Patents by Inventor Donald J. Thorne

Donald J. Thorne has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 4896345
    Abstract: A call handling system is presented in which an assembly of operators are provided to efficiently handle incoming calls. A first array of operators solely handle incoming calls. A second array of operators are provided to handle incoming calls and to periodically return calls from messages which were recorded during peak times when all operators were busy and incoming calls continued. A microprocessor monitors the recorded messages and, when a predetermined number have accumulated, directs one of the operators to transcribe the messages into memory in the microprocessor. At this point in time, the microprocessor avails itself of certain operators who are capable of handling both incoming and outgoing calls, places the return call, and interconnects the operator with such return call.
    Type: Grant
    Filed: February 16, 1989
    Date of Patent: January 23, 1990
    Inventor: Donald J. Thorne