Abstract: An administration system for a public switched telephone network (PSTN) includes a first automatic service order processing system which receives a service request from a customer requesting service. When the service request is eligible, the first automatic service order processing system automatically provisions first customer facilities to execute the service request based upon first information stored by the first automatic service order processing system, the first information including customer identification data and customer facility data. The first information is maintained by the first automatic service order processing system without altering the customer facility data when a disconnect request is received from the customer. When the service request is not eligible, the first automatic service order processing system generates a provisioning request.

Abstract: An administration system for a switched telephone network which includes an attendant station for receiving service requests, a Service Order Processing (SOP) system for creating and distributing service orders for processing by downstream processing systems, and Adjunct Processor (AP) having storage for storing data including Living Unit (LU) data, network facility data and Telephone Number (TN) data, the foregoing system being used to perform the steps of receiving a request for service at the attendant station, determining the reason for the request and customer information, using the customer information to determine from the AP the facility and services available, selecting a TN from the AP, determining if the service request is eligible for handling by the AP, if not eligible issuing a service order and processing it in the current fashion, if eligible initiating processing by the AP, determining in the AP whether Work and Force Administration (WFA) action is necessary, and if so, preparing and dispatch