Patents by Inventor Edward A. Dales

Edward A. Dales has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20210078250
    Abstract: According to examples, a build module may include a housing, a build material chamber, and a build chamber. The build material chamber may be positioned beneath the build chamber in the housing and may include a moveable support member, in which a build material distributor is to supply successive layers of build material onto the moveable support member from the build material chamber. The build module may be removably insertable into a build receiver of an additive manufacturing system to allow the additive manufacturing system to solidify a portion of the successive layers received onto the moveable support member during the solidification process of the build material. The moveable support member may separate the build material chamber from the build chamber to block build material from the above the build material chamber from being received into the build material chamber during a solidification process of the build material.
    Type: Application
    Filed: November 25, 2020
    Publication date: March 18, 2021
    Applicant: Hewlett-Packard Development Company, L.P.
    Inventors: Fernando JUAN, Alejandro Manuel DE PENA, Esteve COMAS, Edward Dale DAVIS
  • Patent number: 10889059
    Abstract: A build module is provided. The build module may include a housing and a build material chamber in the housing to hold build material. The build module may include a build chamber in the housing. The build material chamber may be beneath the build chamber or next to the build chamber. The build chamber may include a moveable support member to receive successive layers of the build material from a build material distributor. The build module may be removably insertable into a build receiver of an additive manufacturing system to allow the additive manufacturing system to solidify a portion the successive layers to be received onto the movable support member.
    Type: Grant
    Filed: March 31, 2014
    Date of Patent: January 12, 2021
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventors: Fernando Juan, Alejandro Manuel De Pena, Esteve Comas, Edward Dale Davis
  • Publication number: 20200402410
    Abstract: Disclosed in this specification are methods, systems and apparatus, including computer programs encoded on non-transitory computer storage media for unmanned aerial vehicle (UAV) flight operation and privacy controls. Based on geofence types, and UAV distance from a geofence, sensors and other devices connected to a UAV are conditionally operational. Image data collected during a UAV flight may be obfuscated by the UAV while in flight, or via a post-flight process using log data generated by the UAV.
    Type: Application
    Filed: August 31, 2020
    Publication date: December 24, 2020
    Inventors: Dana Livonia Contreras, Lucas Palage Doyle, Justin Eugene Kuehn, Volkan Gurel, Eric David Johnson, Edward Dale Steakley
  • Patent number: 10841428
    Abstract: In a method for managing a contact center, the method includes: receiving, by a processor, a first incoming communication from a communication device associated with a customer; determining, by the processor, the first incoming communication should not be routed to any agents from among a first group of agents; routing, by the processor, the first incoming communication to an electronic device operated by an agent from among a second group of agents; monitoring, by the processor, an outcome of an interaction between the agent and the customer; determining, by the processor, a quality level for the agent in handling the interaction with respect to the first incoming communication; and routing, by the processor, a second incoming communication to the second agent based on the quality level for the agent in handling the interaction with respect to the second incoming communication.
    Type: Grant
    Filed: December 29, 2017
    Date of Patent: November 17, 2020
    Inventor: Edward Dale Victor McCoy
  • Patent number: 10814608
    Abstract: A printing system may be provided. The printing system may include an agent distributor to selectively deliver at least one printing agent onto a substrate on a first type of supply module and a layer of build material on a second type of supply module. The printing system may include a controller to control the agent distributor to selectively deliver the at least one printing agent in patterns derived from data representing a slice of a three-dimensional object to be generated and representing an image to be generated on the substrate.
    Type: Grant
    Filed: November 6, 2014
    Date of Patent: October 27, 2020
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventors: Megha Jaiswal, Rishi Sharma, Sanket Naik, Fernando Juan, Edward Dale Davis
  • Patent number: 10762795
    Abstract: Disclosed in this specification are methods, systems and apparatus, including computer programs encoded on non-transitory computer storage media for unmanned aerial vehicle (UAV) flight operation and privacy controls. Based on geofence types, and UAV distance from a geofence, sensors and other devices connected to a UAV are conditionally operational. Image data collected during a UAV flight may be obfuscated by the UAV while in flight, or via a post-flight process using log data generated by the UAV.
    Type: Grant
    Filed: March 31, 2016
    Date of Patent: September 1, 2020
    Assignee: Skydio, Inc.
    Inventors: Dana Livonia Contreras, Lucas Palage Doyle, Justin Eugene Kuehn, Volkan Gurel, Eric David Johnson, Edward Dale Steakley
  • Publication number: 20200230885
    Abstract: According to one example, there is provided apparatus for generating a three-dimensional object. The apparatus comprises a build material distributor movable bi-directionally in a first axis to deposit successive layers of a build material on a support, and an agent distributor movable bi-directionally in a second axis different to the first axis to deliver an agent onto selected portions of successive layers of build material.
    Type: Application
    Filed: April 9, 2020
    Publication date: July 23, 2020
    Inventors: Fernando Juan Jover, Alejandro Manuel de Pena, Esteve Comas Cespedes, Edward Dale Davis
  • Patent number: 10647059
    Abstract: According to one example, there is provided apparatus for generating a three-dimensional object. The apparatus comprises a build material distributor movable bi-directionally in a first axis to deposit successive layers of a build material on a support, and an agent distributor movable bi-directionally in a second axis different to the first axis to deliver an agent onto selected portions of successive layers of build material.
    Type: Grant
    Filed: January 31, 2014
    Date of Patent: May 12, 2020
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventors: Fernando Juan Jover, Alejandro Manuel de Pena, Esteve Comas Cespedes, Edward Dale Davis
  • Patent number: 10392521
    Abstract: Provided in one example herein is a three-dimensional printing method, comprising: (A) forming a layer comprising particles comprising a polymer and cavities between the particles, wherein the particles have an average diameter of between about 5 ?m and about 250 ?m; (B) disposing a liquid suspension over at least a portion of the layer such that the liquid suspension infiltrates into the cavities, wherein the liquid suspension comprises a radiation-absorbing coalescent agent and nanoparticles having an average diameter of less than or equal to about 500 nm; (C) forming an object slice by exposing the infiltrated layer to a radiant energy, wherein the object slice comprises a polymeric matrix comprising the polymeric particles, at least some of which are fused to one another, and the nanoparticles within the polymeric matrix; and (D) repeating (A) to (C) to form the three-dimensional object comprising multiple object slices bound depth-wise to one another.
    Type: Grant
    Filed: September 30, 2014
    Date of Patent: August 27, 2019
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventors: Hou T. Ng, Ali Emamjomeh, Alejandro Manuel De Pena, Edward Dale Davis
  • Patent number: 10382629
    Abstract: A method of routing social media communication in a contact center system supporting an organization includes receiving, by a processor, a plurality of communications by one or more users from one or more social media platforms, determining, by the processor, valuation scores for the communications, filtering, by the processor, the communications based on a criteria, reorganizing, by the processor, the filtered communications based on the valuation scores, and routing, by the processor, the communications to a plurality of agents of the contact center system.
    Type: Grant
    Filed: December 19, 2017
    Date of Patent: August 13, 2019
    Inventor: Edward Dale Victor McCoy
  • Publication number: 20190233136
    Abstract: Systems and methods for aircraft flight control rigging are described. An example system includes a first set of laser rangefinders to measure, for each laser rangefinder of the first set, a distance from the laser rangefinder to a respective target location on a fixed surface of an aircraft, and a second set of laser rangefinders to measure, for each laser rangefinder of the second set, a distance to a respective target location on a control surface of the aircraft. The example system also includes a processor to (i) receive signals indicative of the distance measured by each rangefinder and (ii) generate a first plot line graphic of the measured distances of each of the rangefinders of the first set to its respective target location and a second plot line graphic of the measured distances of each of the laser rangefinders of the second set to its respective target location.
    Type: Application
    Filed: January 31, 2018
    Publication date: August 1, 2019
    Inventors: Scott Charles Farner, Joseph Edward Dale Sharp, Randall Wade Dickson
  • Patent number: 10247043
    Abstract: A ducted cowl support includes an annular structure configured to be mounted to an annular turbine engine frame and including one or more bypass ducts integrally formed therein.
    Type: Grant
    Filed: December 11, 2015
    Date of Patent: April 2, 2019
    Assignee: General Electric Company
    Inventors: William Howard Hasting, David Edward Dale, Jared Matthew Wolfe
  • Publication number: 20180190132
    Abstract: Methods, systems and apparatus, including computer programs encoded on computer storage media for generation of autonomous unmanned aerial vehicle flight plans based on triggered sensor information. One of the methods includes accessing information correlated from sensors monitoring features of weather events, and determining an upcoming weather event, the determination comprising one or more areas expected to be affected by the weather event. A likelihood of damage associated with the weather event is determined to be greater than a threshold in the areas. The weather event is monitored while areas in which the likelihood is greater than the threshold are updated accordingly. Subsequent to the weather event, properties to be inspected by unmanned aerial vehicles are determined based on severity information associated with the weather event.
    Type: Application
    Filed: December 22, 2017
    Publication date: July 5, 2018
    Inventors: Caity Cronkhite, Brent Davidson, Kartik Ghorakavi, Lauren Gimmillaro, Edward Dale Steakley
  • Publication number: 20180191905
    Abstract: In a method for managing a contact center, the method includes: receiving, by a processor, a first incoming communication from a communication device associated with a customer; determining, by the processor, the first incoming communication should not be routed to any agents from among a first group of agents; routing, by the processor, the first incoming communication to an electronic device operated by an agent from among a second group of agents; monitoring, by the processor, an outcome of an interaction between the agent and the customer; determining, by the processor, a quality level for the agent in handling the interaction with respect to the first incoming communication; and routing, by the processor, a second incoming communication to the second agent based on the quality level for the agent in handling the interaction with respect to the second incoming communication.
    Type: Application
    Filed: December 29, 2017
    Publication date: July 5, 2018
    Inventor: Edward Dale Victor McCoy
  • Publication number: 20180176380
    Abstract: A method of routing social media communication in a contact center system supporting an organization includes receiving, by a processor, a plurality of communications by one or more users from one or more social media platforms, determining, by the processor, valuation scores for the communications, filtering, by the processor, the communications based on a criteria, reorganizing, by the processor, the filtered communications based on the valuation scores, and routing, by the processor, the communications to a plurality of agents of the contact center system.
    Type: Application
    Filed: December 19, 2017
    Publication date: June 21, 2018
    Inventor: Edward Dale Victor McCoy
  • Publication number: 20180174085
    Abstract: According to some example embodiments, in a method for managing a contact center, the method includes: receiving, by a processor, an instruction to initiate a plurality of outbound communications; identifying, by the processor, a plurality of time slots for each of a plurality of communication channels; assigning, by the processor, users to the time slots for one or more of the communication channels; and transmitting, by the processor, an outbound communication, by way of a corresponding communication channel, to each of the users assigned to one of the time slots.
    Type: Application
    Filed: December 19, 2017
    Publication date: June 21, 2018
    Inventor: Edward Dale Victor McCoy
  • Publication number: 20180165692
    Abstract: A method for managing social media communications of an organization supported by a contact center system includes receiving a communication by a user from a social media platform, determining a relevance of the communication to the organization, analyzing the communication to generate a suggested response to the communication, routing the communication to an agent of the contact center system, and displaying the suggested response on a display device of the agent.
    Type: Application
    Filed: December 14, 2017
    Publication date: June 14, 2018
    Inventor: Edward Dale Victor McCoy
  • Publication number: 20180139328
    Abstract: In a method for managing a contact center, the method includes: receiving, by a processor, a first plurality of communications from a server during a training period; transmitting, by the processor, a pair of the communications to a device operated by a first contact center agent; receiving, by the processor, a signal from the device operated by the first contact center agent indicating a selection, by the first contact center agent, of a ranking between the pair of the communications; receiving, by the processor, a second plurality of communications from the server during a non-training period; reorganizing, by the processor, the second plurality of communications based on the selection of the ranking between the pair of communications to generate a reorganized second plurality of communications; and routing, by the processor during the non-training period, one or more of the reorganized second plurality of communications according to rank.
    Type: Application
    Filed: November 16, 2017
    Publication date: May 17, 2018
    Inventors: William Anthony Alford, Edward Dale Victor McCoy
  • Publication number: 20180096609
    Abstract: Methods, systems and apparatus, including computer programs encoded on computer storage media for fleet management of unmanned aerial vehicles, including flight authorization. One of the methods includes maintaining one or more rules associated with authorizing UAVs to implement flight plans. A request to generate a flight plan associated with a job is received, the request including information indicating a flight pattern comprising, at least, one or more waypoints associated with geospatial references. The flight plan is generated based on the request, and an initial authorization check is determined based on the maintained rules and the generated flight plan. Upon a positive determination, access to the generated flight plan is provided by a ground control system, and the flight plan is implemented.
    Type: Application
    Filed: September 29, 2017
    Publication date: April 5, 2018
    Inventors: Jason de la Cruz, Brad Mandala, Charles Taylor, Edward Dale Steakley
  • Publication number: 20180025473
    Abstract: Disclosed in this specification are methods, systems and apparatus, including computer programs encoded on non-transitory computer storage media for unmanned aerial vehicle (UAV) flight operation and privacy controls. Based on geofence types, and UAV distance from a geofence, sensors and other devices connected to a UAV are conditionally operational. Image data collected during a UAV flight may be obfuscated by the UAV while in flight, or via a post-flight process using log data generated by the UAV.
    Type: Application
    Filed: March 31, 2016
    Publication date: January 25, 2018
    Applicant: Unmanned Innovation Inc.
    Inventors: Dana Livonia Contreras, Lucas Palage Doyle, Justin Eugene Kuehn, Volkan Gurel, Eric David Johnson, Edward Dale Steakley