Abstract: Techniques that facilitate generating and executing an optimal dialogue strategy are provided. In one example, a system includes an information gain component and a question selector component. The information gain component estimates information gain data associated with first dialogue data of an information system. The information gain data is indicative of an amount of change in entropy associated with the first dialogue data. The question selector component selects between second dialogue data associated with a first question strategy and third dialogue data associated with a second question strategy based on the information gain data.

Abstract: Embodiments for building domain models from dialog interactions by a processor. A domain knowledge may be elicited from one or more dialog interactions with one or more users according to one or more dialog strategies. One or more domain models may be built and/or enhanced according to the domain knowledge.

Abstract: A bias detection method, system, and computer program product to evaluate bias in an artificial intelligence service include selecting a bias context, the bias context having a bias specification associated with the bias context, generating test data for determining the bias in the artificial intelligence service based on the bias specification and the bias context, and testing the artificial intelligence service for the bias with the generated test data.

Abstract: A dynamic road stretch dividing method, system, and computer program product, include determining a current lane distribution of partitions of a road stretch, calculating a new lane distribution of the road stretch to ameliorate traffic based on a pragmatic factor, and changing an alignment of the partitions of the current lane distribution to obtain the new lane distribution.

Abstract: A dialogue complexity assessment method, system, and computer program product for introducing the notion of dialogue complexity to understand and compare dialogues in a repository, calculating the dialogue complexity, use the dialogue complexity to understand customer interactions in a variety of domains using public and proprietary data, and demonstrate the dialogue complexity usage to improve a service management operation.

Abstract: A dialogue complexity assessment method, system, and computer program product including calculating a complexity utilizing domain-dependent terms and domain-independent terms of a dialogue, where the dialogue includes dialogue data from contact centers of service providers.

Abstract: Various embodiments are provided for integrating multiple domain learning and personalization in a dialog system for a user in a computing environment by a processor. One or more problem instances may be defined for multiple domains according to a problem instance template, identified user intent, links to one or more problem solvers associated with the multiple domains, or a combination thereof. A dialog plan may be determined to further define the one or more problem instances in response to user input. A solution may be provided to the user for the one or more problem instances.

Abstract: A computer-implemented dynamic road stretch dividing method, the method comprising: determining a current lane distribution of partitions of a road stretch; calculating a new lane distribution of the road stretch to ameliorate traffic based on a pragmatic factor; changing an alignment of the partitions of the current lane distribution to obtain the new lane distribution; and updating the pragmatic factor based on at least one of an external policy and a constraint input by a user.

Abstract: Techniques are provided for assigning a bias rating to a service based on bias and/or anti-bias testing. For example, unbiased data can be input to the service to, e.g., determine whether the service introduces elements of bias. As another example, biased data can be input to the service to determine whether the service provides elements of anti-bias. In one example, a computer-implemented method comprises selecting, by a device operatively coupled to a processor, source data configured according to a bias specification indicating a criterion that defines bias. The computer-implemented method can comprise determining whether bias exists in output data of the service and determining a bias rating based on the determining whether bias exists in the output data. The computer-implemented method can further comprise assigning the bias rating to the service.

Abstract: Various embodiments are provided for using a dialog system for integrating multiple domain learning and problem solving for a user in a computing environment by a processor. One or more problem instances may be defined for one or more selected domains in a multi-domain database according to a problem instance template, identified user intent, links to one or more problem solvers associated with the one or more selected domains, or a combination thereof. A dialog plan may be determined for the one or more problem instances using a dialog system associated with the multi-domain database, wherein each record in the multi-domain database corresponds to a selected database for the one or more selected domains. A solution may be provided to the user for the one or more problem instances. One or more preferences of a user may be learned according to the solution.

Abstract: A personal digital assistant device includes: a memory storing an interactive personal digital assistant program and a processor configured to execute the interactive personal digital assistant program. The interactive personal digital assistant program performs an operation to determine whether the service provider is automated or is not automated. The interactive personal digital assistant program is configured to issue a command to the service provider on behalf of a user of the device, when it is determined that the service provider is automated. The interactive personal digital assistant program is configured to issue an alert on the device when it is determined that the service provider is not automated. The interactive personal digital assistant program may continue until the goal of the interaction is met or human help is sought.

Abstract: Embodiments of the present invention provide a system for implementing multi-turn dialogs. The system performs a method that includes receiving a series of user utterances, generating a series of responsive system utterances, and labeling the series of responsive system utterances to generate training data for training a dialog management policy. The labeling includes executing a reward function at each turn of a dialog, in which for each turn of the dialog the reward function is configured to output a reward value that is based at least in part on an accuracy of the responsive system utterance of the turn and on number of dialog turns elapsed.

Abstract: Methods, systems and computer program products for generating hypergraph representations of dialog are provided herein. A computer-implemented method includes analyzing at least one dialog to identify one or more topics and one or more contributions by one or more persons to the one or more topics, tracking evolution of the identified topics over time in the at least one dialog, generating a hypergraph representation of the at least one dialog utilizing the identified topics, the identified contributions and the tracked evolution of the identified topics, and providing an interactive visualization tool based on the hypergraph representation of the at least one dialog.

Abstract: Embodiments of the present invention provide a system for implementing multi-turn dialogs. The system performs a method that includes receiving a series of user utterances, generating a series of responsive system utterances, and labeling the series of responsive system utterances to generate training data for training a dialog management policy. The labeling includes executing a reward function at each turn of a dialog, in which for each turn of the dialog the reward function is configured to output a reward value that is based at least in part on an accuracy of the responsive system utterance of the turn and on number of dialog turns elapsed.

Abstract: Methods and arrangements for document quality assessment. Documents are accepted and a quality specification containing predetermined quality criteria is assimilated. Each document is assessed based on the predetermined quality criteria, and a quality score is assigned to each document, the quality score being a function of positive and negative attributes assessed for each document.

Abstract: Techniques facilitating estimating and visualizing entity to agent collaboration to facilitate automated plan generation are provided. In one example, a computer-implemented method comprises generating, by a device operatively coupled to a processor, a plan based on receiving first input data associated with an instance model. The computer-implemented method also comprises generating, by the device, a revised plan based on receiving second input data, associated with a revised instance model, from an entity. Furthermore, the computer-implemented method comprises, tracking, by the device, a contribution of the entity as a function of a modification from the instance model to the revised instance model.

Abstract: Methods and arrangements for forecasting at least one attribute of a future event based on a repository of historical event data associated with historical events comparable to the future event. A plurality of event data points are obtained from the repository of historical event data. The plurality of event data points are grouped in accordance with at least one category and a plurality of subcategories to create at least one data tree. Certain of the grouped event data points are designated to form a set of candidate data attributes, and the designated set of candidate data attributes are compared to a set of data attributes from the at least one data tree associated with the future event. Based on the comparing, there is identified a data attribute missing from the set of data attributes from the at least one data tree associated with the future event, and a value for the missing data attribute is forecast. Other variants and embodiments are broadly contemplated herein.

Abstract: Embodiments of the present invention provide a system for implementing multi-turn dialogs. The system performs a method that includes receiving a series of user utterances, generating a series of responsive system utterances, and labeling the series of responsive system utterances to generate training data for training a dialog management policy. The labeling includes executing a reward function at each turn of a dialog, in which for each turn of the dialog the reward function is configured to output a reward value that is based at least in part on an accuracy of the responsive system utterance of the turn and on number of dialog turns elapsed.

Abstract: A dialogue complexity assessment method, system, and computer program product for introducing the notion of dialogue complexity to understand and compare dialogues in a repository, calculating the dialogue complexity, use the dialogue complexity to understand customer interactions in a variety of domains using public and proprietary data, and demonstrate the dialogue complexity usage to improve a service management operation.

Abstract: A dialogue complexity assessment method, system, and computer program product for introducing the notion of dialogue complexity to understand and compare dialogues in a repository, calculating the dialogue complexity, use the dialogue complexity to understand customer interactions in a variety of domains using public and proprietary data, and demonstrate the dialogue complexity usage to improve a service management operation.