Patents Assigned to Shoretel, INC
  • Patent number: 9585185
    Abstract: A non-transitory computer-readable medium can include instructions for performing a method that includes, in response to an activation user input at a mobile device associated with a teleconference event, automatically joining the mobile device to the teleconference event. The mobile device can join the teleconference event by retrieving stored call-in details for the teleconference event, and sending, from the mobile device to a remote proxy, the call-in details for the teleconference event. The method can also include connecting the mobile device to the teleconference event via a call path that is established in response to the sending.
    Type: Grant
    Filed: June 17, 2014
    Date of Patent: February 28, 2017
    Assignee: Shoretel, Inc.
    Inventors: Bhawani Sapkota, Timothy S. Olson
  • Patent number: 9571361
    Abstract: A supervisor entity comprises an entity status module for maintaining status of its subordinate entities and updating the supervisor entity with status updates for itself and the subordinate entities. The entity status module comprises an entity status controller for receiving a status message from a first subordinate entity, a subordinate determination module for determining a second subordinate entity that is subordinate to the first subordinate entity, a status update module for updating the status of the second subordinate entity based on the received status message from the first subordinate entity, a status reporting module for reporting the updated status of the second subordinate entity to a supervisor entity and a status storage for storing the status of the second subordinate entity.
    Type: Grant
    Filed: October 29, 2013
    Date of Patent: February 14, 2017
    Assignee: Shoretel, Inc.
    Inventor: Kenneth A. Robesky
  • Publication number: 20170026310
    Abstract: A method for determining a capacity of a virtual machine in a VoIP system includes determining a resource configuration of the virtual machine including a number of CPU cores, a CPU clock rate, or a memory size. The virtual machine may be configured as a trunk, conference bridge, phone switch, session border controller, router, or another device in the VoIP system. The method also includes sending the resource configuration from the virtual machine to a VoIP system configuration application. The VoIP system configuration application may be an application running on the virtual machine or an application running on a server separate from the virtual machine. At the VoIP system configuration application, a capacity of the virtual machine is determined based on the resource configuration. The capacity may determine a number and type of telephony features supported by the telephony device in the VoIP system.
    Type: Application
    Filed: September 30, 2016
    Publication date: January 26, 2017
    Applicant: ShoreTel, Inc.
    Inventors: Dohoon Kim, Howard Yin
  • Patent number: 9544341
    Abstract: A conference call solution with one or more conference server, one or more conference bridge and one or more media mixer. A conference server is chosen as the conference bridge for the conference call using various optimization techniques. A media mixer for the conference call may also be chosen using various optimization techniques. The media mixer mixes media data from one or more conference bridge. If a conference bridge or the media mixer fails, the system recovers from the failure with minimal interruption to the users.
    Type: Grant
    Filed: September 16, 2015
    Date of Patent: January 10, 2017
    Assignee: Shoretel, Inc.
    Inventors: Pramod Madabhushi, Prasannakumar Mallappa, Puneet Saran Sarna
  • Patent number: 9497235
    Abstract: A method for determining a capacity of a virtual machine configured as a telephony device in a VoIP system includes determining a resource configuration of the virtual machine including a number of CPU cores, a CPU clock rate, or a memory size. The virtual machine may be configured as a trunk, conference bridge, phone switch, session border controller, router, or another device in the VoIP system. The method also includes sending the resource configuration from the virtual machine to a VoIP system configuration application. The VoIP system configuration application may be an application running on the virtual machine or an application running on a server separate from the virtual machine. At the VoIP system configuration application, a capacity of the virtual machine is determined based on the resource configuration. The capacity determines a number and type of telephony features supported by the telephony device in the VoIP system.
    Type: Grant
    Filed: May 30, 2014
    Date of Patent: November 15, 2016
    Assignee: ShoreTel, Inc.
    Inventors: Dohoon Kim, Howard Yin
  • Patent number: 9467361
    Abstract: A system to monitor bandwidth can include memory to store session data describing each communication session for at least a portion of a communication system. A bandwidth calculator can access the session data and provide a measure of bandwidth utilization computed based on the accessed session data.
    Type: Grant
    Filed: December 20, 2011
    Date of Patent: October 11, 2016
    Assignee: Shoretel, Inc.
    Inventors: Amy S. Pendleton, Pramod Madabhushi
  • Patent number: 9467568
    Abstract: A conference call system with a plurality of endpoints, a switch and a media mixer is disclosed. One or more entities in the conference call system comprise part or whole of a feature module. The feature module executes various telephony features like adjusting the volume of a selected participant in a conference call, initiating a sidebar with a participant wherein other participants cannot hear the conversation of the participants in the sidebar, putting a selected call participant on hold from an endpoint other than the selected participant's endpoint, disconnecting a selected participant from an endpoint other than the selected participant's endpoint and transferring a call with two or more participants to a new participant's endpoint.
    Type: Grant
    Filed: July 17, 2014
    Date of Patent: October 11, 2016
    Assignee: ShoreTel, Inc.
    Inventors: Chakradhar Kondapalli, Pramod Madabhushi
  • Patent number: 9455946
    Abstract: A unified communication server or Client Application Server (CAS) comprises a client communication module, a status determination module, an operation determination module, an object manager, and a permissions module. The CAS enables communication between a client device and a plurality of communication services. The CAS receives requests for services from the client devices. The CAS interacts with a plurality of service providers offering different functionality and responds to requests or provides listings of available services in a unified manner despite the service offerings and service providers being disparate. The present invention also includes a number of methods including a method for operating a unified communication server, a method for generating a list of possible operations, a method for determining the status of a user and a method for determining permissions of a user.
    Type: Grant
    Filed: July 15, 2011
    Date of Patent: September 27, 2016
    Assignee: Shoretel, Inc.
    Inventors: Michael S. W. Tovino, Glen K. Okita, Lois Okino, AshvinKumar H. Patel, Iouri Achmanov, Meigy Tsai
  • Patent number: 9444852
    Abstract: A system for bandwidth management and codec negotiation, according to one embodiment of the present invention comprises: a configuration storage module having supported codecs storage, codec lists and preferred site settings storage, and a call manager having an extension module, a trunk module, a location service engine, a codec manager, a bandwidth manager, and a media manager. The codec manager and the bandwidth manager used for negotiating a codec for a call between two endpoints. The present invention also includes a number of methods including a method for negotiating a codec for a call, a method for managing bandwidth for a call, a method for adding a description of a new codec supported by an endpoint, a method for adding an identifier of a supported codec to a codec list and a method for editing code site codec settings.
    Type: Grant
    Filed: October 29, 2013
    Date of Patent: September 13, 2016
    Assignee: Shoretel, Inc.
    Inventors: Pramod Madabhushi, Jason Harper, Kent Fritz
  • Patent number: 9397881
    Abstract: A failover system includes a plurality of configuration controllers and a plurality of switches. The switches include a site proxy, a failover module and a routing table. A first site proxy of a first switch is designated as the active proxy and controls failover in the event a switch fails or otherwise becomes unavailable. A second site proxy of a second switch is designated as the backup proxy and controls failover in the event the first switch fails or otherwise becomes unavailable. In the event a switch fails or otherwise becomes available, the active proxy interacts with the configuration controller and reassigns the extensions associated with the failed switch to a different switch of the plurality of switches. If a configuration controller fails or otherwise becomes unavailable, another configuration controller becomes active and establishes communication with the plurality of switches to maintain the operational status of the IP telephony system.
    Type: Grant
    Filed: March 12, 2012
    Date of Patent: July 19, 2016
    Assignee: Shoretel, Inc.
    Inventor: Kent A. Fritz
  • Patent number: 9397861
    Abstract: A system for unified communication, according to one embodiment of the present invention, comprises a CAS communicatively coupled to a client. The CAS comprises a server communicatively coupled to a CAS application and a number of service providers. The server receives from the client a CAS message encoded in a CAS format and including a request for a unified communication service. The server communicates with the CAS application to determine a service type for the request. The server sends the request to one of the number of service providers. The server sends a reply message to the client.
    Type: Grant
    Filed: January 5, 2011
    Date of Patent: July 19, 2016
    Assignee: Shoretel, Inc.
    Inventors: Michael S. W. Tovino, Glen K. Okita, Lois Okino, AshvinKumar H. Patel, Iouri Achmanov, Meigy Tsai
  • Patent number: 9344555
    Abstract: A system for providing enhanced history information across multiple clients comprises a call application server having a history system, a telephony system and a history cache. The call application server advantageously maintains a history records for each user of the system. The enhanced history system is particularly advantageous because regardless of the endpoint (e.g., phone, thin client, personal call manager or standalone IP phone) with which the user is interacting, the history information specifically for that user is delivered by the call application server to that endpoint. Furthermore, the call application server allows the user to access history information using end points which heretofore were unable to provide history functionality. Finally, the call application server makes the history records universal across all endpoints with which the user interacts, in contrast to prior art, which had limited call history information specific to a particular endpoint.
    Type: Grant
    Filed: October 30, 2014
    Date of Patent: May 17, 2016
    Assignee: ShoreTel, Inc.
    Inventors: Glen K. Okita, Meigy Tsai, Iouri Achmanov, Michael S. W. Tovino, AshvinKumar H. Patel
  • Patent number: 9325599
    Abstract: A method for providing a status to a plurality of devices in a distributed VoIP system includes circulating a first status data packet between each device in the first group of devices and circulating a second status data packet between each device in the second group of devices. One device in the first group of devices participates in circulating both the first status data packet and the second status data packet, while the other devices in the first group of devices circulate only the first status data packet. One device in the second group of devices participates in circulating both the first status data packet and the second status data packet, while the other devices in the second group of devices circulate only the second status data packet.
    Type: Grant
    Filed: June 24, 2013
    Date of Patent: April 26, 2016
    Assignee: ShoreTel, Inc.
    Inventors: Nam Do, Vu Hwang
  • Patent number: 9319520
    Abstract: A method for providing file-based media on hold (MOH) services in a Voice over Internet Protocol (VoIP) system includes selecting an MOH file and streaming digital content of the MOH file to a communication device while a call is on hold. If the call is removed from hold and placed back on hold a second time, the digital content of the MOH file is streamed to the communication device while the call is on hold the second time. The digital content is streamed from substantially a beginning of the MOH file to a first stopping point while the call is on hold the first time, and from substantially the first stopping point to a second stopping point while the call is on hold the second time.
    Type: Grant
    Filed: February 20, 2013
    Date of Patent: April 19, 2016
    Assignee: ShoreTel, Inc.
    Inventors: Chakradhar Kondapalli, Jason Miller, Glenn Hessler, Thomas E. Miller
  • Patent number: 9313146
    Abstract: A system for using one or more via sites to manage network bandwidth, according to one embodiment of the present invention comprises a first call manager at a source site receiving an offer message to connect a call. The offer message includes an endpoint media settings list. The first call manager determines a first filtered media preferences list based on a source media settings list and the endpoint media settings list. The first call manager and transmits an invite message to a second call manager at a first via site. The invite message includes the first filtered media preferences list. The first call manager receives from the second call manager a call settings list that includes a description of the call settings negotiated between the source site, the first via site and a destination site.
    Type: Grant
    Filed: January 22, 2014
    Date of Patent: April 12, 2016
    Assignee: ShoreTel, Inc.
    Inventors: Jason Harper, Pramod Madabhushi, Pascal Crausaz, Kent Fritz, Thomas E. Miller
  • Patent number: 9300699
    Abstract: A method and system for providing call forwarding in an IP telephone network is disclosed. First, when a telephone number for a first telephone from a second telephone is dialed, the call is routing to a call manager. Call setup procedures with a BRG responsible for the first telephone are then initiated. The BRG then checks stored call forwarding profiles to determine whether there is an active call forwarding profile for the first telephone. The call is connected to the first telephone if an active call forwarding profile is not found. However, if an active call forwarding profile is found, the call forwarding information is sent to the call manager. The call is routed to at least a third telephone based on the call forwarding information.
    Type: Grant
    Filed: January 15, 2014
    Date of Patent: March 29, 2016
    Assignee: Shoretel, Inc.
    Inventors: Fen-Chung Kung, Jesse Eugene Russell, Anish Sankalia, Hopeton S. Walker, Spencer C. Wang
  • Patent number: 9258195
    Abstract: A graphical user interface (GUI) for visualization of a logical topology of a system can include a plurality of node user interface elements to represent respective components in the system. The GUI can include a plurality of link user interface elements, each connected between an associated pair of the node user interface elements to represent a logical connection between a given component and at least one other component in the system. In response to a user input for a selected node user interface element, at least a portion of the plurality of link user interface elements can be modified to represent the logical connectivity and associated status such as from a perspective of the component represented by the selected node user interface element.
    Type: Grant
    Filed: August 8, 2012
    Date of Patent: February 9, 2016
    Assignee: Shoretel, Inc.
    Inventors: Amy S. Pendleton, Pramod Madabhushi, H. Edward Hassinger
  • Patent number: 9225376
    Abstract: A non-transitory computer-readable medium can include instructions for performing a method that includes docking a mobile device with a docking station using at least one physical connection and at least one wireless connection to provide communication between the mobile device and the docking station. One of the physical or wireless connections can be selected for providing a signaling channel for communication of signaling data between the mobile device and the docking station. Independently of the signaling channel, one of the physical or wireless connections can be selected for providing a media channel for communication of media data between the mobile device and the docking station.
    Type: Grant
    Filed: March 14, 2013
    Date of Patent: December 29, 2015
    Assignee: Shoretel, Inc.
    Inventor: Timothy S. Olson
  • Patent number: 9215683
    Abstract: A method can include detecting at a mobile device controller a communication from a sender to a recipient. One of the sender or the recipient is a mobile device that is registered to operate with a first identity in a mobile network of a service provider and is registered to operate with a second identity in a private network. The method can include determining which identity of the mobile device to employ in response to detecting the communication based on information associated with the communication. The communication can be directed to the recipient using the determined identity.
    Type: Grant
    Filed: February 7, 2014
    Date of Patent: December 15, 2015
    Assignee: ShoreTel, Inc.
    Inventor: Dale C. Tonogai
  • Publication number: 20150350080
    Abstract: A method for determining a capacity of a virtual machine configured as a telephony device in a VoIP system includes determining a resource configuration of the virtual machine including a number of CPU cores, a CPU clock rate, or a memory size. The virtual machine may be configured as a trunk, conference bridge, phone switch, session border controller, router, or another device in the VoIP system. The method also includes sending the resource configuration from the virtual machine to a VoIP system configuration application. The VoIP system configuration application may be an application running on the virtual machine or an application running on a server separate from the virtual machine. At the VoIP system configuration application, a capacity of the virtual machine is determined based on the resource configuration. The capacity determines a number and type of telephony features supported by the telephony device in the VoIP system.
    Type: Application
    Filed: May 30, 2014
    Publication date: December 3, 2015
    Applicant: ShoreTel, Inc.
    Inventors: Dohoon Kim, Howard Yin