Abstract: A coaxial speaker includes a first sounding unit, a second sounding unit coaxial with and surrounded by the first sounding unit, and a magnetic circuit system including a bottom plate, a first magnetic unit and a second magnetic unit spaced apart from the first magnetic unit for forming a first magnetic gap for the first sounding unit. The second magnetic unit includes a second magnet in an annular shape, a second yoke in an annular shape attached to the second magnet, and a third magnet in an annular shape attached to the second yoke. The bottom plate is provided with a bending wall locating inside the second magnetic unit, the bending wall is spaced apart from the second magnetic unit for forming a second magnetic gap for the second sounding unit. The coaxial speaker can reduce a product height and a magnetic circuit system cost.

Abstract: An Internet of Things device registry display that includes a user input processing circuit structured to interpret one or more user input command values, an Internet of Things Universal Identification (IoT UID) identification circuit structured to determine one or more IoT UIDs, based at least in part on the one or more user input command values, a device lookup circuit structured to: generate a query that includes the one or more IoT UIDs, and retrieve device property data corresponding to the one or more IoT UIDs, a query provisioning circuit structured to transmit the query to an IoT device registrar server, a device property processing circuit structured to interpret the device property data generated by the IoT device registrar server in response to the query, and a display circuit structured to display the device property data with the corresponding one or more IoT UIDs.

Abstract: A contact center system correlates one or more past user interactions to a current user interaction with the contact center system. The current user interaction may in some cases use a different communication modality (e.g., chat, voice, video, SMS, email, or social) than a past user interaction. The contact center system may automatically alert a supervisor agent when the system detects that a certain user warrants more attention. Real-time assistance may be provided to an agent of the contact center system based on aggregated data from a user's history of user interactions across modalities.

Abstract: A computer-implemented method for providing an objective evaluation to a customer service representative regarding his performance during an interaction with a customer may include receiving a digitized data stream corresponding to a spoken conversation between a customer and a representative; converting the data stream to a text stream; generating a representative transcript that includes the words from the text stream that are spoken by the representative; comparing the representative transcript with a plurality of positive words and a plurality of negative words; and generating a score that varies according to the occurrence of each word spoken by the representative that matches one of the positive words, and/or the occurrence of each word spoken by the representative that matches one of the negative words. Tone of voice, as well as response time, during the interaction may also be monitored and analyzed to adjust the score, or generate a separate score.

Abstract: A hardware processor can receive a set of input data individually describing a particular asset associated with an entity. The hardware processor can receive sets of inputs individually responsive to a respective subset of queries. The hardware processor can generate a predictive model using the set of input data. The hardware processor can calculate predictive outcomes individually associated with a respective user by applying the predictive model to each respective set of inputs of the sets of inputs. The hardware processor can generate a list ranked according to the predictive outcomes for the particular asset.

Abstract: A hardware processor can receive a set of input data individually describing a particular asset associated with an entity. The hardware processor can receive a set of inputs individually responsive to a respective subset of a plurality of queries for a particular user. The hardware processor can generate a predictive model based on the set of input data. The hardware processor can calculate a predictive outcome for the particular user by applying the predictive model to the set of inputs. The hardware processor can identify a target score impacting the predictive outcome for the particular user. The hardware processor can assign a training program to the particular user corresponding to the target score.

Abstract: Among other things, systems and methods include a first sensor configured to detect operation of the sink; a second sensor configured to detect personal characteristics of a person operating the sink.

Abstract: The present invention belongs to the technical field of audio equipment, and particularly relates to a wireless microphone device and a use method therefor. In the wireless microphone device, a main control unit controls a transmitter working mode in which an input unit, an output unit, a time code unit, a conversion modulation unit, a storage unit and a radio-frequency unit work together; or a receiver working mode in which the input unit, the output unit, the time code unit, the conversion modulation unit and the radio frequency unit work together; or a time code generator working mode in which the output unit and the time code unit work together; or a sound recorder working mode in which the input unit, the time code unit, the conversion modulation unit and the storage unit work together.

Abstract: The noise reduction and identification device adapts itself to a predetermined acoustic protection headset comprising two shells interconnected by means of mechanical links mounted on each shell removably at the end of two cylindrical shafts with collinear axes. The device comprises an envelope made of elastic material of internal shape matching part of the external shape of at least one of the shells, said envelope having: openings corresponding to the shafts and around these openings, a thickness less than the distance between the mechanical connection mounted on a shell and said shell. The elastic material constituting the casing has a coefficient of elasticity such that the deformation of the casing necessary for the opening corresponding to a shaft to deviate sufficiently from the shell for this shaft to come out entirely from this opening, is reversible.

Abstract: A method and apparatus for capturing audio including a ceiling mountable second-order differential microphone module. The module including a solid planar baffle having a generally centered aperture, at least one mounting foot to suspend the solid planar baffle approximately parallel with a rear reflecting plane and to space the solid planar baffle at a predetermined distance below the rear reflecting plane, a differential microphone sealably coupled to the planar baffle with a first side of the differential microphone acoustically exposed to an area above the planar baffle and a second side of the differential microphone acoustically exposed to an area below the planar baffle, and a mounting means for mounting the solid rear reflecting panel to the room ceiling.

Abstract: An earphone housing includes an inserter to be inserted into an outer ear hole, and a main body to be coupled to the inserter. The main body includes a bottom surface to contact a surface of a cavum concha, and a side surface to contact a tragus and an antitragus. The side surface includes a depressed part depressed inward and contacting a top of the antitragus, and the side surface contacts the tragus at a part other than the depressed part.

Abstract: A sound receiving device and a control method of the sound receiving device are described. The sound receiving device includes a microphone apparatus, an object detection apparatus, and a processor. The microphone apparatus provides an audio signal. The object detection apparatus detects position information of at least one object. The processor is coupled to the microphone apparatus and the object detection apparatus. The processor determines position information of a sound source according to the audio signal and the position information of the at least one object, and adjusts each microphone gain in the microphone apparatus to receive sound from the sound source.

Abstract: A sound signal downmix device for obtaining a downmix signal that is a signal obtained by mixing a left channel input sound signal and a right channel input sound signal includes a left-right relationship information acquisition unit 185 that obtains preceding channel information that is information indicating which of the left channel input sound signal and the right channel input sound signal is preceding and a left-right correlation coefficient that is a correlation coefficient between the left channel input sound signal and the right channel input sound signal and a downmix unit 112 that obtains the downmix signal by weighted averaging the left channel input sound signal and the right channel input sound signal to include a larger amount of an input sound signal of a preceding channel among the left channel input sound signal and the right channel input sound signal as the left-right correlation coefficient is greater, based on the preceding channel information and the left-right correlation coefficient.

Abstract: A Bluetooth audio system includes: an audio playback device arranged to operably generate and transmit Bluetooth audio transmission parameters; a first audio generating device arranged to operably capture sound to generate first audio packets, to operably receive the Bluetooth audio transmission parameters without conducting Bluetooth pairing with the audio playback device, and to operably broadcast the first audio packets through BIS logical transport; and a second audio generating device arranged to operably capture sound to generate second audio packets, to operably receive the Bluetooth audio transmission parameters without conducting Bluetooth pairing with the audio playback device, and to operably broadcast the second audio packets through BIS logical transport.

Abstract: A computer-implemented method for providing an objective evaluation to a customer service representative regarding his performance during an interaction with a customer may include receiving a digitized data stream corresponding to a spoken conversation between a customer and a representative; converting the data stream to a text stream; generating a representative transcript that includes the words from the text stream that are spoken by the representative; comparing the representative transcript with a plurality of positive words and a plurality of negative words; and generating a score that varies according to the occurrence of each word spoken by the representative that matches one of the positive words, and/or the occurrence of each word spoken by the representative that matches one of the negative words. Tone of voice, as well as response time, during the interaction may also be monitored and analyzed to adjust the score, or generate a separate score.

Abstract: A system obtains conversation data corresponding to conversations between users and agents of a client. The system identifies a set of intents from the conversations and identifies a set of contexts, explicit elements, and implied elements of these intents. The system identifies actions that can be performed to recognize new explicit and implied elements from new conversations and to address intents in these new conversations. Based on these actions, the system generates a set of recommendations that can be provided to the client. As agents communicate with users, the system monitors adherence to the set of recommendations.

Abstract: An audio apparatus has a housing, speakers, a subwoofer, and an amplifier. The housing has an upper surface, a lower surface, a lateral surface, and connectors. The upper surface has an upper edge, with the upper surface having first and second upper surfaces. The lower surface has a lower edge, with the lower surface having first and second lower surfaces. The lateral surface extends from the upper edge to the lower edge, with the lateral surface having first and second lateral surfaces and speaker openings. The first upper surface, the first lower surface, and the first lateral surface define a first portion of the housing. The second upper surface, the second lower surface, and the second lateral surface define a second portion of the housing. The first portion is connected to the second portion by the connectors. Each of the speakers is mounted over one of the speaker openings. The subwoofer is mounted to the lower surface.

Abstract: A system for transitioning a telephony or in-person servicing to an artificial intelligence (AI) chat session. The system may receive a phone call from a user device associated with a user, and transmit a voice request for personally identifiable information associated with the user. The system may also receive and authenticate the requested personally identifiable information and, in response, generate an authentication token. The system may further receive a servicing intent from the user device, and generate a corresponding servicing intent token. Also, the system may generate an API call to an AI chatbot model, transmit the authentication token and the servicing intent token to the AI chatbot model, and map the servicing intent token to a stored servicing intent. Finally, the system may transmit a message to the user device via the AI chat session.

Abstract: A conference service number system enables the reconfiguration of an existing telephone number as a service number usable for selectively routing calls to each of a client endpoint and a dedicated conference software instance. A conferencing system implements separate conferencing software instances for individual operators for whom unique telephone numbers, are assigned. A telephony system facilitates calls to and from telephone numbers and implements a menu system (e.g. an interactive voice response (IVR) menu) for presenting a caller with options to either route a call to a specific telephone number to the subject operator (e.g., to a client device of that operator) or to a conferencing software instance implemented specifically for that operator. The call is accordingly routed to either a device of the operator or to the conferencing software instance based on the selection by the caller.

Abstract: An electronic device includes a first housing, a second housing including a cover, a hinge engaging portion, and a hinge protrusion, and a hinge structure configured to rotate the second housing relative to the first housing, the hinge structure including a first base facing the hinge engaging portion and a second base connected to the first base, and the second base includes a first contact surface contacting the hinge protrusion as the second housing transitions between the closing position and the intermediate position, and a second contact surface contacting the hinge protrusion while the second housing transitions between the intermediate position and the opening position.