Abstract: The disclosed embodiments include methods and apparatus for picking products. In one embodiment, the apparatus includes a machine-readable medium containing business rules for arranging at least one product of a physical stack having physical dimensions into a virtual stack, the virtual stack being a 3D representation of the at least one product, and also containing business rules for selecting the at least one product. The apparatus also includes a vision module including a sensor configured to identify indications of a condition of each product. The apparatus also includes a processor configured to perform an inspection of each product based on the condition of the product and the set of business rules for selecting the product. The apparatus further includes a robotic arm for selecting each product of that has passed the inspection and for arranging the product to form a physical stack based on the virtual stack.

Abstract: A system, device, and method for inspecting the cosmetic and operational features of electronic devices, including computing and telecommunications devices. The cosmetic inspection system includes an image capture unit for capturing the images of the electronic devices, and a user interface for processing the captured images and providing relevant information to the user of the system. Images of the external components such as external casing materials or touch screens of electronic devices are captured and the cosmetic inspection system uses baseline images to make determinations to identify defective components of the electronic devices. Based on these determinations, the system may conclude which, if any, replacement components of the devices are needed to restore the electronic device. In one embodiment, a user of the system may then be provided with information through a user interface about defective components and options for ordering replacement components.

Abstract: The disclosed embodiments include product picking systems and methods to pick products. In one embodiment, the system includes a work order module configured to receive a work order to obtain at least one product, obtain a virtual stack of the at least one product based on the work order, the virtual stack being a 3D representation of the at least one product, and determine a set of business rules for selecting each product of the at least one product. The system also includes a vision module configured to identify a first product of the at least one product. The system further includes a processor configured to determine whether the first product satisfies business rules for selecting the first product is satisfied, and configured to operate a robotic arm to select the first product and to arrange the first product to form a physical stack corresponding to the virtual stack.

Abstract: Disclosed herein are embodiments of systems, methods, and computer program products to process product return requests. In one embodiment, the method includes performing image analysis on the electronic device; retrieving business rules governing the warranty plan of a service provider associated with the electronic device; and determining whether the electronic device is accepted under the warranty plan based on the business rules and the image analysis associated with the electronic device.

Abstract: Disclosed herein are embodiments that include a loss prevention tracking system that includes at least one image capturing device configured to capture images of an electronic device beginning from a start processing point at a facility and until an end processing point at the facility; at least one image storing device configured to store the images of the electronic device; and at least one instruction processing device configured to provide an alert in response to a determination that the electronic device is at least one of missing and damaged between the start processing point and the end processing point.

Abstract: The disclosed embodiments include systems and methods to service an electronic device. In one embodiment, the method includes receiving a request to service an electronic device communicatively connected to a test station. The method also includes obtaining a device model and an image group of the electronic device and determining criteria to service the electronic device in accordance with a desired setup, where each image group is associated with one or more different device models. The method further includes transmitting a request to service the electronic device to a management system having an image of applications compatible with the image group of the electronic device. The method further includes receiving at least one of a virtual hard drive storing a copy of the image of the applications and an indication of a location of the virtual hard drive. The method further includes executing the applications to service the electronic device.

Abstract: A system and method for testing a power supply. A selection of one or more power supplies to test is received. A tester is automatically configured to test the one or more power supplies utilizing test parameters associated with the selection. A power-end of each of the one or more power supplies is received in power ports of the tester. An adapter-end of each of the one or more power supplies is received in adapter ports of the tester. The one or more power supplies are automatically tested utilizing test parameters. Performance characteristics of the loop one or more power supplies are measured during testing. Indications are given whether each of the one or more power supplies past the testing.

Abstract: The disclosed embodiments include methods and apparatus for picking products. In one embodiment, the apparatus includes a machine-readable medium containing business rules for arranging at least one product of a physical stack having physical dimensions into a virtual stack, the virtual stack being a 3D representation of the at least one product, and also containing business rules for selecting the at least one product. The apparatus also includes a vision module including a sensor configured to identify indications of a condition of each product. The apparatus also includes a processor configured to perform an inspection of each product based on the condition of the product and the set of business rules for selecting the product. The apparatus further includes a robotic arm for selecting each product of that has passed the inspection and for arranging the product to form a physical stack based on the virtual stack.

Abstract: The disclosed embodiments include product picking systems and methods to pick products. In one embodiment, the system includes a work order module configured to receive a work order to obtain at least one product, obtain a virtual stack of the at least one product based on the work order, the virtual stack being a 3D representation of the at least one product, and determine a set of business rules for selecting each product of the at least one product. The system also includes a vision module configured to identify a first product of the at least one product. The system further includes a processor configured to determine whether the first product satisfies business rules for selecting the first product is satisfied, and configured to operate a robotic arm to select the first product and to arrange the first product to form a physical stack corresponding to the virtual stack.

Abstract: A system, method, and WiFi test chamber. The WiFi test chamber includes a case defining a number of isolation chambers. The case is configured to prevent radio frequency signals from entering the number of isolation chambers. The WiFi test chamber includes a number of wireless access points (WAPs) with one of the wireless access points in each of the number of isolation chambers. The WiFi test chamber includes interfaces extending from the exterior from the case and connected to the plurality of WAPs.

Abstract: A system, device, and method for inspecting the cosmetic and operational features of electronic devices, including computing and telecommunications devices. The cosmetic inspection system includes an image capture unit for capturing the images of the electronic devices, and a user interface for processing the captured images and providing relevant information to the user of the system. Images of the external components such as external casing materials or touch screens of electronic devices are captured and the cosmetic inspection system uses baseline images to make determinations to identify defective components of the electronic devices. Based on these determinations, the system may conclude which, if any, replacement components of the devices are needed to restore the electronic device. In one embodiment, a user of the system may then be provided with information through a user interface about defective components and options for ordering replacement components.

Abstract: A system and method for flashing an electronic device. An electronic device is received for remote flashing. The electronic device is in direct communication with a remote device. The identifying information is received for the electronic device. User instructions associated with the electronic device are displayed for flashing the electronic device. The electronic device is flashed in response to the identifying information.

Abstract: A system and method for testing a power supply. A selection of one or more power supplies to test is received. A tester is automatically configured to test the one or more power supplies utilizing test parameters associated with the selection. A power-end of each of the one or more power supplies is received in power ports of the tester. An adapter-end of each of the one or more power supplies is received in adapter ports of the tester. The one or more power supplies are automatically tested utilizing test parameters. Performance characteristics of the loop one or more power supplies are measured during testing. Indications are given whether each of the one or more power supplies past the testing.

Abstract: A system and method for processing electronic devices to determine removal of customer personal information (CPI). An electronic device is connected to a test device. A number of electronic devices including the electronic device are received for determining that the CPI is removed from a number of sources. The number of electronic devices include a number of makes and models of electronic devices. A determination of whether CPI is included on the electronic device is made. An identification of the electronic device is recorded in response to determining that CPI is included on the electronic device. The CPI is cleared form the electronic device in response to determining that the CPI is included on the electronic device. The identification of the electronic devices and metadata is reported in response to determining the CPI was included on the electronic device.

Abstract: A system and method for testing multiple residential gateways. One of the multiple residential gateways is engaged in a testing platform of a test fixture. The testing platform includes an adapter for interfacing the set-top box with the test fixture. The multiple residential gateways are automatically tested in parallel. Test results for each of the multiple residential gateways are measured. The test results for each of the multiple residential gateways are displayed to a user.

Abstract: A test fixture for testing set-top boxes. The test fixture includes a controller operable to control parallel testing of set-top boxes. The test fixture further includes computing devices in communication with the controller operable to perform testing of each of the set-top boxes in response to commands from the controller. The test fixture further includes testing platforms in communication with the computing devices operable to receive each of the set-top boxes for testing. Each of the testing platforms includes an adapter module for electrically interfacing each of the set-top boxes with the test fixture. The test fixture further includes a user interface in communication with the controller for displaying the test results and receiving input from a user.

Abstract: A system for testing radio frequency (RF) characteristics of a wireless device includes a test fixture. The test fixture includes a base plate that receives a wireless device, and a back plate that receives an RF antenna and positions the RF antenna relative to the wireless device. Additionally, the system includes test equipment that in operation performs RF testing on the wireless device using the RF antenna to determine RF characteristics of the wireless device.

Abstract: A system and method for testing multiple set-top boxes. One of the multiple set-top boxes is engaged in a testing platform of the test fixture. The testing platform includes an adapter for interfacing the set-top box with the test fixture. The multiple set-top boxes are automatically tested in parallel. Test results for each of the multiple set-top boxes are measured. The test results for each of the multiple set-top boxes are displayed to a user.

Abstract: A system, device, and method for inspecting the cosmetic and operational features of electronic devices, including computing and telecommunications devices. The cosmetic inspection system includes an image capture unit for capturing the images of the electronic devices, and a user interface for processing the captured images and providing relevant information to the user of the system. Images of the external components such as external casing materials or touch screens of electronic devices are captured and the cosmetic inspection system uses baseline images to make determinations to identify defective components of the electronic devices. Based on these determinations, the system may conclude which, if any, replacement components of the devices are needed to restore the electronic device. In one embodiment, a user of the system may then be provided with information through a user interface about defective components and options for ordering replacement components.

Abstract: A shipping system and method for managing shipping of electronic devices with customer personal information. One or more electronic devices are scanned prior to shipping to a destination. A determination is made whether the one or more electronic devices include customer personal information in response to the scanning. An identification and metadata of the one or more electronic devices are recorded in response to determining the customer personal information is included on the one or more electronic devices. The one or more electronic devices are prevented from shipping by stopping generation of a shipping label for the one or more electronic devices.