Abstract: The present invention includes a method and apparatus for providing an e-help service over a network. The e-help service provides one or more action sequences, i.e., recommended courses of action, for specialized circumstances over a network, such as an Internet Protocol network. Subscribers subscribe to specific application areas, such as one or more application areas related to a subscriber's industry. The e-help service provider maintains information pertaining to application areas in one or more databases. When a user activates the e-help service, information corresponding to the present conditions of the user's circumstance is transmitted to the e-help service provider. The e-help service provider identifies one or more action sequences based upon a statistical analysis of the information received from the user and information stored in a database corresponding to the application area of the user.

Abstract: According to the present invention, a technique for managing memory for storing information communicated over one or more TCP connections over a wireless wide area network is provided. In an exemplary embodiment, the present invention provides methods and systems for controlling the buffering of information that flows over a TCP connection to an Xpress Transport Protocol (herein “XTP”) connection, for example.