Abstract: A system (100) for integrating a primary record viewing system (101A) with a different secondary record viewing system (101B), such that a displayed primary record (120, 122) is automatically linked to a plurality of selectively displayable secondary records (120, 122), includes a primary record viewer (218, 244) for viewing a primary record (120, 122), a secondary record viewer (220, 246) for viewing a secondary record (120, 122), a primary client (216, 242) for accessing a primary database (110, 118), and an integration agent (222, 248) for searching a secondary database (110, 118) for at least one secondary record (120, 122) associated with the primary record (120, 122), linking the primary record (120, 122) to the at least one secondary record (120, 122), and selectively displaying the at least one secondary record (120, 122) on a display device (212, 236).

Abstract: Automatic telephone answering equipment is disclosed which is associated with a telephone set connected to a switching system along with other telephone sets, and the answering equipment functions with central message recording equipment which is also connected to the switching system. Unanswered incoming calls originating from within or without the switching system are answered by the automatic answering equipment which then transfers the call to either another of the telephone sets or to the message recording equipment, as selected by the user of the answering equipment. When the call is transferred to the central message recording equipment the identity of the telephone set to which the call was directed is forwarded to the recording equipment. Only upon the calling party recording a message in the central message recording equipment, the recording equipment uses the called telephone set identity to call the originally called telephone set.