Patents by Inventor Debbie A. Hill

Debbie A. Hill has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Interface for trouble report input system and trouble report resolution system
    Patent number: 6516055
    Abstract: A trouble report processing system provides an electronic interface between a telephone company's trouble report input system and its trouble report resolution system. The interface eliminates the need for the trouble report input system to generate a paper ticket that must be carried to a trouble report resolution system. An operator receives a call and generates a trouble report which is stored in the trouble report input system as an electronic trouble ticket. The interface continually, periodically or as desired, monitors the trouble report input system for the presence of new electronic trouble tickets. When the interface finds a new electronic trouble ticket, it acquires the information contained therein and uses it to build a trouble ticket in a format that the trouble ticket resolution system can process.
    Type: Grant
    Filed: December 29, 1999
    Date of Patent: February 4, 2003
    Assignee: BellSouth Intellectual Property Corp.
    Inventors: Robert J. Bedeski, H. R. Greene, Jr., Corky Umstead, Debbie A. Hill, Ron D. Stanley