Abstract: Systems and methods for unifying business records data from different database sources into a common format in the same repository are disclosed. In one embodiment, a process includes receiving, by an integration platform system, a first set of business records data from a customer records system, where the business records data includes records in a first format, identifying a first transformation rule corresponding to the first format using the integration platform system, where the first transformation rule includes information for converting data from the first format to a unified format, converting each record in the first set of business records from the first format to the unified format by the integration platform system using the first transformation rule, and storing the first set of converted records in the unified format in a business records database.

Abstract: In one embodiment, a method for detecting intent of a textual message for a business records process includes receiving a request message, extracting text and metadata from the request message, executing semantic queries to determine an intent of the request message, by, for each semantic query, where the semantic query specifies a machine learning language model to be used, what text and metadata from the message and textual prompt to provide to each machine learning language model, and a formatting template specifying how an expected answer from each machine learning language model should be formatted, providing some of the extracted text and metadata and a textual prompt to each machine learning language model as specified in the semantic query, receiving an answer from each machine learning language model that includes an indication of an intent classification, and performing a corresponding business action in response to the indicated intent classification.

Abstract: Systems and methods for unifying business records data from different database sources into a common format in the same repository are disclosed. In one embodiment, a process includes receiving, by an integration platform system, a first set of business records data from a customer records system, where the business records data includes records in a first format, identifying a first transformation rule corresponding to the first format using the integration platform system, where the first transformation rule includes information for converting data from the first format to a unified format, converting each record in the first set of business records from the first format to the unified format by the integration platform system using the first transformation rule, and storing the first set of converted records in the unified format in a business records database.

Abstract: Systems and methods for unifying business records data from different database sources into a common format in the same repository are disclosed. In one embodiment, a process includes receiving, by an integration platform system, a first set of business records data from a customer records system, where the business records data includes records in a first format, identifying a first transformation rule corresponding to the first format using the integration platform system, where the first transformation rule includes information for converting data from the first format to a unified format, converting each record in the first set of business records from the first format to the unified format by the integration platform system using the first transformation rule, and storing the first set of converted records in the unified format in a business records database.