Patents by Inventor Gary L. West

Gary L. West has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 8793165
    Abstract: A method of offering a user a plurality of scenarios under which to conduct at least one primary transaction involving at least one specific item, the specific item being one of goods and services, with each one of these scenarios entailing a corresponding cost to the user. The method can include at least the following. Communication is established via a communications device between the user and a system to facilitate the primary transaction. Primary transaction data is obtained relating to the primary transaction, with the primary transaction data including data representing an identity of the user and representing the at least one specific item. The user is offered a choice between at least two scenarios under which to conduct the primary transaction, determining costs of the transaction based on allowance of receiving offers of upsell transactions.
    Type: Grant
    Filed: December 1, 2011
    Date of Patent: July 29, 2014
    Assignee: Tuxis Technologies LLC
    Inventors: David C. Mussman, Thomas B. Barker, Gary L. West, Ronald A. Katz
  • Patent number: 8655746
    Abstract: In a remote communication environment, a method for real-time presentation of information to one or more users accessing one or more websites using an electronic communications device. Various aspects of the method comprise at least the following. Communication is established via the electronic communications device between the user and the website to conduct one or more primary transactions. One or more electronic identifiers associated with the user are obtained. One or more further or additional data elements related to the user are obtained from a third party using the at least one electronic identifier. Based at least on the electronic identifier and the further data element, the information is selected for presentation to the user in real time with the primary transaction. The information is presented to the user in real time with the primary transaction.
    Type: Grant
    Filed: November 21, 2011
    Date of Patent: February 18, 2014
    Assignee: Tuxis Technologies LLC
    Inventors: David C. Mussman, Rocco L. Adornato, Thomas B. Barker, Ronald A Katz, Gary L. West
  • Patent number: 8315915
    Abstract: Providing offers of an item constituting a good or a service to users of a system, utilizing an electronic communications device, comprises at least the following: establishing a communication via the electronic communications device between a given user and the system for purpose of a primary transaction for a first good or service, obtaining primary transaction data with respect to the primary transaction, including the purpose of the primary transaction, obtaining the identity of the given user, utilizing at least in part the primary transaction data including the purpose of the primary transaction and the identity of the user, and determining at least one item for offer to the given user, and offering the item to the given user.
    Type: Grant
    Filed: July 1, 2011
    Date of Patent: November 20, 2012
    Assignee: West Corporation
    Inventors: Ronald A. Katz, Gary L. West, Thomas B. Barker
  • Patent number: 8290829
    Abstract: Providing offers of an item constituting a good or a service to users of a system, utilizing an electronic communications device, comprises at least the following: establishing a communication via the electronic communications device between a given user and the system for purpose of a primary transaction for a first good or service, obtaining primary transaction data with respect to the primary transaction, including the purpose of the primary transaction, obtaining the identity of the given user, utilizing at least in part the primary transaction data including the purpose of the primary transaction and the identity of the user, and determining at least one item for offer to the given user, and offering the item to the given user.
    Type: Grant
    Filed: July 1, 2011
    Date of Patent: October 16, 2012
    Assignee: West Corporation
    Inventors: Ronald A. Katz, Gary L. West, Thomas B. Barker
  • Patent number: 8086503
    Abstract: A method of offering a user a plurality of scenarios under which to conduct at least one primary transaction involving at least one specific item, the specific item being one of goods and services, with each one of these scenarios entailing a corresponding cost to the user. The method can include at least the following. Communication is established via a communications device between the user and a system to facilitate the primary transaction. Primary transaction data is obtained relating to the primary transaction, with the primary transaction data including data representing an identity of the user and representing the at least one specific item. The user is offered a choice between at least two scenarios under which to conduct the primary transaction, determining costs of the transaction based on allowance of receiving offers of upsell transactions.
    Type: Grant
    Filed: November 9, 2010
    Date of Patent: December 27, 2011
    Assignee: West Corporation
    Inventors: David C. Mussman, Thomas B. Barker, Gary L. West, Ronald A. Katz
  • Patent number: 8078503
    Abstract: In a remote communication environment, a method for real-time presentation of information to one or more users accessing one or more websites using an electronic communications device. Various aspects of the method comprise at least the following. Communication is established via the electronic communications device between the user and the website to conduct one or more primary transactions. One or more electronic identifiers associated with the user are obtained. One or more further or additional data elements related to the user are obtained from a third party using the at least one electronic identifier. Based at least on the electronic identifier and the further data element, the information is selected for presentation to the user in real time with the primary transaction. The information is presented to the user in real time with the primary transaction.
    Type: Grant
    Filed: September 17, 2010
    Date of Patent: December 13, 2011
    Assignee: West Corporation
    Inventors: David C. Mussman, Rocco L. Adornato, Thomas B. Barker, Ronald A Katz, Gary L. West
  • Patent number: 7996279
    Abstract: Providing offers of an item constituting a good or a service to users of a system, utilizing an electronic communications device, comprises at least the following: establishing a communication via the electronic communications device between a given user and the system for purpose of a primary transaction for a first good or service, obtaining primary transaction data with respect to the primary transaction, including the purpose of the primary transaction, obtaining the identity of the given user, utilizing at least in part the primary transaction data including the purpose of the primary transaction and the identity of the user, and determining at least one item for offer to the given user, and offering the item to the given user.
    Type: Grant
    Filed: September 24, 2007
    Date of Patent: August 9, 2011
    Assignee: West Corporation
    Inventors: Ronald A Katz, Gary L West, Thomas B Barker
  • Patent number: 7853488
    Abstract: A method of offering a user a plurality of scenarios under which to conduct at least one primary transaction involving at least one specific item, the specific item being one of goods and services, with each one of these scenarios entailing a corresponding cost to the user. The method can include at least the following. Communication is established via a communications device between the user and a system to facilitate the primary transaction. Primary transaction data is obtained relating to the primary transaction, with the primary transaction data including data representing an identity of the user and representing the at least one specific item. The user is offered a choice between at least two scenarios under which to conduct the primary transaction, determining costs of the transaction based on allowance of receiving offers of upsell transactions.
    Type: Grant
    Filed: August 19, 2008
    Date of Patent: December 14, 2010
    Assignee: West Corporation
    Inventors: David C Mussman, Thomas B Barker, Gary L West, Ronald A Katz
  • Patent number: 7822647
    Abstract: In a remote communication environment, a method for real-time presentation of information to one or more users accessing one or more websites using an electronic communications device. Various aspects of the method comprise at least the following. Communication is established via the electronic communications device between the user and the website to conduct one or more primary transactions. One or more electronic identifiers associated with the user are obtained. One or more further or additional data elements related to the user are obtained from a third party using the at least one electronic identifier. Based at least on the electronic identifier and the further data element, the information is selected for presentation to the user in real time with the primary transaction. The information is presented to the user in real time with the primary transaction.
    Type: Grant
    Filed: June 2, 2008
    Date of Patent: October 26, 2010
    Assignee: West Corporation
    Inventors: David C Mussman, Rocco L Adornato, Thomas B Barker, Ronald A Katz, Gary L West
  • Patent number: 7792702
    Abstract: In a remote communication environment, a method for real-time presentation of information to one or more users accessing one or more websites using an electronic communications device. Various aspects of the method comprise at least the following. Communication is established via the electronic communications device between the user and the website to conduct one or more primary transactions. One or more electronic identifiers associated with the user are obtained. One or more further or additional data elements related to the user are obtained from a third party using the at least one electronic identifier. Based at least on the electronic identifier and the further data element, the information is selected for presentation to the user in real time with the primary transaction. The information is presented to the user in real time with the primary transaction.
    Type: Grant
    Filed: June 24, 2004
    Date of Patent: September 7, 2010
    Assignee: West Corporation
    Inventors: Ronald A. Katz, Gary L. West, Thomas B. Barker
  • Patent number: 7729945
    Abstract: Apparatus and methods are provided for effecting remote commerce, such as in telemarketing (either inbound or outbound) and in electronic commerce, which are particularly adapted for the intelligent selection and proffer of products, services or information to a user or customer.
    Type: Grant
    Filed: October 17, 2000
    Date of Patent: June 1, 2010
    Assignee: West Corporation
    Inventors: Ronald A. Katz, Gary L. West, Thomas B. Barker
  • Patent number: 7386485
    Abstract: In a remote communication environment, a method for real-time presentation of information to one or more users accessing one or more websites using an electronic communications device. Various aspects of the method comprise at least the following. Communication is established via the electronic communications device between the user and the website to conduct one or more primary transactions. One or more electronic identifiers associated with the user are obtained. One or more further or additional data elements related to the user are obtained from a third party using the at least one electronic identifier. Based at least on the electronic identifier and the further data element, the information is selected for presentation to the user in real time with the primary transaction. The information is presented to the user in real time with the primary transaction.
    Type: Grant
    Filed: June 25, 2004
    Date of Patent: June 10, 2008
    Assignee: West Corporation
    Inventors: David C. Mussman, Rocco L. Adornato, Thomas B. Barker, Gary L. West, Ronald A. Katz
  • Patent number: 7283974
    Abstract: Apparatus and methods are provided for effecting remote commerce, such as in telemarketing (either inbound or outbound) and in electronic commerce, which are particularly adapted for the intelligent selection and proffer of products, services or information to a user or customer.
    Type: Grant
    Filed: November 12, 2002
    Date of Patent: October 16, 2007
    Assignee: West Corporation
    Inventors: Ronald A. Katz, Gary L. West, Thomas B. Barker
  • Patent number: 7280979
    Abstract: Apparatus and methods are provided for effecting remote commerce, such as in telemarketing (either inbound or outbound) and in electronic commerce, which are particularly adapted for the intelligent selection and proffer of products, services or information to a user or customer.
    Type: Grant
    Filed: February 16, 2000
    Date of Patent: October 9, 2007
    Assignee: West Corporation
    Inventors: Ronald A. Katz, Gary L. West, Thomas B. Barker
  • Patent number: 6937702
    Abstract: Method, apparatus, and computer-readable media for minimizing the risk of fraudulent access to call center resources. The invention described herein provides a method of minimizing fraudulent access to call center resources, with the method including at least the following. One or more authenticated biometric samples are associated with at least one person. The person then submits at least one test biometric sample during a login process to obtain authorization to access to call center resources, for example, to process telephone calls or to receive training. This test biometric sample is captured and the differences between the test biometric sample and the one or more authenticated biometric samples is quantified. Depending on the degree of difference between the at least one authenticated biometric sample and the test biometric sample, the person's request for authorization to access call center resources is dispositioned.
    Type: Grant
    Filed: June 24, 2002
    Date of Patent: August 30, 2005
    Assignee: West Corporation
    Inventors: Jill M. Vacek, Mark J. Pettay, Hendryanto Rilantono, Mahmood S. Akhwand, Gary L. West
  • Publication number: 20030130904
    Abstract: Apparatus and methods are provided for effecting remote commerce, such as in telemarketing (either inbound or outbound) and in electronic commerce, which are particularly adapted for the intelligent selection and proffer of products, services or information to a user or customer.
    Type: Application
    Filed: November 12, 2002
    Publication date: July 10, 2003
    Applicant: West Direct, Inc.
    Inventors: Ronald A. Katz, Gary L. West, Thomas B. Barker
  • Publication number: 20020055906
    Abstract: Apparatus and methods are provided for effecting remote commerce, such as in telemarketing (either inbound or outbound) and in electronic commerce, which are particularly adapted for the intelligent selection and proffer of products, services or information to a user or customer.
    Type: Application
    Filed: July 17, 2001
    Publication date: May 9, 2002
    Inventors: Ronald A. Katz, Gary L. West, Thomas B. Barker
  • Patent number: 6055513
    Abstract: Apparatus and methods are provided for effecting remote commerce, such as in telemarketing (either inbound or outbound) and in electronic commerce, which are particularly adapted for the intelligent selection and proffer of products, services or information to a user or customer.
    Type: Grant
    Filed: March 11, 1998
    Date of Patent: April 25, 2000
    Assignee: Telebuyer, LLC
    Inventors: Ronald A. Katz, Gary L. West, Thomas B. Barker
  • Patent number: 5364170
    Abstract: A guide for a seat belt webbing is disclosed for use where the webbing is routed through an opening in a vehicle or body structure that is not a part of the seat belt system. The opening will typically be of a size large enough to permit passage of the seat belt anchors and other hardware during assembly of the vehicle or seat, The guide is installed in the opening after the larger hardware has been passed therethrough. The guide provides a small slot only large enough for the webbing itself to pass therethrough to prevent the webbing from being twisted or folded over into a double thickness and passed through the slot in the guide.
    Type: Grant
    Filed: January 25, 1993
    Date of Patent: November 15, 1994
    Assignee: Hoover Universal, Inc.
    Inventor: Gary L. West