Abstract: Techniques described herein are directed to a sentiment analysis engine for classifying and quantifying customer sentiments between a customer and an agent. The sentiment analysis engine includes a data acquisition engine configured to receive data from a plurality of different communication channels. A preprocessing engine of the sentiment analysis engine is configured to apply rule(s) that are configured to perform formatting and/or filtering operations on the received data and/or isolate customer-provided messages from agent-provided messages. A customization engine of the sentiment analysis engine is configured to perform channel-specific customizations on the received data, such as, but not limited to interpreting the data in a channel-specific manner A batch scoring engine of the sentiment analysis engine is configured to quantify customer sentiments in real-time (e.g.

Abstract: Techniques described herein are directed to a sentiment analysis engine for classifying and quantifying customer sentiments between a customer and an agent. The sentiment analysis engine includes a data acquisition engine configured to receive data from a plurality of different communication channels. A preprocessing engine of the sentiment analysis engine is configured to apply rule(s) that are configured to perform formatting and/or filtering operations on the received data and/or isolate customer-provided messages from agent-provided messages. A customization engine of the sentiment analysis engine is configured to perform channel-specific customizations on the received data, such as, but not limited to interpreting the data in a channel-specific manner A batch scoring engine of the sentiment analysis engine is configured to quantify customer sentiments in real-time (e.g.

Abstract: A database of technical support calls, or queries received for technical support, is used to identify popular topics for an entity such as a company. The topics may be issues related to products provided by the company such as software. Relevant information is collected for each topic from internal sources (such as knowledge bases or other technical publications) and external sources (such as webpages or online forums). The information is used to create topic pages for each topic that are meant to provide information related to the topic, as well as guide users to resources where additional information for the topic can be obtained. The generated topic pages are encoded using a schema that is recognizable by search engines so that the contents of the topics pages can be presented by the search engines directly in a search results page.

Abstract: A database of technical support calls, or queries received for technical support, is used to identify popular topics for an entity such as a company. The topics may be issues related to products provided by the company such as software. Relevant information is collected for each topic from internal sources (such as knowledge bases or other technical publications) and external sources (such as webpages or online forums). The information is used to create topic pages for each topic that are meant to provide information related to the topic, as well as guide users to resources where additional information for the topic can be obtained. The generated topic pages are encoded using a schema that is recognizable by search engines so that the contents of the topics pages can be presented by the search engines directly in a search results page.

Abstract: The inventive device (11) for suspending a handbag to tables consists of a U-shaped elastic ribbon (13) provided with a spring, in particular a coated steel spring. Said ribbon comprises a first tensioned branch (15) provided with a first end area (22) and a second outward curved branch (25) provided with a second end area (33) which is bent inside U. The second end area (33), in the closed position thereof, is guided around the first end area (22) and is applied thereto from outside by pressure, said first end area being tensioned. When said two branches are pressed against each other in such a way that the end areas are mutually applied, they are oriented in a parallel direction with respect to each other.