Abstract: Provided is a process, including: sending, via a first channel, to a client computing device, a challenge of a test to determine whether a human or a computer is generating input; receiving, via a second channel, a response to the challenge, wherein the second channel and the first channel are not both accessible to a client-application in which the response is input, and wherein the test includes an image recognition task by which the response is determined from the challenge; and determining whether a human or computer generated the response based on performance in the image recognition task indicated by the response.

Abstract: A method includes determining that a user is initiating a support ticket based on an intended recipient of information input by the user into a support portal application on a user device, wherein the intended recipient is a technical support consultant of an enterprise associated with the user. The method further includes determining a candidate problem statement based on analysis of information input, the candidate problem statement identifying a technical issue that the user is likely describing in information input by the user. In addition, the method includes determining a set of potential solutions to the technical issue by comparing, using the processor, the candidate problem statement to a plurality of past problem statements that are each associated with at least one respective solution. Further, the method includes formatting each of the potential solutions for display in the support portal application on the user device prior to creating the support ticket.

Abstract: Provided is a process, including: sending, via a first channel, to a client computing device, a challenge of a test to determine whether a human or a computer is generating input; receiving, via a second channel, a response to the challenge, wherein the second channel and the first channel are not both accessible to a client-application in which the response is input, and wherein the test includes an image recognition task by which the response is determined from the challenge; and determining whether a human or computer generated the response based on performance in the image recognition task indicated by the response.