Patents by Inventor Darren Croke

Darren Croke has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Email handling for a contact center
    Patent number: 10158600
    Abstract: This disclosure relates to handling email for a contact center. In one example, a contact center system can include an email interface to access an enterprise email system, inbound emails to and from each inbound mailbox in the contact center system being stored and maintained in the enterprise email system. An email tracking data structure can be stored in memory, the email tracking data structure programmed to store interaction data corresponding to each email interaction being processed by the contact center system. An email handling control can be programmed to control sending a reply email to a given incoming contact email from a contact based on the interaction data associated with the given incoming contact email, the reply email being sent to the contact through the enterprise email system via the email interface.
    Type: Grant
    Filed: October 6, 2015
    Date of Patent: December 18, 2018
    Assignee: MITEL NETWORKS, INC.
    Inventors: Darren Croke, Asim Parekh, Eric Lockhart
  • Email handling for a contact center
    Patent number: 9171290
    Abstract: This disclosure relates to handling email for a contact center. In one example, a contact center system can include an email interface to access an enterprise email system, inbound emails to and from each inbound mailbox in the contact center system being stored and maintained in the enterprise email system. An email tracking data structure can be stored in memory, the email tracking data structure programmed to store interaction data corresponding to each email interaction being processed by the contact center system. An email handling control can be programmed to control sending a reply email to a given incoming contact email from a contact based on the interaction data associated with the given incoming contact email, the reply email being sent to the contact through the enterprise email system via the email interface.
    Type: Grant
    Filed: June 17, 2011
    Date of Patent: October 27, 2015
    Assignee: SHORETEL, INC.
    Inventors: Darren Croke, Asim Parekh, Eric Lockhart