Abstract: A method of processing data is described. A set of documents is stored in a data store. A hierarchical data structure is created based on concepts within the documents. The hierarchical data structure's generated by generating phrases from the documents, initiating clustering of the phrases by entering respective documents into each of a plurality of slots, wherein only one result is entered for multiple documents that are similar, clustering the documents for each slot by creating trees with respective nodes representing the documents that are similar, and labeling each tree by determining a concept of each tree and its nodes. Once labeling is completed, a sentence summarizer and sentence filtering and scoring are applied to create summary sentences and scores.

Abstract: A computer implemented system and method for automatically generating a response to a user generated content, the system comprises an interface configured to receive, via a communication network, user generated content from at least one social networking source; a natural language processor configured to process one or more terms from the user generated content to identify the user generated content; a programmed computer processor configured to match the identified user generated content with at least one resource provided by a content provider; an electronic storage component configured to store a reference to the at least one resource; a programmed computer processor configured to generate a response to the user generated content, wherein the resource comprises the reference to the at least one resource; and a programmed computer processor configured to provide, via a communication network, the response to the social networking source.