Abstract: Communication solutions, particularly for enhancing business communication. The solutions being capable of receiving messages from group members and associating such message in one or more containers for provision to all group members. Group members have views of messages through a container, such as a folder, folder or.

Abstract: A method and apparatus for a network based customer service is provided. In response to a client requesting help, a menu including three levels of interaction is displayed. One level of interaction is self-help searching in a database of information. A second level of interaction is asynchronous help, requesting help and receiving a reply. The third level of interaction is synchronous help, interaction with an advisor. If the client selects synchronous help, the method includes the steps of alerting the advisor and displaying a list of previously visited sites by the client to the advisor. The synchronous help method further includes providing a synchronized display between the client and the advisor, such that the advisor sees an identical display to the client.