Abstract: A method of detecting pre-determined phrases to determine compliance quality includes determining whether a precursor event has occurred based on a comparison between stored pre-determined phrases and a received communication, and determining a compliance rating based on a presence of a pre-determined phrase associated with the precursor event in the communication.

Abstract: Disclosed herein are systems, computer-implemented methods, and tangible computer-readable storage media for speaker recognition personalization. The method recognizes speech received from a speaker interacting with a speech interface using a set of allocated resources, the set of allocated resources including bandwidth, processor time, memory, and storage. The method records metrics associated with the recognized speech, and after recording the metrics, modifies at least one of the allocated resources in the set of allocated resources commensurate with the recorded metrics. The method recognizes additional speech from the speaker using the modified set of allocated resources. Metrics can include a speech recognition confidence score, processing speed, dialog behavior, requests for repeats, negative responses to confirmations, and task completions.

Abstract: Disclosed herein are systems, computer-implemented methods, and computer-readable storage media for handling expected repeat speech queries or other inputs. The method causes a computing device to detect a misrecognized speech query from a user, determine a tendency of the user to repeat speech queries based on previous user interactions, and adapt a speech recognition model based on the determined tendency before an expected repeat speech query. The method can further include recognizing the expected repeat speech query from the user based on the adapted speech recognition model. Adapting the speech recognition model can include modifying an acoustic model, a language model, and/or a semantic model. Adapting the speech recognition model can also include preparing a personalized search speech recognition model for the expected repeat query based on usage history and entries in a recognition lattice. The method can include retaining unmodified speech recognition models with adapted speech recognition models.

Abstract: Disclosed herein are systems, methods, and computer-readable storage media for selecting a speech recognition model in a standardized speech recognition infrastructure. The system receives speech from a user, and if a user-specific supervised speech model associated with the user is available, retrieves the supervised speech model. If the user-specific supervised speech model is unavailable and if an unsupervised speech model is available, the system retrieves the unsupervised speech model. If the user-specific supervised speech model and the unsupervised speech model are unavailable, the system retrieves a generic speech model associated with the user. Next the system recognizes the received speech from the user with the retrieved model. In one embodiment, the system trains a speech recognition model in a standardized speech recognition infrastructure. In another embodiment, the system handshakes with a remote application in a standardized speech recognition infrastructure.

Abstract: Disclosed herein are systems, methods, and computer-readable storage devices for performing per-channel automatic speech recognition. An example system configured to practice the method combines a first audio signal of a first speaker in a communication session and a second audio signal from a second speaker in the communication session as a first audio channel and a second audio channel. The system can recognize speech in the first audio channel of the recording using a first model associated with the first speaker, and recognize speech in the second audio channel of the recording using a second model associated with the second speaker, wherein the first model is different from the second model. The system can generate recognized speech as an output from the communication session. The system can identify the models based on identifiers of the speakers, such as a telephone number, an IP address, a customer number, or account number.

Abstract: A method of detecting pre-determined phrases to determine compliance quality is provided. The method includes determining whether at least one of an event or a precursor event has occurred based on a comparison between pre-determined phrases and a communication between a sender and a recipient in a communications network, and rating the recipient based on the presence of the pre-determined phrases associated with the event or the presence of the pre-determined phrases associated with the precursor event in the communication.

Abstract: Disclosed herein are methods, systems, and computer-readable storage media for automatic speech recognition. The method includes selecting a speaker independent model, and selecting a quantity of speaker dependent models, the quantity of speaker dependent models being based on available computing resources, the selected models including the speaker independent model and the quantity of speaker dependent models. The method also includes recognizing an utterance using each of the selected models in parallel, and selecting a dominant speech model from the selected models based on recognition accuracy using the group of selected models. The system includes a processor and modules configured to control the processor to perform the method. The computer-readable storage medium includes instructions for causing a computing device to perform the steps of the method.

Abstract: Disclosed herein are systems, computer-implemented methods, and computer-readable storage media for recognizing speech by adapting automatic speech recognition pronunciation by acoustic model restructuring. The method identifies an acoustic model and a matching pronouncing dictionary trained on typical native speech in a target dialect. The method collects speech from a new speaker resulting in collected speech and transcribes the collected speech to generate a lattice of plausible phonemes. Then the method creates a custom speech model for representing each phoneme used in the pronouncing dictionary by a weighted sum of acoustic models for all the plausible phonemes, wherein the pronouncing dictionary does not change, but the model of the acoustic space for each phoneme in the dictionary becomes a weighted sum of the acoustic models of phonemes of the typical native speech. Finally the method includes recognizing via a processor additional speech from the target speaker using the custom speech model.

Abstract: Disclosed herein are systems, computer-implemented methods, and tangible computer-readable storage media for speaker recognition personalization. The method recognizes speech received from a speaker interacting with a speech interface using a set of allocated resources, the set of allocated resources including bandwidth, processor time, memory, and storage. The method records metrics associated with the recognized speech, and after recording the metrics, modifies at least one of the allocated resources in the set of allocated resources commensurate with the recorded metrics. The method recognizes additional speech from the speaker using the modified set of allocated resources. Metrics can include a speech recognition confidence score, processing speed, dialog behavior, requests for repeats, negative responses to confirmations, and task completions.

Abstract: A method and system for training an automatic speech recognition system are provided. The method includes separating training data into speaker specific segments, and for each speaker specific segment, performing the following acts: generating spectral data, selecting a first warping factor and warping the spectral data, and comparing the warped spectral data with a speech model. The method also includes iteratively performing the steps of selecting another warping factor and generating another warped spectral data, comparing the other warped spectral data with the speech model, and if the other warping factor produces a closer match to the speech model, saving the other warping factor as the best warping factor for the speaker specific segment. The system includes modules configured to control a processor in the system to perform the steps of the method.

Abstract: Disclosed herein are systems, computer-implemented methods, and computer-readable storage media for handling expected repeat speech queries or other inputs. The method causes a computing device to detect a misrecognized speech query from a user, determine a tendency of the user to repeat speech queries based on previous user interactions, and adapt a speech recognition model based on the determined tendency before an expected repeat speech query. The method can further include recognizing the expected repeat speech query from the user based on the adapted speech recognition model. Adapting the speech recognition model can include modifying an acoustic model, a language model, and a semantic model. Adapting the speech recognition model can also include preparing a personalized search speech recognition model for the expected repeat query based on usage history and entries in a recognition lattice. The method can include retaining unmodified speech recognition models with adapted speech recognition models.

Abstract: The present disclosure relates to systems, methods, and computer-readable media for generating a lexicon for use with speech recognition. The method includes overgenerating potential pronunciations based on symbolic input, identifying potential pronunciations in a speech recognition context, and storing the identified potential pronunciations in a lexicon. Overgenerating potential pronunciations can include establishing a set of conversion rules for short sequences of letters, converting portions of the symbolic input into a number of possible lexical pronunciation variants based on the set of conversion rules, modeling the possible lexical pronunciation variants in one of a weighted network and a list of phoneme lists, and iteratively retraining the set of conversion rules based on improved pronunciations. Symbolic input can include multiple examples of a same spoken word. Speech data can be labeled explicitly or implicitly and can include words as text and recorded audio.

Abstract: Systems, computer-implemented methods, and tangible computer-readable media for generating a pronunciation model. The method includes identifying a generic model of speech composed of phonemes, identifying a family of interchangeable phonemic alternatives for a phoneme in the generic model of speech, labeling the family of interchangeable phonemic alternatives as referring to the same phoneme, and generating a pronunciation model which substitutes each family for each respective phoneme. In one aspect, the generic model of speech is a vocal tract length normalized acoustic model. Interchangeable phonemic alternatives can represent a same phoneme for different dialectal classes. An interchangeable phonemic alternative can include a string of phonemes.

Abstract: A method and system for training an automatic speech recognition system are provided. The method includes separating training data into speaker specific segments, and for each speaker specific segment, performing the following acts: generating spectral data, selecting a first warping factor and warping the spectral data, and comparing the warped spectral data with a speech model. The method also includes iteratively performing the steps of selecting another warping factor and generating another warped spectral data, comparing the other warped spectral data with the speech model, and if the other warping factor produces a closer match to the speech model, saving the other warping factor as the best warping factor for the speaker specific segment. The system includes modules configured to control a processor in the system to perform the steps of the method.

Abstract: Disclosed herein are systems, computer-implemented methods, and computer-readable storage media for recognizing speech by adapting automatic speech recognition pronunciation by acoustic model restructuring. The method identifies an acoustic model and a matching pronouncing dictionary trained on typical native speech in a target dialect. The method collects speech from a new speaker resulting in collected speech and transcribes the collected speech to generate a lattice of plausible phonemes. Then the method creates a custom speech model for representing each phoneme used in the pronouncing dictionary by a weighted sum of acoustic models for all the plausible phonemes, wherein the pronouncing dictionary does not change, but the model of the acoustic space for each phoneme in the dictionary becomes a weighted sum of the acoustic models of phonemes of the typical native speech. Finally the method includes recognizing via a processor additional speech from the target speaker using the custom speech model.

Abstract: The present disclosure relates to systems, methods, and computer-readable media for generating a lexicon for use with speech recognition. The method includes overgenerating potential pronunciations based on symbolic input, identifying potential pronunciations in a speech recognition context, and storing the identified potential pronunciations in a lexicon. Overgenerating potential pronunciations can include establishing a set of conversion rules for short sequences of letters, converting portions of the symbolic input into a number of possible lexical pronunciation variants based on the set of conversion rules, modeling the possible lexical pronunciation variants in one of a weighted network and a list of phoneme lists, and iteratively retraining the set of conversion rules based on improved pronunciations. Symbolic input can include multiple examples of a same spoken word. Speech data can be labeled explicitly or implicitly and can include words as text and recorded audio.

Abstract: Disclosed herein are systems, methods, and computer-readable storage media for selecting a speech recognition model in a standardized speech recognition infrastructure. The system receives speech from a user, and if a user-specific supervised speech model associated with the user is available, retrieves the supervised speech model. If the user-specific supervised speech model is unavailable and if an unsupervised speech model is available, the system retrieves the unsupervised speech model. If the user-specific supervised speech model and the unsupervised speech model are unavailable, the system retrieves a generic speech model associated with the user. Next the system recognizes the received speech from the user with the retrieved model. In one embodiment, the system trains a speech recognition model in a standardized speech recognition infrastructure. In another embodiment, the system handshakes with a remote application in a standardized speech recognition infrastructure.

Abstract: Systems, computer-implemented methods, and tangible computer-readable media for generating a pronunciation model. The method includes identifying a generic model of speech composed of phonemes, identifying a family of interchangeable phonemic alternatives for a phoneme in the generic model of speech, labeling the family of interchangeable phonemic alternatives as referring to the same phoneme, and generating a pronunciation model which substitutes each family for each respective phoneme. In one aspect, the generic model of speech is a vocal tract length normalized acoustic model. Interchangeable phonemic alternatives can represent a same phoneme for different dialectal classes. An interchangeable phonemic alternative can include a string of phonemes.

Abstract: Disclosed herein are systems, computer-implemented methods, and tangible computer-readable media for handling missing speech data. The computer-implemented method includes receiving speech with a missing segment, generating a plurality of hypotheses for the missing segment, identifying a best hypothesis for the missing segment, and recognizing the received speech by inserting the identified best hypothesis for the missing segment. In another method embodiment, the final step is replaced with synthesizing the received speech by inserting the identified best hypothesis for the missing segment. In one aspect, the method further includes identifying a duration for the missing segment and generating the plurality of hypotheses of the identified duration for the missing segment. The step of identifying the best hypothesis for the missing segment can be based on speech context, a pronouncing lexicon, and/or a language model. Each hypothesis can have an identical acoustic score.

Abstract: Disclosed herein are systems, computer-implemented methods, and computer-readable storage media for recognizing speech by adapting automatic speech recognition pronunciation by acoustic model restructuring. The method identifies an acoustic model and a matching pronouncing dictionary trained on typical native speech in a target dialect. The method collects speech from a new speaker resulting in collected speech and transcribes the collected speech to generate a lattice of plausible phonemes. Then the method creates a custom speech model for representing each phoneme used in the pronouncing dictionary by a weighted sum of acoustic models for all the plausible phonemes, wherein the pronouncing dictionary does not change, but the model of the acoustic space for each phoneme in the dictionary becomes a weighted sum of the acoustic models of phonemes of the typical native speech. Finally the method includes recognizing via a processor additional speech from the target speaker using the custom speech model.