Patents by Inventor Frank Roessler

Frank Roessler has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20100251124
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing communications mode neutrally using widgets. The method includes presenting via a graphical user interface (GUI) a set of connected graphical elements representing a communication session comprising at least two communicating users, wherein each graphical element representing a user further comprises at least one graphical sub-element indicating user communication details, receiving user input associated with the set of connected graphical elements, the user input having an action associated with the communication session, and performing the action based on the received user input. The graphical sub-elements can indicate a communication mode through which an associated user connects to the communication session and/or available communication modes for an associated user.
    Type: Application
    Filed: March 29, 2010
    Publication date: September 30, 2010
    Applicant: Avaya Inc.
    Inventors: Birgit Geppert, Frank Roessler
  • Publication number: 20100246800
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing communications in a callcenter. The method includes presenting via a GUI to a callcenter agent a set of connected graphical elements representing a structure of a communication session including the callcenter agent and a caller, receiving input via the GUI from the callcenter agent to manipulate at least one graphical element, and performing an action based on the input. Further disclosed herein are systems, methods, and non-transitory computer-readable storage media for monitoring communications in a callcenter.
    Type: Application
    Filed: March 29, 2010
    Publication date: September 30, 2010
    Applicant: Avaya Inc.
    Inventors: Birgit GEPPERT, Frank Roessler
  • Publication number: 20100251127
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for linking participants in a communication session. The method includes presenting a set of connected graphical elements on a graphical user interface (GUI) representing a structure of the communication session and a trusted relationship between a first participant and a second participant in the communication session, establishing a bidirectional link between the first participant and the second participant, wherein the communication device exchanges trusted information between the first participant and the second participant, and displaying a depiction of the bidirectional link to at least one participant in the communication session. The method optionally includes negotiating a calendar event with the second participant via the bidirectional link based on the trusted information. Graphical elements associated with the first and second participants can depict one or more of presence, context, and persona information.
    Type: Application
    Filed: March 29, 2010
    Publication date: September 30, 2010
    Applicant: Avaya Inc.
    Inventors: Birgit GEPPERT, Frank Roessler
  • Publication number: 20100251177
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for presenting a contact manager associated with a communication session represented in a graphical user interface (GUI). The method includes grouping by context contacts associated with a user in the communication session, wherein the communication session is displayed as a set of connected graphical elements representing a structure of the communication session, presenting on the GUI a graphical representation of at least a part of the grouped contacts, receiving user input associated with one contact of the contacts and the communication session, and modifying the communication session based on information associated with the user input and the one contact. Grouping the contacts by context can include sorting the contacts as a cache, and grouping based on user preferences, user communications history, social networks, topic, project, and/or employer.
    Type: Application
    Filed: March 29, 2010
    Publication date: September 30, 2010
    Applicant: Avaya Inc.
    Inventors: Birgit Geppert, Frank Roessler
  • Publication number: 20100251158
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing a communication session via a graphical user interface (GUI). The method causes a communication device to present a set of connected graphical elements representing a structure of the communication session via the GUI, the communication session comprising at least two communicating users, receive user input associated with the set of connected graphical elements, the user input having an action associated with the communication session, and perform the action based on the received user input. The graphical elements can include images, text, caricatures, and avatars, and can change based on a contacted party context, persona, and presence.
    Type: Application
    Filed: March 29, 2010
    Publication date: September 30, 2010
    Applicant: Avaya Inc.
    Inventors: Birgit GEPPERT, Frank Roessler
  • Publication number: 20100246571
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing a plurality of concurrent communication sessions via a graphical user interface (GUI). A system configured to practice the method presents a set of connected graphical elements representing a structure of the respective communication session via the GUI for each of a plurality of concurrent communication sessions. Each communication session has at least two participants and the appearance of the set of connected graphical elements is based on a communication mode. The system receives user input associated with one set of connected graphical elements and having an action associated with the respective communication session, and performs the action based on the received user input. The communication mode is one of voice over IP (VoIP), phone, videoconference, instant messaging, text messaging, and email.
    Type: Application
    Filed: March 29, 2010
    Publication date: September 30, 2010
    Applicant: Avaya Inc.
    Inventors: Birgit GEPPERT, Frank Roessler
  • Publication number: 20100251142
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing a virtual meeting room communication session. The method includes establishing a persistent virtual meeting room communication session, the virtual meeting room communication session including shared resources available to virtual meeting room communication session participants, displaying to meeting participants a set of connected graphical elements representing a structure of the virtual meeting room communication session via a graphical user interface (GUI), receiving from one of the meeting participants input associated with the set of connected graphical elements, the input having an action associated with the virtual meeting room communication session, and performing the action based on received user input. The virtual meeting room communication session can persist when no participants are in the communication session.
    Type: Application
    Filed: March 29, 2010
    Publication date: September 30, 2010
    Applicant: Avaya Inc.
    Inventors: Birgit Geppert, Frank Roessler
  • Publication number: 20060095544
    Abstract: Methods and apparatus are disclosed for designing a Web service that processes one or more composite messages. The same techniques may be applied to the design of clients of the Web service. The Web service is comprised of service logic and compositional logic. The service logic is comprised of a plurality of message handlers that process micro-messages of one or more composite messages. The compositional logic is comprised of a plurality of protocol demultiplexers that implement Web service functionality for demultiplexing, sequencing, and multiplexing one or more composite messages. The compositional logic is separated from the service logic, such that the service logic does not include operations for demultiplexing, sequencing, or multiplexing the composite messages.
    Type: Application
    Filed: September 30, 2004
    Publication date: May 4, 2006
    Inventors: Birgit Geppert, Frank Roessler
  • Publication number: 20060075129
    Abstract: Methods and apparatus are provided for specifying Web service interfaces and for processing Web service messages using protocol multiplexing. A Web service comprised of a plurality of sub-services (or clients of the Web service) are designed in accordance with the present invention by analyzing a plurality of micro-protocols between two or more of the sub-services, the Web service, and one or more clients of the Web service. A composite message is created if a plurality of messages of the micro-protocols have the same sender and receiver and belong to compatible message sequences. The present invention ensures that the execution of two or more message handlers is based on a defined execution order, when one or more collaborations of the micro-protocols are dependent on other collaborations.
    Type: Application
    Filed: September 30, 2004
    Publication date: April 6, 2006
    Inventors: Birgit Geppert, Frank Roessler