Abstract: A customer service station is provided where an employee looks in the same direction for both walk-up customers and drive-up customers, so that the employee can make visual contact with each type of customer. The customer service station includes a counter behind which an area for employees is located. A drive-up window is located in front of the counter, and an area for walk-in customers is located between the counter and the drive-up window. A drive-up area is located in front of the counter and on a side of the drive-up window opposite from the walk-in area. Therefore, an employee who is standing behind the counter can look beyond customers in the walk-in area to view customers in the drive-up area also.