Patents Examined by Amal S Zenati
  • Patent number: 10972607
    Abstract: A system and method for supporting a service representative during a call with a user is disclosed. The system and method include using an intelligent voice assistant to monitor the call between the user and representative. The intelligent voice assistant may provide suggested actions when detecting a request from the user or service representative. The intelligent voice assistant can provide transcripts, call logs and/or call summary information to the service representative or user. The intelligent voice assistant can monitor a user's environment and speech to determine a stress level and/or user sentiment.
    Type: Grant
    Filed: May 7, 2019
    Date of Patent: April 6, 2021
    Assignee: United Services Automobile Association (USAA)
    Inventors: Richard Daniel Graham, Ruthie D. Lyle
  • Patent number: 10965816
    Abstract: In a method for testing an audio communication system of an aircraft, it is detected whether a jack plug of a headset is plugged into a jack of the audio communication system. Subject to the condition that no jack plug is detected, an electrical connection is made between an audio output of the jack and a microphone input of the jack by means of a test bridge circuit provided for at the jack. Furthermore, a test input signal is applied to an audio input connected to the audio output of the jack, and a test output signal is tapped off at a microphone output connected to the microphone input of the jack. The test output signal is used to ascertain a functional state of the audio communication system. Furthermore, an aircraft having an audio communication system is described.
    Type: Grant
    Filed: May 21, 2019
    Date of Patent: March 30, 2021
    Assignee: AIRBUS OPERATIONS GMBH
    Inventors: Matthias Heinisch, Hans-Achim Bauer
  • Patent number: 10965627
    Abstract: An automated contact center agent mobile device client infrastructure testing system comprising a mobile device command repository is disclosed. The system also has a mobile device control module that retrieves mobile device commands from the repository, receives instructions, data, and parameters for contact center device testing, runs predesignated contact center device test suites on at least one mobile device, receives contact center device test suite result data from mobile devices, and forwards the contact center device test suite result data received from mobile devices to a contact center device test manager system.
    Type: Grant
    Filed: November 5, 2019
    Date of Patent: March 30, 2021
    Assignee: CYARA SOLUTIONS PTY LTD
    Inventor: Geoff Willshire
  • Patent number: 10949891
    Abstract: A method for determining a ranking of digital video files to be sent to a respective buyer of a product previously associated with such digital video files. Using a ranking based on sales of such products after communication of a particular video file relating thereto, along with the location of the buyer and if known, the personal traits of an identified buyer, the system determines one or a plurality of video files relating to respective products to communicate to the buyer over a network which will more likely result in sale.
    Type: Grant
    Filed: August 29, 2019
    Date of Patent: March 16, 2021
    Inventors: Allon Caidar, David Caidar
  • Patent number: 10937002
    Abstract: A service for automatically connecting an individual's telephony device to a conference call when the conference call is about to begin is provided by a telephony system. The telephony system obtains information about a scheduled conference call directly from the individual's electronic calendar. When it is time for the conference call to begin, the telephony system dials into the conference call bridge and automatically provides the information needed to access the conference call. The telephony system then connects the individual's telephony device to the conference call.
    Type: Grant
    Filed: March 9, 2015
    Date of Patent: March 2, 2021
    Assignee: Vonage Business Inc.
    Inventors: Sanjay Srinivasan, Tanner Postert, Larry Low, Keith Croxford, Adam Baird
  • Patent number: 10931916
    Abstract: A videophone apparatus and a method for automatically adjusting a videophone visual indicator are provided. The videophone includes a camera unit with an imager. Data from the imager and imager data processed by an image signal processor may be converted into a value that can be compared to a scale correlating to a brightness condition of an area in which the imager is located, allowing the brightness condition to be determined. The visual indicators of the videophone can be set to illuminate based upon the determined brightness condition. Thus, the brightness condition of a room can be determined using components already found on the videophone, without the need for additional sensors, hardware or software that increase the cost and complexity of the videophone.
    Type: Grant
    Filed: April 24, 2019
    Date of Patent: February 23, 2021
    Inventors: Isaac Goodrich, Brent Giles, Jarret Gill, Steve Lassche, Brian Davies, Richard Shields, Jeremy Larsen
  • Patent number: 10922534
    Abstract: A processing system having at least one processor may establish a communication session between a first communication system of a first user and a second communication system of a second user, the communication session including first visual content, the first visual content including a first visual representation of the first user, and detecting a first action of the first visual representation in the first visual content in accordance with a first action detection model. The processing system may modify, in response to the detecting the first action, the first visual content in accordance with a first configuration setting of the first user for the communication session, which may include modifying the first action of the first visual representation of the first user in the first visual content. In addition, the processing system may transmit the first visual content that is modified to the second communication system of the second user.
    Type: Grant
    Filed: October 26, 2018
    Date of Patent: February 16, 2021
    Assignee: AT&T INTELLECTUAL PROPERTY I, L.P.
    Inventors: Eric Zavesky, Zhu Liu, Bernard S. Renger, Behzad Shahraray, Lee Begeja, Paul Triantafyllou
  • Patent number: 10917523
    Abstract: A base station capable of communicating with a user equipment (UE) includes a transceiver configured to transmit Channel State Information-Reference Signal (CSI-RS) according to a CSI-RS configuration comprising a number of antenna ports, and downlink signals containing the CSI-RS configuration and a precoding-matrix-construction configuration for precoding matrix indicator (PMI) reporting on physical downlink shared channels (PDSCH), the precoding-matrix-construction configuration comprising a first and second sampling factors, O1 and O2, and a first and second numbers, N1 and N2, receive, from the UE, uplink signals containing a precoding matrix indicator (PMI) derived using the CSI-RS according to the precoding-matrix-construction configuration, a controller configured to convert the PMI to one of predetermined precoding matrices.
    Type: Grant
    Filed: November 20, 2017
    Date of Patent: February 9, 2021
    Assignee: Samsung Electronics Co., Ltd.
    Inventors: Young-Han Nam, Yang Li, Eko Onggosanusi, Md. Saifur Rahman, Taeyoung Kim
  • Patent number: 10911716
    Abstract: Respectively customizable interactive audio/video content is provided to each of a plurality of computing devices during a networked communication session. At least some of the computing devices capture audio video content via a microphone and camera respectively operable with each of the at least some of the computing devices. Further, the at least one processor is configured to receive, from each of the at least some of the computing devices, the respective audio and video content. The at least one processor is configured to generate a composited interactive audio/video feed including at least one of the audio and video content received from each of the at least some computing devices during the networked communication session. Moreover, the at least one processor is configured to transmit to each of the plurality of computing devices during the networked communication session the composited interactive audio/video feed.
    Type: Grant
    Filed: July 10, 2019
    Date of Patent: February 2, 2021
    Assignee: TOUCHCAST LLC
    Inventor: Edo Segal
  • Patent number: 10911718
    Abstract: One embodiment of the present invention sets forth a technique for enhancing meeting participation by an interactive virtual assistant. The technique includes loading a resource for conducting the meeting over a teleconferencing system. The technique also includes configuring, based on the resource, virtual input/output (I/O) devices for integrating the interactive virtual assistant into the teleconferencing system during the meeting. In response to a command received over a first device in the virtual I/O devices, the technique further includes generating, by the interactive virtual assistant, output containing a response to the command over a second device in the virtual I/O devices.
    Type: Grant
    Filed: November 2, 2018
    Date of Patent: February 2, 2021
    Assignee: CISCO TECHNOLOGY, INC.
    Inventor: Kareem Aladdin Nassar
  • Patent number: 10904483
    Abstract: A videoconferencing endpoint can provides a caller with the ability to make unscheduled video calls to a callee without having knowledge of dialing information of a videoconferencing endpoint where the callee is currently located. The videoconferencing endpoint searches a location database using an identity of the callee provided by the caller, where the location database can store dialing information of a videoconferencing endpoint where the callee is known to be located. The videoconferencing endpoint can collect biometric data from a user and determine the identity of the user by matching the collected biometric data to biometric data stored in a biometric database. If a match is found, the videoconferencing endpoint updates the location database such that the location database indicates the videoconferencing endpoint as the current location of the user.
    Type: Grant
    Filed: October 18, 2018
    Date of Patent: January 26, 2021
    Assignee: Polycom, Inc.
    Inventor: Yaakov Moshe Rosenberg
  • Patent number: 10904484
    Abstract: Aspects of the present disclosure involve a system comprising a computer-readable storage medium storing at least one program, method, and user interfaces to facilitate communication between users via multiple modes of electronic communication. The system displays a conversation view that presents messages exchanged between a first user and at least one other user in an electronic chat conversation. The conversation view includes an interactive element to enable the first user to initiate a video call with the at least one other user. Based on receiving user input corresponding to an interaction with the interactive element, the system initiates the video call with the at least one other user. The system displays an active call view to facilitate the video call with the at least one other user. The system toggles from displaying the active call view to displaying the conversation view in response to further user input.
    Type: Grant
    Filed: November 25, 2019
    Date of Patent: January 26, 2021
    Assignee: Snap Inc.
    Inventors: Dylan Shane Eirinberg, Jeremy Voss, William Wu
  • Patent number: 10893235
    Abstract: A conferencing apparatus and a method for switching an access terminal therein are provided. The conferencing apparatus according to one embodiment of the present disclosure includes: a conference information management module configured to generate mapping information for terminal identification information of a first terminal and access information of a conference participant who is accessing a conference through the first terminal; and an access switch module configured to provide a token corresponding to the mapping information to the first terminal according to an access terminal switch request from the first terminal and, when the token is received from a second terminal, switch a terminal of the conference participant from the first terminal to the second terminal according to validity of the received token.
    Type: Grant
    Filed: October 29, 2018
    Date of Patent: January 12, 2021
    Assignee: SAMSUNG SDS CO., LTD.
    Inventors: Hee-Tae Yoon, Seong-Joong Chang, Do-Hyung Im, Jun-Ho Kang
  • Patent number: 10893236
    Abstract: A system and method for providing virtual interpersonal communication that include receiving data associated with one-to-one interpersonal communication between a user and a target individual. The system and method also include determining at least one contextual data point and at least one associated behavioral attribute of the user and the target individual during the one-to-one interpersonal communication. The system and method additionally include analyzing at least one statement spoken by the user to a virtual representation of the target individual and presenting a virtual avatar of the target individual in a manner that replicates the personality of the target individual and communicates with the user based on the at least one contextual data point and the at least one associated behavioral attribute.
    Type: Grant
    Filed: November 1, 2018
    Date of Patent: January 12, 2021
    Assignee: Honda Motor Co., Ltd.
    Inventors: Shigeyuki Seko, Shinichi Akama
  • Patent number: 10885318
    Abstract: Video relay services, communication systems, non-transitory machine-readable storage media, and methods are disclosed herein. A video relay service may include at least one server configured to receive a video stream including sign language content from a video communication device during a real-time communication session. The server may also be configured to automatically translate the sign language content into a verbal language translation during the real-time communication session without assistance of a human sign language interpreter. Further, the server may be configured to transmit the verbal language translation during the real-time communication session.
    Type: Grant
    Filed: December 7, 2018
    Date of Patent: January 5, 2021
    Inventor: Conrad A. Maxwell
  • Patent number: 10887456
    Abstract: Agencies issue multiple devices to personnel for maintaining distinct identities over the course of assigned investigations. To provide flexible capabilities to agencies, a phone is converted for use with multiple attached telephone numbers. Accordingly, a single phone may be used to manage multiple identities over the course of one or more investigations. Using a multiple attached number, a given device can place and receive calls over the network to and from contacts. In addition to providing multiple attached numbers, calls using the multiple attached numbers may be monitored live and recorded to establish evidence.
    Type: Grant
    Filed: December 17, 2019
    Date of Patent: January 5, 2021
    Assignee: WORLD EMERGENCY NETWORK—NEVADA, LTD.
    Inventor: Christopher Ryan Bennett
  • Patent number: 10887548
    Abstract: A method can include determining a distance of a person's face from a camera that captured an image of the person's face, determining a size of a display in communication with the camera, and scaling the image based on the determined distance of the person's face and the determined size of the display.
    Type: Grant
    Filed: August 17, 2018
    Date of Patent: January 5, 2021
    Assignee: GOOGLE LLC
    Inventors: Brandon Mayer, Luke Sorenson, Matthew Frazier, Wei Guan, James McGill, Zachary Yorke, Adrien Baranes, John Finley
  • Patent number: 10877876
    Abstract: A system for centralized testing of web-based agent desktops has been devised. The invention uses a test control portal. The test control portal acts as the interface between the client interaction software systems testing system and analyst controlled test device, executes an extensive set of robust test directive commands with underlying routines to be used to specify test conditions without the use of programming ability on the part of the analyst, uses a robust set of report item and format choice designators to allow easy selection of a range of report content and styles.
    Type: Grant
    Filed: April 16, 2019
    Date of Patent: December 29, 2020
    Assignee: CYARA SOLUTIONS PTY LTD
    Inventors: Alok Kulkarni, Geoff Willshire
  • Patent number: 10873546
    Abstract: A system for automated contact center agent thick client workstation testing. The invention uses a workstation test execution manager. The workstation test execution manager acts as the interface between the client interaction software systems testing system and analyst controlled test device, executes an extensive set of robust test directive commands with underlying routines to be used to specify test conditions without the use of programming ability on the part of the analyst, uses a robust set of report item and format choice designators to allow easy selection of a range of report content and styles.
    Type: Grant
    Filed: April 23, 2019
    Date of Patent: December 22, 2020
    Assignee: Cyara Solutions Pty Ltd
    Inventor: Geoff Willshire
  • Patent number: 10867163
    Abstract: Exemplary embodiments relate to uses of face detection in video, and especially in video calls. In some embodiments, face detection may be used to center a camera shot by maintaining a face in the center of a screen. The centering may be applied selectively, such as by overriding centering if the user is looking off-screen. The video may also be cropped to better fit a face in a screen, or to allow multiple faces to appear on screen. In some embodiments, emphasizing the face over the background (or parts of the face over the whole face) allows for improvement in video call performance. Moreover, these techniques can be used to bring certain areas of a camera shot into focus while de-emphasizing the background (or vice versa).
    Type: Grant
    Filed: April 15, 2019
    Date of Patent: December 15, 2020
    Assignee: FACEBOOK, INC.
    Inventors: Stephane Taine, Brendan Benjamin Aronoff, Jason Clark