Abstract: According to some embodiments, a method and system provides receiving a first request for service from a client during a communication session by a server, providing a response to the first request to the client, the response to the first request including state information specific to the first request and a memory of the server; clearing the server memory of the state information specific to the first request; receiving, by the server, a second request for service from the client during the communication session, the second request including the state information specific to the first request; and restoring a state of the server memory based on the state information specific to the first request received in the second request.

Abstract: A business object model, which reflects data that is used during a given business transaction, is utilized to generate interfaces. This business object model facilitates commercial transactions by providing consistent interfaces that are suitable for use across industries, across businesses, and across different departments within a business during a business transaction. In some operations, software creates, updates, or otherwise processes information related to an opportunity business object.

Abstract: In one aspect, a method of generating a computer-based dialog process includes receiving, in a computer system, a process type for creating a process. The process type includes (i) step elements each corresponding to a user-interaction task in the process, and (ii) step groups each including one or more of the step elements, wherein the process type defines an order of the step groups. The method includes receiving executable code for the process in a configuration-time context. The executable code (i) specifies that each of the step groups is performed in one or more steps, thereby defining a granularity of the process, and (ii) assigns at least one of the step elements in each step group to each of the one or more steps, thereby defining an order of the step elements in each step group. The method includes generating a runtime implementation of the process using the executable code.

Abstract: Methods, systems, and apparatus, including computer program products, for implementing a software architecture design for a software application implementing selling standardized services. The application is structured as multiple process components interacting with each other through service interfaces, and multiple service operations, each being implemented for a respective process component. The process components include a Customer Quote Processing process component; a Sales Order Processing process component; a Service Confirmation Processing process component; a Financial Accounting Master Data Management processing component; a Customer Invoice Processing process component; an Accounting process component; a Balance of Foreign Payment Management process component; a Due Item Processing process component; and a Payment Processing process component.

Abstract: Methods, systems, and apparatus, including computer program products, for implementing a software architecture design for a software application implementing service request and order management. The application is structured as multiple process components interacting with each other through service interfaces, and multiple service interface operations, each being implemented for a respective process component. The process components include an Outbound Delivery process component, a Site Logistics Processing process component, a Confirmation and Inventory process component, a Customer Requirement Processing process component, a Supply and Demand Matching process component, a Logistics Execution Control process component, a Service Request Processing process component, a Customer Quote Processing process component, a Service Order Processing process component, a Service Contract process component, and a Service Confirmation Processing process component.

Abstract: A business object model, which reflects data that is used during a given business transaction, is utilized to generate interfaces. This business object model facilitates commercial transactions by providing consistent interfaces that are suitable for use across industries, across businesses, and across different departments within a business during a business transaction. In some operations, software creates, updates, or otherwise processes information related to an opportunity business object.

Abstract: User-generated input may be received to initiate a generation of a message associated with an incident of a computing system having a multi-layer architecture that requires support. Thereafter, context data associated with one or more operational parameters may be collected from each of at least two of the layers of the computing system. A message may then be generated on at least a portion of the user-generated input and at least a portion of the collected context data. Related apparatuses, methods, computer program products, and computer systems are also described.

Abstract: A business object model, which reflects data that is used during a given business transaction, is utilized to generate interfaces. This business object model facilitates commercial transactions by providing consistent interfaces that are suitable for use across industries, across businesses, and across different departments within a business during a business transaction. In some operations, software creates, updates, or otherwise processes information related to a sales order business object.

Abstract: A business object model, which reflects data that is used during a given business transaction, is utilized to generate interfaces. This business object model facilitates commercial transactions by providing consistent interfaces that are suitable for use across industries, across businesses, and across different departments within a business during a business transaction. In some operations, software creates, updates, or otherwise processes information related to a customer quote and/or a customer quote request business object.

Abstract: Methods and apparatus, including systems and computer program products, for a services architecture design that provides enterprise services having customer relationship management functionality at the level of an enterprise application. The design includes a set of service operations, process components, and optionally deployment units. Suitable business objects are also described.

Abstract: Methods, systems, and apparatus, including computer program products, for implementing a software architecture design for a software application implementing embedded support. The application is structured as multiple process components interacting with each other through service interfaces, and multiple service operations, each being implemented for a respective process component. The process components include, for example, a Support Request Processing process component that handles a request reflecting the initial inquiry to clarify and solve an incident during the operations of an IT system and a Software Problem Reporting process component that handles the collection and reporting of context data in the IT system.

Abstract: According to some embodiments, a method and system provides receiving a first request for service from a client during a communication session by a server, providing a response to the first request to the client, the response to the first request including state information specific to the first request and a memory of the server; clearing the server memory of the state information specific to the first request; receiving, by the server, a second request for service from the client during the communication session, the second request including the state information specific to the first request; and restoring a state of the server memory based on the state information specific to the first request received in the second request.

Abstract: In one aspect, a method of generating a computer-based dialog process includes receiving, in a computer system, a process type for creating a process. The process type includes (i) step elements each corresponding to a user-interaction task in the process, and (ii) step groups each including one or more of the step elements, wherein the process type defines an order of the step groups. The method includes receiving executable code for the process in a configuration-time context. The executable code (i) specifies that each of the step groups is performed in one or more steps, thereby defining a granularity of the process, and (ii) assigns at least one of the step elements in each step group to each of the one or more steps, thereby defining an order of the step elements in each step group. The method includes generating a runtime implementation of the process using the executable code.

Abstract: Methods and apparatus, including systems and computer program products, for a service architecture design that provides enterprise services having project management functionality at the level of an enterprise application. The design includes a set of service operations, process components, and optionally deployment units. Suitable business objects are also described.

Abstract: Methods, systems, and apparatus, including computer program products, for implementing a software architecture design for a software application implementing selling standardized services. The application is structured as multiple process components interacting with each other through service interfaces, and multiple service operations, each being implemented for a respective process component. The process components include a Customer Quote Processing process component; a Sales Order Processing process component; a Service Confirmation Processing process component; a Financial Accounting Master Data Management processing component; a Customer Invoice Processing process component; an Accounting process component; a Balance of Foreign Payment Management process component; a Due Item Processing process component; and a Payment Processing process component.

Abstract: Methods, systems, and apparatus, including computer program products, for implementing a software architecture design for a software application implementing embedded support. The application is structured as multiple process components interacting with each other through service interfaces, and multiple service operations, each being implemented for a respective process component. The process components include, for example, a Support Request Processing process component that handles a request reflecting the initial inquiry to clarify and solve an incident during the operations of an IT system and a Software Problem Reporting process component that handles the collection and reporting of context data in the IT system.

Abstract: Methods and apparatus, including systems and computer program products, for a services architecture design that provides enterprise services having customer relationship management functionality at the level of an enterprise application. The design includes a set of service operations, process components, and optionally deployment units. Suitable business objects are also described.

Abstract: Various embodiments include one or more of systems, methods, and software for document modeling. Some embodiments include defining a document model having further models of document portions. The document portions may include a header model including a set of header methods to provide interaction capabilities to other portions of a system and one or more item models, including a set of item methods to provide interaction capabilities to other portions of the system. The header model and the one or more item models may each include an association with one or more component models. Each component model may include a set of component methods to provide interaction capabilities to other portions of the system and component specific logic accessible through the component methods. Maps may also be provided between the models and wall as a link between the set of component methods and the component specific logic.

Abstract: Methods and apparatus, including systems and computer program products, for a services architecture design that provides enterprise services having customer relationship management functionality at the level of an enterprise application. The design includes a set of service operations, process components, and optionally deployment units. Suitable business objects are also described.

Abstract: Various embodiments provide for document framework. In some embodiments, the document framework allows document element modeling at various levels to allow reuse of document elements when modeling document types and generating documents from document models.