Abstract: There is provided a method that includes obtaining data that describes (a) a situation, (b) a gesture for a response to the situation, (c) a prompt to accompany the response, and (d) a gestural annotation for the response, and utilizing a conversational machine learning technique to train a natural language understanding (NLU) model to address the situation, based on the data.

Abstract: A method, computer program product, and computing system for enabling usage of a conversational application by a plurality of users; gathering usage data concerning usage of the conversational application by the plurality of users; defining a visual representation of the conversational application; and overlaying the usage data onto the visual representation of the conversational application to generate visual traffic flow data.

Abstract: A method, computer program product, and computing system for enabling usage of a conversational application by a plurality of users; gathering usage data concerning usage of the conversational application by the plurality of users; defining a visual representation of the conversational application; and overlaying the usage data onto the visual representation of the conversational application to generate visual traffic flow data.

Abstract: A method, computer program product, and computing system for enabling usage of a conversational application by a plurality of users; gathering usage data concerning usage of the conversational application by the plurality of users; defining a visual representation of the conversational application; and overlaying the usage data onto the visual representation of the conversational application to generate visual traffic flow data.

Abstract: A method, computer program product, and computing system for enabling usage of a conversational application by a plurality of users; gathering usage data concerning usage of the conversational application by the plurality of users; defining a visual representation of the conversational application; and overlaying the usage data onto the visual representation of the conversational application to generate visual traffic flow data.

Abstract: A method, computer program product, and computing system for automatically generating a dialogue graph is executed on a computing device and includes receiving a plurality of conversation data. A plurality of utterance pairs from the plurality of conversation data may be clustered into a plurality of utterance pair clusters. A dialogue graph may be generated with a plurality of nodes representative of the plurality of utterance pair clusters.

Abstract: A method, computer program product, and computing system for automatically generating a dialogue graph is executed on a computing device and includes receiving a plurality of conversation data. A plurality of utterance pairs from the plurality of conversation data may be clustered into a plurality of utterance pair clusters. A dialogue graph may be generated with a plurality of nodes representative of the plurality of utterance pair clusters.

Abstract: A system for processing user requests provides for recommending products or services for an agent to offer a customer or potential customer. The system classifies a user request by an intent, and presents documentation to assist the agent in handling the request. The system further parses the user request to detect life events experienced by the user that may raise the prospect of the user's interest in other products or services. Based on the detected life events, a number of offers are presented to an agent for recommendation to the user.

Abstract: An automated system processes customer requests and interactions with a customer service representative. During such interactions, the representative's actions at a computer interface are monitored, and the dialog between the customer and representative are recorded. Based on the dialog and the actions, a script is created or updated for a given request, where the script encompasses a dialog tree and actions relating to the customer's account. When a subsequent customer submits the same or a comparable request, an automated agent utilizes the script to handle the request. Using the script, the automated agent performs a dialog with the customer, accesses the customer account, and updates the account in accordance with the request.

Abstract: An automated system processes customer requests and interactions with a customer service representative. During such interactions, the representative's actions at a computer interface are monitored, and the dialog between the customer and representative are recorded. Based on the dialog and the actions, a script is created or updated for a given request, where the script encompasses a dialog tree and actions relating to the customer's account. When a subsequent customer submits the same or a comparable request, an automated agent utilizes the script to handle the request. Using the script, the automated agent performs a dialog with the customer, accesses the customer account, and updates the account in accordance with the request.