Abstract: A system and method is disclosed for using AMI smart meter messaging types and data mining decision trees to determine if local equipment failure is present. The system and method may be used to predict impending failure based upon smart meter message behaviors and to create proactive investigation tickets. The predictions models may be generated from a database of smart meter messaging and customer outage reports. The system and method can be applied to detect failures of higher level device equipment and may be incorporated into customer service processes. The system and method may also be used to determine customer owned equipment failures for referral to electricians.

Abstract: A system and method is disclosed for using AMI smart meter messaging types and data mining decision trees to determine if local equipment failure is present. The system and method may be used to predict impending failure based upon smart meter message behaviors and to create proactive investigation tickets. The predictions models may be generated from a database of smart meter messaging and customer outage reports. The system and method can be applied to detect failures of higher level device equipment and may be incorporated into customer service processes. The system and method may also be used to determine customer owned equipment failures for referral to electricians.

Abstract: Systems and methods to determine open neutral conditions in a poly-phase electrical connection. Voltage measurements of at least two phases of poly-phase electrical power delivered to a customer premises are received from an electrical meter via a communications network providing communications among many electrical meters. The electrical power is delivered with a neutral conductor separate from the at least two phases. A first voltage measurement of a first phase and a second voltage measurement of a second phase of at least two phases are received. Based on determining that a difference between the first voltage measurement and the second voltage measurement exceeds a phase-to-phase threshold amount, a likely open neutral condition in the neutral conductor is determined. An indication of the likely open neutral condition is sent to a customer service system.

Abstract: Systems and methods to determine open neutral conditions in a poly-phase electrical connection. Voltage measurements of at least two phases of poly-phase electrical power delivered to a customer premises are received from an electrical meter via a communications network providing communications among many electrical meters. The electrical power is delivered with a neutral conductor separate from the at least two phases. A first voltage measurement of a first phase and a second voltage measurement of a second phase of at least two phases are received. Based on determining that a difference between the first voltage measurement and the second voltage measurement exceeds a phase-to-phase threshold amount, a likely open neutral condition in the neutral conductor is determined. An indication of the likely open neutral condition is sent to a customer service system.

Abstract: A system and method is disclosed for using AMI smart meter messaging types and data mining decision trees to determine if local equipment failure is present. The system and method may be used to predict impending failure based upon smart meter message behaviors and to create proactive investigation tickets. The predictions models may be generated from a big database of smart meter messaging and customer outage reports. The system and method can be applied to detect failures of higher level device equipment and may be incorporated into customer service processes. The system and method may also be used to determine customer owned equipment failures for referral to electricians.