Patents by Inventor George Melillo

George Melillo has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20020152284
    Abstract: A system and method for performing real time monitoring of an interactive network server, such as a web site server, provides for receiving requests for information from at least one visitor and in response to providing the information to the visitor, reports information concerning the visitor's activities on the server, including a visitor identifier and information requested or provided to the visitor. The visitor information is filtered and organized for determining at least the present status of the visitor presently accessing the network server, in real time. A data analyzer organizes raw the visitor information and provides the organized information to a data accumulator which further organizes the information into a higher level for display, in graphical format, to a user.
    Type: Application
    Filed: April 13, 2001
    Publication date: October 17, 2002
    Inventors: John Cambray, Paul Edwards, Michael McLaughlin, George Melillo, B. Scott Smith, Robert J. Stent
  • Patent number: 5586179
    Abstract: Disclosed is a system and method for adding and integrating outbound calling and overall system control to an existing inbound telephone system. The existing inbound telephone call distribution system is coupled to a number of telephone lines, and connects incoming calls to an available operator having a voice signal processing unit. The present system detects at least one available operator and an absence or a threshold condition of incoming calls to connect to the operator. An automated telephone dialer, coupled to the inbound call distributor, is also provided. The automated telephone dialer is responsive to the detection of at least one available operator and the absence or threshold condition of incoming calls to connect to the operator, for placing an outbound telephone call. The system directs that the voice portion of an answered outbound telephone call be connected to the existing voice signal processing unit of the available operator.
    Type: Grant
    Filed: October 30, 1995
    Date of Patent: December 17, 1996
    Assignee: Davox Corporation
    Inventors: Robert J. Stent, George Melillo, John E. Cambray, James F. Mitchell