Abstract: A communication method between one or more users (20 and 40) associated to respective workstations and one or more remote services (26) located in different geographic places connected by a communication network (21), capable of establishing a direct connection between a remote service agent (31) and an interface agent (28 and 43) in real time, creating a common immersive virtual environment to the users where said services are available and where said users (20 and 40) can cooperate in real time—According to this method, an user (20) comes into contact with a physic interface device (21), for example a haptic interface capable of transmitting to the user feedback signals making a virtual environment in which the user has the sensation to be immersed, connected to an interface agent (28) adapted to connect said physic interface device (21) with a connection network (27).