Patents Assigned to Good Egg Media LLC
  • Patent number: 9386407
    Abstract: System and methods for communicating with a contact center are disclosed. A method includes: receiving a first message from a user equipment (UE), wherein the first message is received via a first communications protocol; transmitting a second message to a computing device of a contact center, wherein the second message is transmitted via a second communications protocol and optionally includes location information for the UE; and receiving a reply message from the computing device of the contact center.
    Type: Grant
    Filed: December 24, 2013
    Date of Patent: July 5, 2016
    Assignee: Good Egg Media LLC
    Inventor: Jay I. Malin
  • Publication number: 20140179260
    Abstract: System and methods for communicating with a contact center are disclosed. A method includes: receiving a first message from a user equipment (UE), wherein the first message is received via a first communications protocol; transmitting a second message to a computing device of a contact center, wherein the second message is transmitted via a second communications protocol and optionally includes location information for the UE; and receiving a reply message from the computing device of the contact center.
    Type: Application
    Filed: December 24, 2013
    Publication date: June 26, 2014
    Applicant: Good Egg Media LLC
    Inventor: Jay I. Malin
  • Publication number: 20140177811
    Abstract: System and methods for communicating with a contact center are disclosed. A method includes: receiving a first message from a user equipment (UE), wherein the first message is received via a first communications protocol; transmitting a second message to a computing device of a contact center, wherein the second message is transmitted via a second communications protocol and optionally includes location information for the UE; and receiving a reply message from the computing device of the contact center.
    Type: Application
    Filed: December 24, 2013
    Publication date: June 26, 2014
    Applicant: Good Egg Media LLC
    Inventor: Jay I. Malin