Abstract: A proactive IT infrastructure support system is set forth which provides operations performance benchmarking. The operations performance benchmarking makes use of data that is available from a direct supply model. The operations performance benchmarking collects, analyzes, and formats the data into a single, easy-to-use interface that provides customers an ability quickly evaluate absolute performance of key IT performance metrics and to evaluate relative performance by comparing the results to the customer's choice of a variety of external benchmarks (such as industry peers) and internal benchmarks (site vs. site, and performance to Service Level Agreement).