Abstract: A management database is queried to determine which customers have failed to respond to recall notices. The resulting list of customers may be sorted or filtered so that some customers are preferentially contacted first, based on expected value or office preferences. The list may also be sorted or filtered to fill specific providers' schedules first. Customer names and contact information are then presented to schedulers so that customers may be contacted. The time and date of each contact is automatically recorded along with the outcome of the contact. A customer name is presented to a scheduler only if the same name is not being simultaneously presented to other schedulers and that customer was not too recently contacted, so that redundant or too frequent contacts are avoided.

Abstract: A management database is queried to determine which customers have failed to respond to recall notices. The resulting list of customers may be sorted or filtered so that some customers are preferentially contacted first, based on expected value or office preferences. The list may also be sorted or filtered to fill specific providers' schedules first. Customer names and contact information are then presented to schedulers so that customers may be contacted. The time and date of each contact is automatically recorded along with the outcome of the contact. A customer name is presented to a scheduler only if the same name is not being simultaneously presented to other schedulers and that customer was not too recently contacted, so that redundant or too frequent contacts are avoided.

Abstract: A method and apparatus for identifying and contacting customers who have not responded to reminders to schedule a return appointment, or who are due for a visit according to accepted standards of care or office policies, but have not scheduled an appointment. A management database is queried to determine which customers have failed to respond to recall notices. The resulting list of customers may be sorted or filtered so that some customers are preferentially contacted first, based on expected value or office preferences. The list may also be sorted or filtered to fill specific providers' schedules first. Customer names and contact information are then presented to schedulers so that customers may be contacted. The time and date of each contact is automatically recorded along with the outcome of the contact.

Abstract: A resource oriented host computer-printer system in which the host computer and printer share information and data processing duties. A system and method for analyzing the execution times for draw primitives allows the host computer to determine whether the printer will be able to render draw primitives in real-time. If the printer cannot render the draw primitives in real-time, the host computer may send the draw primitives to be pre-rendered by the printer. The rendering is accomplished in less than thirty seconds. The host computer can determine the execution times for the draw primitives and dynamically alter the timeout period accordingly. If the printer exceeds the determined execution time, the host computer generate a timeout error message. No false timeout error messages are generated by the host computer because the timeout period is related to the actual processing time required by the printer.

Abstract: A host computer and printer and method of operation wherein the data file describing a document is processed in a manner that creates a frame of data to be transmitted from the host computer to the printer. The data frame contains a data stream which is wrapped in a create font command wrapper so that the printer will be able to process the data frame in some manner. If the printer is operating in a first mode and cannot process the actual stream data, the frame wrapper will allow the printer to process the wrapper and ignore the data stream. If the printer is operating in a second mode and can process the actual data stream, the printer ignores the wrapper and processes the data. The printer will print a message to the user if the printer cannot process the actual data stream. The message informs the user of the printer's inability to process the data stream.