Patents by Inventor Christopher Clemmentt Macleod Beck

Christopher Clemmentt Macleod Beck has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and apparatus for rules-based storage and retrieval of multimedia interactions within a communication center
    Patent number: 6230197
    Abstract: A multimedia call center includes facility for storing copies of transactions associated with the call center in a data repository, relating the transactions according to specific criteria, and an interactive interface for a user to access the files from a graphic string of identifiers representing the files, and to play the files, thereby reviewing the actual transactions. In a preferred embodiment text versions of non-text events may be prepared and related to the non-text stored files in a manner that the related text files may also be selected and reviewed by use of the same interactive interface. By data extraction applied to the text files, the text files and the non-text files associated with some text files may be related to one another by relational criteria, and other informational files may also be related to the stored event files.
    Type: Grant
    Filed: September 11, 1998
    Date of Patent: May 8, 2001
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventors: Christopher Clemmentt Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, Robin Marie Mitchell, James Karl Powers, Mark Franklin Sidell, Charles Dazler Knuff