Patents by Inventor Gordon F. Scherer

Gordon F. Scherer has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 7443963
    Abstract: A system is described in which call processing considers unique information about the call to better serve the caller and/or to enable the called party to more efficiently handle the call. In one embodiment, the unique information considered by the call processor is information indicator digits, which may indicate to the called party whether to accept the call before the voice portion of the call is initiated.
    Type: Grant
    Filed: April 4, 2007
    Date of Patent: October 28, 2008
    Inventor: Gordon F. Scherer
  • Patent number: 7215744
    Abstract: A system is described in which call processing considers unique information about the call to better serve the caller and/or to enable the called party to more efficiently handle the call. In one embodiment, the unique information considered by the call processor is information indicator digits, which may indicate to the called party whether to accept the call before the voice portion of the call is initiated.
    Type: Grant
    Filed: March 27, 2006
    Date of Patent: May 8, 2007
    Assignee: Convergys CMG Utah Inc.
    Inventor: Gordon F. Scherer
  • Patent number: 7035384
    Abstract: A system is described in which call processing considers unique information about the call to better serve the caller and/or to enable the called party to more efficiently handle the call. In one embodiment, the unique information considered by the call processor is information indicator digits, which may indicate to the called party whether to accept the call before the voice portion of the call is initiated.
    Type: Grant
    Filed: May 18, 2000
    Date of Patent: April 25, 2006
    Assignee: Convergys CMG Utah, Inc.
    Inventor: Gordon F. Scherer
  • Patent number: 6975708
    Abstract: A system is described in which call processing considers unique information about the call to better serve the caller and/or to enable the called party to more efficiently handle the call. In one embodiment, the unique information considered by the call processor is information indicator digits, which may indicate to the called party whether to accept the call before the voice portion of the call is initiated.
    Type: Grant
    Filed: May 18, 2000
    Date of Patent: December 13, 2005
    Assignee: Convergys CMG Utah, Inc.
    Inventor: Gordon F. Scherer
  • Patent number: 6411692
    Abstract: A system is described in which a standard data field in a telephone system call format, such ANI and/or dialed number is changed to reflect caller and/or call specific information. The caller and/or call specific information is made available to a called party, and elements of the telephone switching system.
    Type: Grant
    Filed: July 12, 2000
    Date of Patent: June 25, 2002
    Assignee: Convergys CMG Utah Inc.
    Inventor: Gordon F. Scherer
  • Patent number: 6307922
    Abstract: A telephone transaction processing system is disclosed. Processing of telephone transactions, such as credit card transactions, financial account debiting, or information collection, is facilitated by an agent that may be integrated into the transport of the carrier as an enhanced service, the telephone network of a local or long distance company, or a private branch exchange or computer or separate processor supporting said telephone call. The agent may be invoked through touch tones or voice commands by any party on a completed telephone call and may be invoked multiple times during a conversation.
    Type: Grant
    Filed: November 21, 2000
    Date of Patent: October 23, 2001
    Assignee: Convergys CMG Utah Inc.
    Inventor: Gordon F. Scherer
  • Patent number: 6205207
    Abstract: A telephone transaction processing system is disclosed. Processing of telephone transactions, such as credit card transactions, financial account debiting, or information collection, is facilitated by an agent that may be integrated into the transport of the carrier as an enhanced service, the telephone network of a local or long distance company, or a private branch exchange or computer or separate processor supporting said telephone call. The agent may be invoked through touch tones or voice commands by any party on a completed telephone call and may be invoked multiple times during a conversation.
    Type: Grant
    Filed: June 1, 1999
    Date of Patent: March 20, 2001
    Assignee: Convergys CMG Utah Inc.
    Inventor: Gordon F. Scherer
  • Patent number: 6188751
    Abstract: A system is described in which call processing considers unique information about the call to better serve the caller and/or to enable the called party to more efficiently handle the call. In one embodiment, the unique information considered by the call processor is information indicator digits, which may indicate to the called party whether to accept the call before the voice portion of the call is initiated.
    Type: Grant
    Filed: October 28, 1998
    Date of Patent: February 13, 2001
    Assignee: Convergys CMG Utah Inc.
    Inventor: Gordon F. Scherer
  • Patent number: 6137870
    Abstract: A system is described in which a standard data field in a telephone system call format, such as ASI and/or dials number is changed to reflect caller and/or call specific information. The caller and/or calls specific information is made available to a called party, and elements of the telephone switching system.
    Type: Grant
    Filed: March 6, 1996
    Date of Patent: October 24, 2000
    Assignee: Convergys Customer Management Group, Inc.
    Inventor: Gordon F. Scherer
  • Patent number: 5966429
    Abstract: A telephone transaction processing system is disclosed. Processing of telephone transactions, such as credit card transactions, financial account debiting, or information collection, is facilitated by an agent that may be integrated into the transport of the carrier as an enhanced service, the telephone network of a local or long distance company, or a private branch exchange or computer or separate processor supporting said telephone call. The agent may be invoked through touch tones or voice commands by any party on a completed telephone call and may be invoked multiple times during a conversation.
    Type: Grant
    Filed: October 13, 1998
    Date of Patent: October 12, 1999
    Assignee: Convergys Customer Management Group Inc.
    Inventor: Gordon F. Scherer
  • Patent number: 5872833
    Abstract: A telephone transaction processing system is disclosed, Processing of telephone transactions, such as credit card transactions, financial account debiting, or information collection, is facilitated by an agent that may be integrated into the transport of the carrier as an enhanced service, the telephone network of a local or long distance company, or a private branch exchange or computer or separate processor supporting said telephone call. The agent may be invoked through touch tones or voice commands by any party on a completed telephone call and may be invoked multiple times during a conversation.
    Type: Grant
    Filed: December 9, 1997
    Date of Patent: February 16, 1999
    Assignee: Matrixx Marketing Inc.
    Inventor: Gordon F. Scherer
  • Patent number: 5867562
    Abstract: A system is described in which call processing considers unique information about the call to better serve the caller and/or to enable the called party to more efficiently handle the call. In one embodiment, the unique information considered by the call processor is information indicator digits, which may indicate to the called party whether to accept the call before the voice portion of the call is initiated.
    Type: Grant
    Filed: April 17, 1996
    Date of Patent: February 2, 1999
    Inventor: Gordon F. Scherer
  • Patent number: 5748711
    Abstract: A telephone transaction processing system is disclosed. Processing of telephone transactions, such as credit card transactions, financial account debiting, or information collection, is facilitated by an agent that may be integrated into the transport of the carrier as an enhanced service, the telephone network of a local or long distance company, or a private branch exchange or computer or separate processor supporting said telephone call. The agent may be invoked through touch tones or voice commands by any party on a completed telephone call and may be invoked multiple times during a conversation.
    Type: Grant
    Filed: June 7, 1995
    Date of Patent: May 5, 1998
    Assignee: Matrixx Marketing Inc.
    Inventor: Gordon F. Scherer