Patents Assigned to West Corporation
  • Patent number: 11000801
    Abstract: A carbon dioxide (CO2) separation membrane plant abnormality detection system includes: an entrance unit through which gas containing CO2 enters a plant including a CO2 separation membrane module; a separation membrane module; a permeation unit configured to discharge the gas with the relatively high CO2 concentration, which is discharged from the separation membrane module, to the outside of the plant; a residue unit configured to discharge the gas with the relatively low CO2 concentration, which is discharged from the separation membrane module, to the outside of the plant; a measurer configured to measure information; and a controller configured to determine the presence of an abnormality, wherein the controller determines whether the plant is in an abnormal situation.
    Type: Grant
    Filed: January 5, 2018
    Date of Patent: May 11, 2021
    Assignees: KOREA ELECTRIC POWER CORPORATION, ARSTROMA CO., LTD., KOREA EAST-WEST POWER CO., LTD., KOREA SOUTH-EAST POWER CO., LTD., KOREA WESTERN POWER CO., LTD.
    Inventors: Dong Sub Kim, Jung Bin Lee, Joong Won Lee, Ky Yeong Shin, Gwan Shig Kim
  • Patent number: 10931820
    Abstract: A method and apparatus of processing multiple user call records via an IVR call processing application is disclosed. One example method may include receiving a call from a user device, obtaining first user information from a user account stored in a user databank. The first information may be associated with a first call record established during a first previously received call from the user device. The method may also include establishing a first confidence level based on the first user information and obtaining second user information from the user account stored in the user databank. The second user information may be associated with a second call record established during a second previously received call from the user device. The method may also include establishing a second confidence level based on the second user information and transmitting an offer to the user device based on the first confidence level and second confidence level.
    Type: Grant
    Filed: June 4, 2019
    Date of Patent: February 23, 2021
    Assignee: West Corporation
    Inventor: Brian W. Cooper
  • Patent number: 10901757
    Abstract: A computing system, method and non-transitory computer readable memory are provided, to assist an agent during a client interaction between the agent and a client over a communications channel. An agent station may generate a graphic user interface (GUI) of the client interaction during the client interaction, the GUI displaying a current identified keyword and one or more interaction phases, each interaction phase having a respective current phase score for the client interaction. A keyword and associated keyword information from the client interaction may be received, including phase and corresponding phase score information, and the GUI updated with the currently identified keyword and newly received phase information accounting for the received corresponding phase score information.
    Type: Grant
    Filed: August 29, 2018
    Date of Patent: January 26, 2021
    Assignee: WEST CORPORATION
    Inventors: Daniel A. Coyer, Ryan L. Techlin, Jeremy T. Tellock, Dennis C. White, Shelley A. Wildenberg
  • Patent number: 10891323
    Abstract: Electronic documents may be large and have numerous pages, sections and areas of information that are useful to some individuals and not others. It is common for large documents to include some information that is intended for only certain recipients and other information that is intended for other recipients. One example may provide receiving a document that has a number of pages, identifying an extraction attribute, querying the document for the extraction attribute, applying a coordinate to information associated with the extraction attribute, extracting information based on the extraction attribute and a predefined area associated with the at least one coordinate, and creating a new document including the information extracted.
    Type: Grant
    Filed: February 10, 2015
    Date of Patent: January 12, 2021
    Assignee: West Corporation
    Inventors: Gretel Baumgartner, Nathaniel Brogan, Nickolas Heckman, Joshua M. Heizman, Benjamin P. Hencke, Sean Michael Kelly, Ronald Park, Howard A. Wood
  • Patent number: 10887462
    Abstract: A computing system, method and non-transitory computer readable memory are provided, to assist an agent during a client interaction between the agent and a client over a communications channel. An agent station may generate a graphic user interface (GUI) of the client interaction during the client interaction, the GUI displaying a current identified keyword and one or more interaction phases, each interaction phase having a respective current phase score for the client interaction. A keyword and associated keyword information from the client interaction may be received, including phase and corresponding phase score information, and the GUI updated with the currently identified keyword and newly received phase information accounting for the received corresponding phase score information. A situation report may be generated for a designated party, the situation report including an agent identification, and client interaction information including comments entered by the agent relating to the client interaction.
    Type: Grant
    Filed: April 9, 2019
    Date of Patent: January 5, 2021
    Assignee: West Corporation
    Inventors: Daniel A. Coyer, Ryan L. Techlin, Jeremy T. Tellock, Dennis C. White, Shelley A. Wildenberg
  • Patent number: 10869178
    Abstract: An emergency location server may receive push location messages from a handset as the handset initiates a call to a public safety answering point (PSAP). The PSAP may request the location information from the location server by identifying the MSISDN of the handset. If the push message does not contain an MSISDN, the location server may send a message, e.g. SRI-SM message, to the home network of the handset to retrieve the MSISDN and associate the MSISDN with the location information in the push location message. This enables the location server to provide location responses to the PSAP even when the handset is unaware of its MSISDN.
    Type: Grant
    Filed: April 17, 2019
    Date of Patent: December 15, 2020
    Assignee: West Corporation
    Inventor: John L. Snapp
  • Patent number: 10862811
    Abstract: One example method of operation may include one or more of receiving one or more messages from one or more clients, transmitting receipt notice messages acknowledging the one or more messages were received, assigning the one or more messages to a first thread of a various threads in a thread pool, and determining whether the messages are processed in a threshold amount of time assigned to the first thread.
    Type: Grant
    Filed: June 8, 2018
    Date of Patent: December 8, 2020
    Assignee: West Corporation
    Inventors: Karthika Balachandran, Kerry McMurtry, Jason Randall Nash, Subhash Parthibhan
  • Patent number: 10827000
    Abstract: Certain aspects of the present disclosure relate to user access to an application service that references user account information and previous user action information. One example method may include receiving, via a receiver device, user input information to access an application, the user input information including at least one action request and authorizing the user to access the application. The method may also include storing the user input information as part of a contextual history information record in a database memory, generating a response message to the selected at least one action request based on the contextual history information, and forwarding the response message to the user via a transmitter device.
    Type: Grant
    Filed: October 30, 2018
    Date of Patent: November 3, 2020
    Assignee: West Corporation
    Inventors: Michael T Mateer, James K Boutcher, Jesse Andersen
  • Patent number: 10805471
    Abstract: Providing disparate conference system connection, comprising: assigning by a first party conference system a first party passcode, assigning by the first party conference system a third party identifier to a third party conference system, authenticating by the first party conference system utilizing the third party identifier and the first party passcode the third party conference system and converging by the first party conference system a conference communication linkage of the first party conference system with the authenticated third party conference system.
    Type: Grant
    Filed: November 2, 2016
    Date of Patent: October 13, 2020
    Assignee: West Corporation
    Inventors: Doug Utley, William F. Krasso
  • Publication number: 20200322481
    Abstract: Terminal information of a mobile terminal via the Internet is transmitted, and an outgoing reservation is made. Along with this, terminal information of a mobile terminal is transmitted from a telephone network to a telephone exchange apparatus of a company. The telephone exchange apparatus checks the terminal information of a call originator mobile terminal for which an outgoing call is reserved via the Internet against call originating terminal information arrived via the telephone network, and when the call originator terminal information arrived via the telephone network can be authenticated, the reserved call destination terminal is called with the company exchange apparatus as a call originator. When a user calls a customer from his/her mobile terminal phone, a telephone number of the personal mobile terminal is not displayed on a call destination terminal. Further, no troublesome operation for callback is required, and the communication cost charged to a company is reduced.
    Type: Application
    Filed: October 4, 2017
    Publication date: October 8, 2020
    Applicants: NEC Platforms, Ltd., NIPPON TELEGRAPH AND TELEPHONE EAST CORPORATION, NIPPON TELEGRAPH AND TELEPHONE WEST CORPORATION
    Inventors: Hideo MAKI, Takashi ANDO, Yasuaki KANEDA
  • Patent number: 10785613
    Abstract: Providing SMS check in and check out, comprising receiving an SMS mobile originated entrance communication from at least one user, authenticating the SMS mobile originated entrance communication, determining at least one location of the authenticated SMS mobile originated entrance communication and authorizing the at least one user to enter the at least one location.
    Type: Grant
    Filed: June 11, 2019
    Date of Patent: September 22, 2020
    Assignee: West Corporation
    Inventors: Joseph E. Zarick, Darren S. Thraen
  • Patent number: 10769368
    Abstract: A method comprises, receiving a text of an SMS message, parsing a description, date, time and location of appointment from the SMS message, sending the description, date, time and location of appointment to a URL shortener and redirector and appending the shortened and redirected URL to the SMS message.
    Type: Grant
    Filed: June 29, 2017
    Date of Patent: September 8, 2020
    Assignee: WEST CORPORATION
    Inventors: Kellan Stec, Rhonda Gibler
  • Patent number: 10742817
    Abstract: One example method of operation may include receiving a conference request from a moderator device, retrieving user profiles, included in the conference request, stored in a database, transmitting a conference access code to the user devices associated with the user profiles, retrieving and applying a moderator conference call agenda to a conference call at a conference call maturity time, and enacting one or more restrictions during the conference call based on the moderator conference call agenda.
    Type: Grant
    Filed: September 5, 2018
    Date of Patent: August 11, 2020
    Assignee: West Corporation
    Inventors: Karen Sue White, Santhosh Shetty
  • Patent number: 10735495
    Abstract: The invention provides systems and methods for automatically delivering a file from an originating computer system including a processor and memory to a destination computer system including a processor and memory. The method includes creating at least one master file delivery application and at least two file delivery agents running on the at least one originating computer system. A first file delivery agent of the at least two file delivery agents is controlled by a first master file delivery application of the at least one master file delivery application. A second file delivery agent of the at least two file delivery agents is run either by a second master file application. The method also includes dynamically balancing loads by the one master file delivery application, between the first file delivery agent controlled by the first master file delivery application and the second file delivery agent.
    Type: Grant
    Filed: June 5, 2018
    Date of Patent: August 4, 2020
    Assignee: West Corporation
    Inventors: James V. Frisbie, David W. Archbold
  • Patent number: 10735588
    Abstract: Processing customer communications may include receiving a communication from a customer device via a first communication medium, retrieving a customer record associated with the customer device, determining the customer record has a pending status associated with a logged customer device action, transmitting an optional display link to the customer device via a second communication medium different from the first communication medium, receiving a selection from the customer device associated with the optional display link, identifying a third party candidate for processing the customer device action based on the at least one selection, transmitting a request to process the customer device action to the third party candidate, and transmitting a notification to the customer device responsive to receiving confirmation of the request from the third party candidate.
    Type: Grant
    Filed: March 19, 2019
    Date of Patent: August 4, 2020
    Assignee: West Corporation
    Inventors: Gerald M. McCobb, David Stirk
  • Patent number: 10726709
    Abstract: A system and method for reporting the existence of sensors belonging to multiple organizations that are proximally located to a requested location. The report includes a first list of sensors that are unauthorized and discoverable and a second list of sensors that are authorized.
    Type: Grant
    Filed: April 3, 2018
    Date of Patent: July 28, 2020
    Assignee: West Corporation
    Inventors: Kevin Coyne, William J. Eich, John R. Martyn, Shiby Sugunan Parayil
  • Patent number: 10721546
    Abstract: An incoming call controlling device (2) includes a connection determining unit (3) configured to determine, when an incoming call to a first phone number is received, whether a mobile phone terminal (6) is connected as an extension phone to the incoming call controlling device (2); an incoming call controlling unit (4) configured to transfer the incoming call to a second phone number when it has been determined that the mobile phone terminal (6) is not connected to the incoming call controlling device (2); and a caller information transmitting unit (5) configured to transmit, to a server (7), identification information and caller information of the incoming call when a transfer by the incoming call controlling unit (4) is performed. The server (7) is configured to notify a phone terminal of the caller information by using a network different from a circuit used for the transfer.
    Type: Grant
    Filed: January 11, 2019
    Date of Patent: July 21, 2020
    Assignees: NEC Platforms, Ltd., NIPPON TELEGRAPH AND TELEPHONE EAST CORPORATION, NIPPON TELEGRAPH AND TELEPHONE WEST CORPORATION
    Inventors: Fumitaka Takatsuka, Kaori Utsunomiya, Shigeki Shimizu, Ryotaro Hachiya, Kyoko Kanafuka, Akira Morimoto
  • Patent number: 10721221
    Abstract: A system and method for securely bridging mobile-originated Media Resource Control Protocol (MRCP) transactions with at least one Media Resource Server. A mobile device initiates TCP/IP requests to a MRCP Gateway Server over at least one of the wireless and mobile broadband capabilities of the mobile device. The MRCP Gateway Server includes TCP/IP-based ingress, and the MRCP Gateway Server is arranged in front of the at least one Media Resource Server. The Media Resource Server supports MRCP communication. A secure channel may be established between the mobile device and MRCP Gateway Server, and the mobile device may pass authorization credentials, media resource requirements, and additional user-defined data to the MRCP Gateway Server over the secure channel.
    Type: Grant
    Filed: May 28, 2019
    Date of Patent: July 21, 2020
    Assignee: West Corporation
    Inventor: Chad Daniel Fox
  • Patent number: 10708434
    Abstract: Processing customer communications may include receiving a communication from a customer device via a messaging application. One example method of operation may include transmitting a message from a conference call server to a user device, receiving a response message from the user device, extracting the response message data, processing the response message data and identifying one or more conference call preferences, and transmitting a notification to the user device when a conference call date occurs.
    Type: Grant
    Filed: October 31, 2017
    Date of Patent: July 7, 2020
    Assignee: West Corporation
    Inventors: David Scheet, Craig A. Webster
  • Patent number: 10708315
    Abstract: Processing conference call communications may include receiving a request from a customer device to access the conference. One example method of operation may include receiving a conference call access request message from a user device, identifying an identifier included in the access request message associated with the user device, comparing content of the identifier to known identifier information, determining whether to authorize the access request, and responsive to authorizing the access request, transmitting a prompt to the user device to access the conference call.
    Type: Grant
    Filed: April 27, 2018
    Date of Patent: July 7, 2020
    Assignee: West Corporation
    Inventors: Gautham Pallapa, Santhosh Shetty, Karen Sue White, Mohammed Qurashi