Patents by Inventor Carrie L. Stevick

Carrie L. Stevick has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method of managing customer care
    Patent number: 10055743
    Abstract: Embodiments of the disclosure relate generally to methods and systems for monitoring customer service channels and identifying possible improvements for customer service channels. A computer system may comprise one or more analysis applications operable to receive and analyze information from a plurality of customer service channels. Customer service channels may include retail stores, customer care centers, and websites.
    Type: Grant
    Filed: July 3, 2014
    Date of Patent: August 21, 2018
    Assignee: Sprint Communications Company L.P.
    Inventors: Meredith M. Cracchiolo, John R. Glenn, Anna M. Jenkins, Timothy S. Kellerman, Carrie L. Stevick