is configured to select an operational analytic model from among the comparison analytic models based on a quality metric.

Abstract: A content management system for collecting files from one or more submitters in a collection folder. A collector, who generates the collection folder, can invite one or more submitters to submit one or more files to the collection folder. The one or more submitters have limited rights to the collection folder. The limited rights can include uploading rights and prohibiting a submitter from viewing files that other submitters associated with the collection folder submitted. Thus, the collection folder is able to store files from the one or more submitters, but prevent them from viewing other's submissions. Once collected, the collector can publish the files thereby allowing the submitters access to the published files.

Abstract: The present disclosure discloses a method and system for collecting and evaluating powered vehicle's status utilizing vehicle's on-board diagnostic, controllers, time and location. The present disclosure creates one or more databases where identifiable behavior or evaluative characteristics can be analyzed or categorized to inform, alert and assist the driver with voice assistance to avoid or fix specific issues. The evaluation can include prediction for future events. The database can be correlated or evaluated with other databases for a wide variety of uses.

Abstract: Systems and methods for inferring schedule patterns using electronic activities of node profiles are disclosed.

Abstract: Methods, systems, and computer-readable media for interactive voice response using a cloud-based service are disclosed. Voice input indicating interaction with an entity is received at a service provider environment. The entity is associated with an IVR data structure comprising one or more options associated with contacting the entity. The IVR data structure is selected based (at least in part) on analysis of the voice input by the service provider environment. The voice input is sent from a voice-capturing device to the service provider environment via a non-telephonic network. A contact point is selected from the IVR data structure based (at least in part) on analysis of the voice input and/or contextual information. A connection is initiated with the contact point.

Abstract: Briefly, a variety of embodiments, including the following, are described: a system embodiment and methods that allow random access to voice messages, in contrast to sequential access in existing system embodiments; a system embodiment and methods that allow for the optional use of voice recognition to enhance usability; and a system embodiment and methods that apply to the area of voicemail.

Abstract: A telecommunications network includes a telephony application server (TAS). In some examples, the TAS receives, from a terminal, a session-initiation request identifying a called party. The TAS sends structured text (e.g., XML, or JSON) identifying the called party (e.g., data of an anyTimeInterrogation query payload) to an information server (e.g., an HLR), which responds with structured text of a destination-terminal address dynamically bound to a terminal associated with the called party (e.g., data of a sendRoutingInformation reply payload). In some examples, the TAS receives Unstructured Supplementary Service Data (USSD) request data from a terminal. The TAS sends structured text indicating the USSD string and an identifier of the terminal to a USSD gateway via an Internet-Protocol-based Lightweight Protocol (IPLP), e.g., HTTPS, and receives structured text including USSD answer data. The TAS sends, to the terminal, a report message comprising the USSD answer data.

Abstract: This document is directed to, among other things, communication systems involving networked contact center interfaces. One example method includes presenting a frame on a user interface to present information in a selectable format. Another example method includes using a circuit device to detect selection of a frame as displayed and causing display of further graphical information in an un-selectable format.

Abstract: Provided are a system and method of providing a voice-message call service. A mobile device that performs a call with an external mobile device comprises a control unit configured to obtain text, the text converted from voice data that is exchanged between the mobile device and the external mobile device, during the call between the mobile device and the external mobile device, and obtain input text input to the mobile device and provided text that is received from the external mobile device; and a display unit configured to arrange the text, the input text, and the provided text and display the arranged text, input text, and provided text on a screen of the device, during the call between the mobile device and the external mobile device.

Abstract: A system, method and apparatus for managing voicemail in a communication session between a sending communication device and a receiving communication device are provided. It is determined at the receiving communication device that a voicemail is to be created. The voicemail based on content received via the sending communication device. The voicemail is recorded. The voicemail is caused to be stored at resources associated with the sending communication device.

Abstract: A content management system for collecting files from one or more submitters in a collection folder. A collector, who generates the collection folder, can invite one or more submitters to submit one or more files to the collection folder using email. The one or more submitters have limited rights to the collection folder. The limited rights can include uploading rights and prohibiting a submitter from viewing files that other submitters associated with the collection folder submitted. Thus, the collection folder is able to store files from the one or more submitters, but prevent them from viewing other's submissions.

Abstract: Methods for responding to an email message by a phone call from a mobile device are described. In some embodiments, mobile devices are capable of receiving emails. The emails may be in form of messages in a threaded conversation. Each message has metadata and the metadata includes a phone number corresponding to a sender of the message. The text or information associated with the message is displayed but not the metadata. While a user is reading the message displayed on the mobile device, the user is provided with a plurality of options to respond to the message, an option is for the user to call the sender of the message using the phone number in the metadata. Upon selecting such an option, the user is able to initiate a call to the sender of the message by activating a feature to call using the phone number stored in the metadata without physically looking up and dialing the sender's number. Other embodiments are also described.

Abstract: A content management system for collecting files from one or more submitters in a collection folder. A collector, who generates the collection folder, can invite one or more submitters to submit one or more files to the collection folder. The one or more submitters have limited rights to the collection folder. The limited rights can include uploading rights and prohibiting a submitter from viewing files that other submitters associated with the collection folder submitted. Thus, the collection folder is able to store files from the one or more submitters, but prevent them from viewing other's submissions. Once collected, the collector can publish the files thereby allowing the submitters access to the published files.

Abstract: A user who is online at multiple devices can be invited to escalate an audio-only call to a video call. The escalation invitation is sent only to, or shown only at, the endpoint device that is involved in the audio-only call. The technologies can support public switched telephone network audio-only calls, and escalation can be performed as a seamless call transition from audio-only to video call.

Abstract: Methods and apparatus for providing ubiquitous and configurable communications between users is provided. Ubiquity and other features are provided using a common identifier linking two or more users. In one embodiment, a common identifier is automatically provided when call forwarding is directed to a designated phone number. In another embodiment, a user can cause a common identifier to be created linking the user with a user of their choice by sending a text message to a designated address. This Abstract is provided for the sole purpose of complying with the Abstract requirement rules that allow a reader to quickly ascertain the subject matter of the disclosure contained herein. This Abstract is submitted with the explicit understanding that it will not be used to interpret or to limit the scope or the meaning of the claims.

Abstract: A system, apparatus, graphical user interface and methods are provided for conducting electronic voice communications with status notifications. A user of a first portable device executing a communication application selects a multi-function control that automatically initiates an audio recording, which is automatically sent toward another participant of an active communication session when the control is released. The same multi-function control may be used to transmit a textual message. A representation of the recording is displayed on the user's device, with an indicator that changes appearance when the other participant plays the recording. In addition, when one user initiates an audio recording that will be automatically sent to another user, the other user's device is advised of the initiation of recording and displays that status for the other user.

Abstract: A server device may receive a message from a first user device, the message being destined for a second user device; determine a call session control function (CSCF) server device associated with the second user device; and output, based on the determining, the message to the CSCF server device.

Abstract: A mobile terminal and controlling method thereof are disclosed, by which an email necessary for a user can be selectively updated only. The present invention includes a wireless communication unit configured to receive emails sent to a user from an email server, a display unit configured to display a list of the emails received from the email server, and a controller, if receiving a drag input of moving a pointer touching the display unit in a prescribed direction, partitioning at least one portion of the display unit into a plurality of region having different update references assigned thereto, the controller, if the drag input is ended, controlling the email list to be updated based on an update reference assigned to a prescribed region corresponding to a location having the drag input ended thereat among a plurality of the regions.

Abstract: A method and apparatus for displaying information about a message. A subset of audio messages is received based on a prioritized list of a plurality of audio messages. The prioritized list of audio messages is prioritized based on a first sender designated priority and a first recipient prioritization attribute corresponding to each of the plurality of audio messages. For each audio message in the subset, a first sender priority indicium indicative of the first sender designated priority of each audio message, and a recipient priority indicium indicative of a priority corresponding to the first recipient prioritization attribute of each audio message, are displayed.

Abstract: Communications services are integrated with personalized selections of content and with social networks. A computer of an interactive system determines that an initiating communications party is associated with a personal content account external to the communications service provider. Personalized selections of content are provided from the personal content account to the initiating communications party during the communications session. The computer of the interactive system may also determine an agent to assign to the communication session in accordance with feedback received from communications parties based on previous communications between the communications parties and agents of the communications service provider. The agent to assign to the communications session first can be assigned in accordance with the feedback received from the communications parties based on previous communications between the communications parties and agents of the communications service provider.

Abstract: System, methods, and user interface for managing emails and other message communications are disclosed as solutions for reducing confusion and avoiding mistakes in communications when replying to a message with multiple recipients. The mode of replying either to the sender only or to multiple recipients is first detected, and notifications and user interface objects are displayed to help the user to make sure the message is sent to the intended recipient, and to easily correct a mistake and switch the mode of reply for enhanced productivity. The notification can be displayed based on the user actions or based on the results of a text analysis of the content of the message.

Abstract: A method for transferring information indicative of a voicemail to a recipient includes receiving a message via a voicemail system transmitted from a remote device. The method also includes storing the message in a memory associated with the voicemail system. The method further includes transmitting a voicemail notification indicator to a recipient via a designated radio frequency band for receipt by a recipient having access to a radio receiver.

Abstract: Systems and methods for augmenting web conference sessions with multimedia content based on text extracted from audio content transmitted during the web conference. In one embodiment, a conference application or other application can receive audio content from at least one client participating in a web conference. The web conference can connect multiple clients for live sharing of audio and video. The conference application can also extract at least one text item from the audio content. The conference application can also generate augmented electronic content by combining electronic content received via the web conference with additional electronic content based on the at least one text item. The conference application can also provide the augmented electronic content via the web conference.

Abstract: A system and method are described for engaging an audience in a conversational advertisement. A conversational advertising system converses with an audience using spoken words. The conversational advertising system uses a speech recognition application to convert an audience's spoken input into text and a text-to-speech application to transform text of a response to speech that is to be played to the audience. The conversational adverting system follows an advertisement script to guide the audience in a conversation.

Abstract: Methods and systems for detecting completion of hold time for a user on a call are provided herein. In some embodiments, a method for detecting completion of hold time for a user on a call may include monitoring an audio signal of a call that has been placed on hold between a first device associated with the user and a first entity, determining a change in the monitored audio signal that indicates that the call is no longer on hold and generating a first alert to inform the user that the call is no longer on hold.

Abstract: The present disclosure discloses a method and device for obtaining a voice service. The method includes: obtaining information on a service process corresponding to a service number of a call, wherein the information on the service process comprises input prompt information for each stage of the service process, and the input prompt information is used to prompt a user for input; displaying, after getting through the call, the input prompt information of the service process; receiving an input signal from the user in response to the input prompt information; and sending the input signal to an automatic voice service system to obtain a service therefrom. The method and device avoid the problems that the user does not know what kind of response signal should be input to continue the query until he or she hears the whole voice prompt information.

Abstract: Methods and apparatus for providing ubiquitous and configurable communications between users is provided. Ubiquity and other features are provided using a common identifier linking two or more users. In one embodiment, a common identifier is automatically provided when call forwarding is directed to a designated phone number. In another embodiment, a user can cause a common identifier to be created linking the user with a user of their choice by sending a text message to a designated address. This Abstract is provided for the sole purpose of complying with the Abstract requirement rules that allow a reader to quickly ascertain the subject matter of the disclosure contained herein. This Abstract is submitted with the explicit understanding that it will not be used to interpret or to limit the scope or the meaning of the claims.

Abstract: A system and method for providing a vehicle occupant with hands-free usage of text messaging services over a mobile phone via a vehicle telematics unit. The method enables a vehicle occupant to send and receive communication messages such as text messages in a hands-free manner. For sending text messages, a spoken communication message is received from the occupant at the vehicle and sent to a call center for conversion to a text message using a speech to text server. The converted text message is then sent to the mobile phone for texting to the intended recipient. Received text messages can be sent from the mobile phone to the telematics unit, converted to speech and played audibly to the occupant in the vehicle.

Abstract: An interactive communication, such as a video conference or an audio communication, is established and a user places the interactive communication on hold. Prior to and/or after the interactive communication was placed on hold, context information related to when the interactive communication was placed on hold is gathered. The interactive communication is taken off hold and the context information is presented to the user; thus providing the user with the context of the interactive communication when it was placed on hold.

Abstract: Arrangements described herein include identifying a voice communication session established between a first communication device and a second communication device and, based on the voice communication session established between the first communication device and the second communication device, identifying a plurality of contacts who potentially may be the second user. A list including at least a name of each of the plurality of contacts who potentially may be the second user is presented to a first user using the first communication device.

Abstract: Devices and methods for creating and administering a user group with a user interface of a communication device. One or more servers are configured to address the communication device with an individual unique identifier assigned to the communication device. The one or more servers are also configured to address the communication device with a group unique identifier assigned to the new user group.

Abstract: User interface changes related to moving items in a user interface are disclosed. An operation (e.g., a drag operation) can be initiated on selected items by moving a cursor or pointing device in the user interface, and an animation can be presented illustrating representations of the selected items moving from their respective original locations toward a current location of the cursor or pointing device and forming a cluster in proximity to the current location of the cursor or pointing device. As the cluster of items is moved over a container object in the user interface, the representations of the items can adopt the appearance style defined by that container object. The representations of the items can also be shown to depart from the cluster and move toward anticipated locations of the items in the container object as a preview of a drop operation into the container object.

Abstract: Methods and apparatus for providing ubiquitous and configurable communications between users is provided. Ubiquity and other features are provided using a common identifier linking two or more users. In one embodiment, a common identifier is automatically provided when call forwarding is directed to a designated phone number. In another embodiment, a user can cause a common identifier to be created linking the user with a user of their choice by sending a text message to a designated address. This Abstract is provided for the sole purpose of complying with the Abstract requirement rules that allow a reader to quickly ascertain the subject matter of the disclosure contained herein. This Abstract is submitted with the explicit understanding that it will not be used to interpret or to limit the scope or the meaning of the claims.

Abstract: A message receiving method and apparatus using a customized tag including: receiving a message including a first customized tag from a message transmitting device; determining whether the first customized tag is included in the message, and, if the first customized tag is determined to be included in the message, extracting the first customized tag from the message; analyzing the first customized tag based on an extraction result; and controlling a message receiving device based on a control operation described in the first customized tag.

Abstract: A method and system for displaying and producing computer based documents seamlessly to users that relate to their telephone calls is provided. The invention is able to be used with social media, where the mobile station searches for the social media page of the caller based on the Caller ID and displays it to the recipient of the call on the mobile station screen, possibly with other Internet search results. The method and system allow the user to obtain the newest public information about the person who calls him or he decides to call, or any documents that might be intermittent between the people. The system adds “bandwidth”, i.e. speed, efficiency and more dimensions to personal communication, as the users of the inventive system can also visually see by documentation what is going on in the relationship between two or more people.

Abstract: A system monitors the status of persistent connections between a set of servers and a set of clients, and identifies any clients not having at least one active connection with a server. The monitoring system, such as a visual voicemail system, includes a monitoring server, a bind agent, and probe services running on respective servers. Upon receiving a monitoring request from the monitoring server, the bind agent requests each probe service to identify the clients having active connections with the associated servers. The bind agent forms an aggregated list of all clients having active connections with one or more of the servers and based on the aggregated list, the agent identifies any clients not having at least one active connection with a server and notifies the monitoring server of the identified clients.

Abstract: In one embodiment, a method includes receiving requests to join a conference from a plurality of user devices proximate a first endpoint. The requests include a username. The method also includes receiving an audio signal for the conference from the first endpoint. The first endpoint is operable to capture audio proximate the first endpoint. The method also includes transmitting the audio signal to a second endpoint, remote from the first endpoint. The method also includes identifying, by a processor, an active speaker proximate the first endpoint based on information received from the plurality of user devices.

Abstract: A system, method, and computer program product are provided for conveying availability information of a calling party to a called party. A PBX serving the telephones of the calling and called parties is connected to a presence server. In an embodiment of the invention, the presence server is also connected to a computer and/or other information device (such as a personal data assistant or telephone) of the calling party. After the calling party has left a voice mail message for the called party, the called party will subsequently retrieve the message. In an embodiment of the invention, the PBX then queries the presence server as to the availability of the calling party. The presence server senses whether the calling party has indicated his or her presence; if so, it is inferred that the calling party is probably present and available for a return call. If the presence server detects no such indication by the calling party, it is inferred that the calling party is likely to be absent.