Patents by Inventor Aleksandr V. Tikin

Aleksandr V. Tikin has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Call transfer using session initiation protocol (SIP)
    Patent number: 10148820
    Abstract: A system is provided for providing communication event routing and transfer capability in a multi-site communication-center environment. The system utilizes a presence protocol application and a routing application for determining availability of an agent or system and for setting up the transfer from a point of transfer on a network to a destination of transfer on the same or connected network. In a preferred use the presence protocol application is shared by communication-center sites cooperating in the transfer and routing of events and the presence protocol enables at least one event-handling process normally performed by the routing application.
    Type: Grant
    Filed: October 16, 2017
    Date of Patent: December 4, 2018
    Inventors: Vyacheslav I. Zhakov, Vyacheslav V. Sayko, Aleksandr V. Tikin
  • CALL TRANSFER USING SESSION INITIATION PROTOCOL (SIP)
    Publication number: 20180041636
    Abstract: A system is provided for providing communication event routing and transfer capability in a multi-site communication-center environment. The system utilizes a presence protocol application and a routing application for determining availability of an agent or system and for setting up the transfer from a point of transfer on a network to a destination of transfer on the same or connected network. In a preferred use the presence protocol application is shared by communication-center sites cooperating in the transfer and routing of events and the presence protocol enables at least one event-handling process normally performed by the routing application.
    Type: Application
    Filed: October 16, 2017
    Publication date: February 8, 2018
    Inventors: Vyacheslav I. Zhakov, Vyacheslav V. Sayko, Aleksandr V. Tikin
  • Call transfer using session initiation protocol (SIP)
    Patent number: 9794411
    Abstract: A system is provided for providing communication event routing and transfer capability in a multi-site communication-center environment. The system utilizes a presence protocol application and a routing application for determining availability of an agent or system and for setting up the transfer from a point of transfer on a network to a destination of transfer on the same or connected network. In a preferred use the presence protocol application is shared by communication-center sites cooperating in the transfer and routing of events and the presence protocol enables at least one event-handling process normally performed by the routing application.
    Type: Grant
    Filed: May 4, 2015
    Date of Patent: October 17, 2017
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Vyacheslav I. Zhakov, Vyacheslav V. Sayko, Aleksandr V. Tikin
  • CALL TRANSFER USING SESSION INITIATION PROTOCOL (SIP)
    Publication number: 20150237210
    Abstract: A system is provided for providing communication event routing and transfer capability in a multi-site communication-center environment. The system utilizes a presence protocol application and a routing application for determining availability of an agent or system and for setting up the transfer from a point of transfer on a network to a destination of transfer on the same or connected network. In a preferred use the presence protocol application is shared by communication-center sites cooperating in the transfer and routing of events and the presence protocol enables at least one event-handling process normally performed by the routing application.
    Type: Application
    Filed: May 4, 2015
    Publication date: August 20, 2015
    Inventors: Vyacheslav I. Zhakov, Vyacheslav V. Sayko, Aleksandr V. Tikin
  • Call transfer using session initiation protocol (SIP)
    Patent number: 9042372
    Abstract: A system is provided for providing communication event routing and transfer capability in a multi-site communication-center environment. The system utilizes a presence protocol application and a routing application for determining availability of an agent or system and for setting up the transfer from a point of transfer on a network to a destination of transfer on the same or connected network. In a preferred use the presence protocol application is shared by communication-center sites cooperating in the transfer and routing of events and the presence protocol enables at least one event-handling process normally performed by the routing application.
    Type: Grant
    Filed: October 30, 2007
    Date of Patent: May 26, 2015
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Vyacheslav I. Zhakov, Vyacheslav V. Sayko, Aleksandr V. Tikin
  • Call transfer using session initiation protocol (SIP)
    Patent number: 6958994
    Abstract: A system is provided for providing communication event routing and transfer capability in a multi-site communication-center environment. The system utilizes a presence protocol application and a routing application for determining availability of an agent or system and for setting up the transfer from a point of transfer on a network to a destination of transfer on the same or connected network. In a preferred use the presence protocol application is shared by communication-center sites cooperating in the transfer and routing of events and the presence protocol enables at least one event-handling process normally performed by the routing application.
    Type: Grant
    Filed: September 11, 2002
    Date of Patent: October 25, 2005
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventors: Vyacheslav I. Zhakov, Vyacheslav V. Sayko, Aleksandr V. Tikin
  • Call transfer using session initiation protocol (SIP)
    Publication number: 20030021264
    Abstract: A system is provided for providing communication event routing and transfer capability in a multi-site communication-center environment. The system utilizes a presence protocol application and a routing application for determining availability of an agent or system and for setting up the transfer from a point of transfer on a network to a destination of transfer on the same or connected network. In a preferred use the presence protocol application is shared by communication-center sites cooperating in the transfer and routing of events and the presence protocol enables at least one event-handling process normally performed by the routing application.
    Type: Application
    Filed: September 11, 2002
    Publication date: January 30, 2003
    Inventors: Vyacheslav I. Zhakov, Vyacheslav V. Sayko, Aleksandr V. Tikin
  • Call transfer using session initiation protocol (SIP)
    Patent number: RE46751
    Abstract: A system is provided for providing communication event routing and transfer capability in a multi-site communication-center environment. The system utilizes a presence protocol application and a routing application for determining availability of an agent or system and for setting up the transfer from a point of transfer on a network to a destination of transfer on the same or connected network. In a preferred use the presence protocol application is shared by communication-center sites cooperating in the transfer and routing of events and the presence protocol enables at least one event-handling process normally performed by the routing application.
    Type: Grant
    Filed: December 10, 2014
    Date of Patent: March 6, 2018
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Vyacheslav I. Zhakov, Vyacheslav V. Sayko, Aleksandr V. Tikin