Abstract: A system and method for causing a voice application to be performed on one or more user local devices utilizes a distributed voice application execution system architecture. The distributed voice application execution system architecture allows a voice applications agent on a user's local device to obtain a rendered voice application from a remote voice application rendering agent. The voice applications agent on the user's local device can then perform the voice application for the user.

Abstract: Systems and methods for multi-attendee video conferencing are described. A system can convert from huddle video conference mode to spatial video conference mode. In particular, by assigning user roles, specific users can have greater control of the video conference as compared to other users. For instance, moderators may have a greater level of control of the video conferencing system. Thus, in example implementations of the present disclosure, specific users can affect transition between two or more video conferencing modes, such as between a huddle video conference mode and a spatial video conference mode.

Abstract: An example operation may include one or more of receiving audio files from public safety answering points (PSAPs), the audio files comprising recordings of telephone calls captured via the PSAPs, converting, via a speech-to-text converter, the audio files into text files that comprises respective transcripts of the respective telephone calls, identifying, via a reporting engine, a recurring topic that is repeatedly observed among the PSAPs from text content within the text files, and outputting, via the reporting engine, a descriptive identifier of the recurring topic via a user interface.

Abstract: Connecting agent to customers is the cornerstone of contact center operations. When a customer is connected to an agent for real-time communications (e.g., voice), they can be particular sensitive to any delay, such as the delay to establish a media channel between the agent's endpoint and the customer's device. By establishing a media channel between the agent's device and a server having initially received the communication, the communication may be attached to the existing media channel without requiring the time and resources otherwise necessary to establish the media channel. Additionally, if a problem or failure occurs, a server utilized for the connection may seek to establish the media channel with a second network, such as a telephone network, or a second agent endpoint or endpoint component.

Abstract: A conferencing system terminal device includes a display, an audio output, a user interface, a communication device, and one or more processors. The one or more processors present an audio difficulties user actuation target upon the display during an audio or video conference occurring across a network and concurrently with a presentation of conference content. Actuation of the audio difficulties user actuation target indicates that audio content associated with the audio or video conference being delivered by the audio output is impaired.

Abstract: The present disclosure provides a computer system, method, and computer-readable medium for a computer processor to detect, prevent and counter potentially fraudulent communications by proactively monitoring communications and performing multi-step analysis to detect fraudsters and alert communication recipients. The present disclosure may implement artificial intelligence (AI) algorithms to identify fraudulent communications. The AI model may be trained by real world examples to become more efficient.

Abstract: One example method of operation may include collecting call metric data over a predefined period of time for identified calls, querying the call metric data to identify whether one or more call filtering criteria parameters require changes, determining one or more call filtering criteria parameters require changes based on a deviation from one or more expected call metric data values included in the call metric data, modifying one or more of the call filtering criteria parameters, and updating an active call scam model stored on a call processing server based on the one or more call filtering parameters.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for implementing a caller identifier are disclosed. In one aspect, a method includes the actions of receiving, by a server and from a user of a computing device, data indicating a request to update a name that corresponds to a phone number in a caller identification information storage. The actions further include accessing, by the server, a calling history that indicates previous telephone calls of the phone number. The actions further include accessing, by the server, identification data of the user. The actions further include based on the calling history that indicates previous telephone calls of the phone number and the identification data of the user, determining whether to update the caller identification information storage to indicate that the name corresponds to the phone number.

Abstract: A video communication system that allows users to focus on one another to create focused groups. The effect of these focused groups is the virtual equivalent of being in the same physical room as all users while having separate conversations in different areas of the room. Users are able to adjust the volume of other users independently and thus create this effect of being in different areas of the room, while still being in the same room.

Abstract: A first UE receives a first Session Initiation Protocol (SIP) INVITE message requesting the first UE to place the RTT call on hold, during an ongoing Real-Time Text (RTT) call with a second UE. In response to the first SIP INVITE message, the first UE sends a first SIP 200 OK message to the second UE, and the first SIP 200 OK message indicates that the first UE is not allowed to send and receive media data. After sending the first SIP 200 OK message, the first UE receives a second SIP INVITE message requesting the first UE to resume the RTT call. In response to the second SIP INVITE message, the first UE sends a third SIP INVITE message to the second UE, and the third SIP INVITE message indicates that the first UE is allowed to send and receive media data.

Abstract: A distributed voice applications system includes a voice applications rendering agent and at least one voice applications agent that is configured to provide voice applications to an individual user. A management system may control and direct the voice applications rendering agent to create voice applications that are personalized for individual users based on user characteristics, information about the environment in which the voice applications will be performed, prior user interactions and other information. The voice applications agent and components of customized voice applications may be resident on a local user device which includes a voice browser and speech recognition capabilities. The local device, voice applications rendering agent and management system may be interconnected via a communications network.

Abstract: A power outage detection system may include a device processor; and a non-transitory computer readable medium including instructions executable by the device processor to perform the following steps: receiving information indicative of the status of electrical power at a plurality of locations within a geographic region; determining the status of electrical power in the geographic region based on the status of electrical power at the plurality of locations; determining a boundary of an area in which electrical power is unavailable; and preparing a map that illustrates the boundary.

Abstract: Systems and methods are provided for automatically selecting a mute function based on audio content. One example method includes receiving, at a first computing device, a first audio input and, from a second computing device, a second audio input. Content of the first audio input and the second audio input is determined with natural language processing. Whether the content of the first audio input corresponds to the content of the second audio input is determined. A mute function is operated at the first computing device, based on the determination of whether the content of the first audio input corresponds to the content of the second audio input.

Abstract: A system and method for testing of automated contact center customer response systems using a customer response testing system and a real time conversation engine, wherein the customer response testing system generates simulated human queries using persona profiles, sends test cases containing those queries to a contact center under test, and receives and analyzes the responses to determine whether the contact center's automated response systems understand the queries and respond appropriately.

Abstract: A mobile dashboard for automated contact center testing gives up-to-the-minute status reports on your customer experience, enabling you to make operational decisions and drill down to the source of an issue while on the go. A mobile-optimized executive dashboard display can be customized for each unique user, so business and technical stakeholders can filter the display for the customer experience (CX) metrics that are most relevant to them, and configure push notification alerts accordingly.

Abstract: The present invention relates to a method for conducting a videoconference including a certified verification of at least one communication partner (first participant). Thus, another communication partner (second participant) is provided with legal certainty that the person whom he or she talks to is indeed the person she says she is. For this purpose, on the side of the first participant a technical verification step is performed in advance of setting up the video call, which is based at least on a comparison of an image of the first participant captured in real-time and an image available on an official document such as an ID card of the first participant. In case of success, respective verified identification information of the first participant is transmitted to the terminal equipment of the second participant and indicated to the second participant.

Abstract: A method for conducting a three dimensional (3D) video conference between multiple participants, the method may include determining, for each participant, updated 3D participant representation information within the virtual 3D video conference environment, that represents participant; wherein the determining comprises compensating for difference between an actual optical axis of a camera that acquires images of the participant and a desired optical axis of a virtual camera; and generating, for at least one participant, an updated representation of virtual 3D video conference environment, the updated representation of virtual 3D video conference environment represents the updated 3D participant representation information for at least some of the multiple participants.

Abstract: A method for conducting a three dimensional (3D) video conference between multiple participants, the method may include determining, for each participant and multiple times during the 3D video conference, updated 3D participant representation information within the virtual 3D video conference environment; and generating, for at least one participant and multiple times during the 3D video conference, an updated representation of a virtual 3D video conference environment, the updated representation of virtual 3D video conference environment represents the updated 3D participant representation information for at least some of the multiple participants; and wherein the 3D participant representation information comprises a 3D model and one or more texture maps.

Abstract: Disclosed here is a method to determine a user intent when a user device initiates an interactive voice response (IVR) call with a wireless telecommunication network. A processor can detect the IVR call initiated with the network and determine whether the user device is a member of the network. Upon determining that the user device is a member of the network, the processor can obtain user history including interaction history between the user and the network. Based on the user history, the processor can predict the user intent when the user initiates the IVR call. The processor can detect whether user device is a 5G capable device. Upon the determining that the device is 5G capable and based on the predicted user intent, the processor can suggest to the user an application configured to execute on the user device and configured to address the predicted user intent.

Abstract: A computer-implemented method, a computer system and a computer program product generate a custom display for a virtual meeting. The method includes obtaining a plurality of virtual meeting information from a server. The method also includes capturing virtual meeting session data with a device. The virtual meeting session data is selected from a group consisting of audio data, video data and images of a screen of the device. The method further includes determining a current virtual meeting status and a participant emotion based on the virtual meeting session data and the plurality of virtual meeting information. In addition, the method includes predicting a virtual meeting end time and a participant status based on the current virtual meeting status and the participant emotion. Lastly, the method includes displaying the virtual meeting end time and the participant status in a meeting dashboard on the device.