Abstract: Techniques described herein relate to a method for identifying offline accounts for online adoption targeting, including obtaining an account group data set; generating, using the account group data set, an enhanced account group data set comprising the account group data set and a derived data item; obtaining, using a ML model and the enhanced account group data set, a key metric set; performing a clustering analysis using the key metric set and a portion of the enhanced account group data set to obtain account clusters; assigning a weight to a cluster of the account clusters; performing a similarity computation for an offline account of the account group using the key metric set and the portion of the enhanced account group data set to obtain a weighted similarity score; adding the weighted similarity score to a ranked list of weighted similarity scores; and providing the ranked list to an interested entity.

Abstract: Techniques are provided for software code refactoring prioritization using software code defect aggregation in a graphical code representation. One method comprises obtaining an indication of an error in software code; obtaining a graphical representation of the software code, wherein each node in the graphical representation corresponds to a function and wherein nodes are connected based on a hierarchical relationship; assigning a weight to a first node that corresponds to a function associated with the error; assigning a decayed weight to an additional node, selected based on the hierarchical relationship with the first node, wherein the decayed weight is determined by applying a decay function to the weight assigned to the first node; prioritizing nodes in the graphical representation for a code refactoring of the software code based on the weights assigned to each node; and initiating an automated action based on a result of the prioritizing.

Abstract: A method, comprising: receiving a first search query that is associated with a video file; retrieving one or more search results in response to the first search query, each of the search results corresponding to a different section in the video file; and displaying the search results on a display device, wherein displaying any of the search results includes displaying a link that points to the section of the video file, which corresponds to the search result.

Abstract: A method, comprising: receiving a first search query that is associated with a video file; retrieving one or more search results in response to the first search query, each of the search results corresponding to a different section in the video file; and displaying the search results on a display device, wherein displaying any of the search results includes displaying a link that points to the section of the video file, which corresponds to the search result.

Abstract: Techniques described herein relate to a method for identifying offline accounts for online adoption targeting, including obtaining an account group data set; generating, using the account group data set, an enhanced account group data set comprising the account group data set and a derived data item; obtaining, using a ML model and the enhanced account group data set, a key metric set; performing a clustering analysis using the key metric set and a portion of the enhanced account group data set to obtain account clusters; assigning a weight to a cluster of the account clusters; performing a similarity computation for an offline account of the account group using the key metric set and the portion of the enhanced account group data set to obtain a weighted similarity score; adding the weighted similarity score to a ranked list of weighted similarity scores; and providing the ranked list to an interested entity.

Abstract: Techniques are provided for customer service ticket prioritization using multiple time-based machine learning models. One method comprises obtaining a customer service ticket; collecting, in response to the obtaining, features related to the customer service ticket comprising dynamic information regarding activities performed to address the customer service ticket and textual information describing the customer service ticket; applying the collected features to one of multiple machine learning models to obtain a distress score indicating a likelihood that the customer service ticket will become a distressed customer service ticket, wherein the multiple machine learning models each correspond to different time periods and are trained on historical data and the collected features are applied to the one machine learning model based on an age of the customer service ticket; and processing multiple customer support tickets based on the distress score.

Abstract: One example method includes generating a searchable video library. Video files are processed to extract text corresponding to the speech and to the images. The extracted text is semantically searched such that specific portions or locations of video files can be identified and returned in response to a query.

Abstract: A method is provided comprising: obtaining a counterparty contract, the counterparty contract including a contract that is being proposed by a counterparty to a user; performing a segmentation of the counterparty contract to identify a plurality of sentence clusters, each of the sentence clusters corresponding to a different provision in the counterparty contract; generating a plurality of counterparty provision vectors based on the counterparty contract, each of the counterparty provision vectors being generated based on a different one of the plurality of sentence clusters; retrieving a user provision vector, the user provision vector corresponding to a user provision; calculating a plurality of similarity scores for the user provision vector; detecting whether the plurality of similarity scores satisfies a condition that is associated with the user provision; and outputting a notification associated with the user provision when the condition is satisfied.

Abstract: One example method includes generating personalized content for online sales. Recorded calls and other sources are converted to text. The text is semantically processed and correlated with customer data including customer order data to identify content that impacted the purchase of a product. The content may be incorporated into an online product page to facilitate online sales.

Abstract: Techniques described herein relate to a method for identifying breakpoints. The method may include obtaining, by a breakpoint identification device, an entity group data set corresponding to an entity group; generating, using the entity group data set, an enhanced entity group data set comprising the entity group data set and a derived data item; performing a clustering analysis using at least a portion of the enhanced entity group data set to obtain a plurality of entity clusters; training a machine learning (ML) model using the enhanced entity group data set to obtain a trained ML model; using the trained ML model and a set of simulated entities to perform a breakpoint analysis; generating a breakpoint graph based on the breakpoint analysis; and providing recommendations to an interested entity based on a breakpoint identified using the breakpoint graph.

Abstract: An information handling system includes a data store configured to store an account associated with a first alert and a second alert. A processor may receive the first alert and the second alert, map the first alert and the second alert to a first node and a second node of a causality graph, traverse the causality graph starting from the sink node to the source node to determine an association between the first alert and the second alert, and generate the account based on the association between the first alert and the second alert.

Abstract: Techniques are provided for recommending hardware configuration changes using a user satisfaction rating. One method comprises obtaining usage data indicating user activity for users on computing devices; generating a user profile for each user; clustering the users into user clusters based on the user profiles; determining, for a given user cluster, a satisfaction score for each user in the given user cluster based on the obtained usage data for each user on the computing device; providing suggested hardware upgrades for the computing device of a given user in the given user cluster, wherein the given user is selected based on a lower corresponding satisfaction score relative to the satisfaction scores of other users in the given cluster, and wherein the one or more suggested hardware upgrades are based on hardware configurations of other users in the given cluster having a higher corresponding satisfaction score.

Abstract: A customer blockchain data store is provided. An exemplary method comprises obtaining a blockchain associated with a given customer of an enterprise having multiple customer communication channels, wherein the blockchain comprises transaction data for the given customer with the customer communication channels; obtaining new transaction data for the given customer for a given one of the customer communication channels; providing the new transaction data for the given customer to additional customer communication channels; receiving a validation of the new transaction data from the additional customer communication channels based on one or more predefined validation criteria; and storing the validated new transaction data for the given customer in the blockchain associated with the given customer.

Abstract: A method comprising: retrieving one or more customer engagement records, the one or more customer engagement records being associated with an opportunity for making a sale to a customer; identifying a plurality of free text samples that are part of the customer engagement records; identifying a plurality of data items that are part of the free text samples; calculating a plurality of semantic distances, each of the semantic distances corresponding to a different one of a plurality of data item pairs; clustering the data items into textual clusters based on the identified semantic distances; and training a classifier based, at least in part, on the textual clusters, the classifier being configured to receive an offer for the customer, classify the offer and output an estimation of whether the offer is expected to result in a sale.

Abstract: One example method includes generating a policy recommendation that can be implemented in data protection systems. The generation of the policy is based on information garnered from multiple distinct users. Initially, the users are clustered based on their user profiles. The virtual machines operated by these users are then clustered based on virtual machine profiles. This allows, for each resulting cluster, policy recommendations to be made based on a policy distribution of the corresponding cluster.

Abstract: One example method includes generating a policy recommendation that can be implemented in data protection systems. The generation of the policy is based on information garnered from multiple distinct users. Initially, the users are clustered based on their user profiles. The virtual machines operated by these users are then clustered based on virtual machine profiles. This allows, for each resulting cluster, policy recommendations to be made based on a policy distribution of the corresponding cluster.

Abstract: Techniques are disclosed for determining the run-time performance of an application executing on a computing system with low impact on the performance of the computing system. For example, a time series telemetry data stream is obtained for each of a plurality of key performance indicators during run-time execution of the application on a computing system having a given system configuration. One or more statistical features are extracted from each time series telemetry data stream. Model parameters of a machine learning performance score model are populated with values of the extracted statistical features. A run-time performance score of the application is then determined using the model parameters of the machine learning performance score model populated with the values of the extracted statistical features.

Abstract: Techniques are provided for customer service ticket processing using cluster-based data driven guidebooks. One method comprises obtaining a customer service ticket; extracting features related to the customer service ticket, wherein the features comprise a representation of a problem associated with the customer service ticket; assigning the customer service ticket to a given cluster of multiple of customer service ticket clusters based on the features; obtaining a customer service ticket processing guidebook associated with the given cluster that identifies independent actions to perform to address the problem; and processing the customer service ticket based on the customer service ticket processing guidebook. A customer service ticket processing guidebook may be generated for each customer service ticket cluster using historical customer service tickets from the respective cluster.

Abstract: Techniques are provided for correcting sensor data in a multi-sensor environment. An exemplary method comprises obtaining sensor data from a first sensor; applying an anomaly detection technique to detect an anomaly in the sensor data from the first sensor based on additional sensor data from one or more of the first sensor and at least one additional sensor in proximity to the first sensor; and correcting the anomalous sensor data from the first sensor using additional sensor data from one or more of the first sensor and the at least one additional sensor. In some embodiments, additional sensor data from a plurality of neighboring sensors is used to predict the sensor data from the first sensor. The anomalous sensor data is optionally corrected substantially close in time to the detection of the anomaly in the sensor data.

Abstract: Described is a system and method that provides a data protection risk assessment for the overall functioning of a backup and recovery system. Accordingly, the system may provide a single overall risk assessment score that provide an operator with an “at-a-glance” overview of the entire system. Moreover, the system may account for changes that occur over time based on leveraging statistical methods to automatically generate assessment scores for various components (e.g. application, server, network, load, etc.). In order to determine a risk assessment score, the system may utilize a predictive model based on historical data. Accordingly, residual values for newly observed data may be determined using the predictive model and the system may identify potentially anomalous or high risk indicators.