Abstract: A method and apparatus are provided which present hierarchical data to a user via a graphical user interface. In the interface, hierarchical data is represented by nodes, beginning with one or more top nodes and extending into lower hierarchical levels by the display of child nodes, child's child nodes, and so forth. The arrangement of nodes on the graphical user interface is such that scaling portrays the various hierarchical levels, and nodes do not spatially interfere with one another. Navigation through the hierarchical data is provided by allowing the user to select any visible node, at which point a zoom-in or zoom-out view to the selected node as a centrally located node on the interface is performed.

Abstract: An approach for facilitating the analysis of computer software errors generally involves logging status data in a volatile memory, such as a random access memory (RAM). The status data may indicate one or more attributes of a computing system or any of its components. The status data may be supplemented with additional status data to indicate attributes of the computing system and its components over time. In response to detecting a specified condition, the status data is written from the volatile memory to a non-volatile memory, for example, onto one or more disks. The status data stored on the non-volatile memory may then be used to analyze the behavior of the computer software over time leading up to the computer software error.

Abstract: Automatically managing network addresses in a managed access environment is described. A managed access environment is defined as one in which a service provider delegates responsibility for a portion of their address space to an access provider, which is responsible for distributing the addresses to devices used by subscribers of the service provider. An aspect of the invention allows rule-action associations to be defined. The method includes accessing network address utilization data and evaluating rule conditions in relation to the utilization data. When a rule condition is met, an associated address management action is executed. Different embodiments of the invention provide execution of different actions, such as allocating, reconfiguring, and reclaiming addresses from a service provider's address space.

Abstract: Techniques for configuring a customer premises equipment connected to a network of a network service provider include receiving configuration information at a distributed component on the network from a central unit on the network. The distributed component also receives from the customer premises equipment a request for values of configuration parameters that determine network properties for the customer premises equipment. The distributed component generates a set of values for the configuration parameters based on the request and the configuration information received from the central unit. The set of values are sent from the distributed component to the customer premises equipment. A system using these techniques is scalable with increasing numbers of customer premises equipments simultaneously requesting values for configuration parameters and is robust in face of equipment failure at a distributed component or at the central unit or both.

Abstract: A method for automatically managing network addresses in a managed access environment is described. A managed access environment is defined as one in which a service provider delegates responsibility for a portion of their address space to an access provider, which is responsible for distributing the addresses to devices used by subscribers of the service provider. An aspect of the invention allows rule-action associations to be defined. The method includes accessing network address utilization data and evaluating rule conditions in relation to the utilization data. When a rule condition is met, an associated address management action is executed. Different embodiments of the invention provide execution of different actions, such as allocating, reconfiguring, and reclaiming addresses from a service provider's address space.

Abstract: A method and apparatus are provided which present hierarchical data to a user via a graphical user interface. A preferred embodiment represents hierarchical data related to a computer network and is provided to a user as part of a network management software application. In the interface, hierarchical data is represented by nodes, beginning with one or more top nodes and extending into lower hierarchical levels by the display of child nodes, child's child nodes, and so forth. The arrangement of nodes on the graphical user interface is such that scaling portrays the various hierarchical levels, and nodes do not spatially interfere with one another. Navigation through the hierarchical data is provided by allowing the user to select any visible node, at which point a zoom-in or zoom-out view to the selected node as a centrally located node on the interface is performed.

Abstract: A method and apparatus are provided which present hierarchical data to a user via a graphical user interface. A preferred embodiment represents hierarchical data related to a computer network and is provided to a user as part of a network management software application. In the interface, hierarchical data is represented by nodes, beginning with one or more top nodes and extending into lower hierarchical levels by the display of child nodes, child's child nodes, and so forth. The arrangement of nodes on the graphical user interface is such that scaling portrays the various hierarchical levels, and nodes do not spatially interfere with one another. Navigation through the hierarchical data is provided by allowing the user to select any visible node, at which point a zoom-in or zoom-out view to the selected node as a centrally located node on the interface is performed.