Patents by Inventor Gabriele MASILI

Gabriele MASILI has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20210058483
    Abstract: A method that enables sharing a technology profile is described herein. The method includes determining at least one technology ecosystem of a first user. The method also includes generating a technology profile for the first user from the technology ecosystem, wherein the technology profile comprises components from the technology ecosystem associated with the first user. Finally, the method includes selectively sharing a shared technology profile with a second user, wherein the shared technology profile is determined by the first user and is derived from the technology profile.
    Type: Application
    Filed: August 19, 2019
    Publication date: February 25, 2021
    Applicant: Microsoft Technology Licensing, LLC
    Inventors: Gabriele Masili, Charlene Marie Douglass, Renee Thompson Hunter, Jeremy Eugene Kelly, Raymond Robert Ringhiser
  • Publication number: 20210058844
    Abstract: A method that enables handoff between a bot and human is described herein. The method includes monitoring a conversation between a user and a first bot to detect a trigger, wherein the trigger is detected by assessing one or more factors associated with the user, wherein assessing the one or more factors comprises a determination that a user frustration level exceeds a predetermined threshold. The method also includes, in response to a detected trigger, determining a type of a handoff to be executed, wherein the handoff is to a second bot or a human support agent and the type of handoff is based on an experience of the user. Additionally, the method includes executing the determined handoff to the second bot or a human support agent, wherein the second bot or a human support agent engages the user in conversation to execute functionality desired by the user.
    Type: Application
    Filed: August 19, 2019
    Publication date: February 25, 2021
    Applicant: Microsoft Technology Licensing, LLC
    Inventors: Raymond Robert Ringhiser, Gabriele Masili
  • Publication number: 20200387485
    Abstract: A system for customizing product documentation. In one example, the system includes an electronic computing device including an electronic processor. The electronic processor is configured to receive, from a user device, log-on credentials, determine, based on the log-on credentials, an organization, and receive, from a database server, product documentation for a product. The electronic processor is also configured to receive, from the database server, modifications for the product documentation that are associated with the organization, apply the modifications to the product documentation to create modified product documentation, and send, to the user device, the modified product documentation.
    Type: Application
    Filed: June 10, 2019
    Publication date: December 10, 2020
    Inventors: Peter Eric LOFORTE, Katharine Elizabeth GRANT, Paul Fraedrich ESTES, Adam Dewayne MILLER, Kapil Kumar TUNDWAL, David Lawrence SWIFT, Gabriele MASILI, Raymond Robert RINGHISER