Patents by Inventor Anthony J. Perinelli

Anthony J. Perinelli has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 4953204
    Abstract: This invention relates to methods and apparatus for queuing calls to a multilocation service provider having a plurality of automatic call distributors (ACDs). If all circuits to the ACDs are unavailable, a call is queued in one of a plurality of queues. One or more of these queues will allow call completion to any ACD of the service provider as soon as an agent of that ACD becomes available. Advantageously, the average waiting time for customers to that service provider is reduced, thereby improving service. In accordance with one feature of the system, the caller can select one of a plurality of choices of music on hold as offered by the service provider.
    Type: Grant
    Filed: October 17, 1989
    Date of Patent: August 28, 1990
    Assignee: AT&T Bell Laboratories
    Inventors: Robert F. Cuschleg, Jr., Brian D. Freeman, Kevin B. Kelly, Philip J. Patti, Anthony J. Perinelli, Amy K. Shannon