Patents by Inventor Gordon R. Brunson

Gordon R. Brunson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20150120944
    Abstract: The concept of a centralized communication log is provided. Anchor points, and specifically Session Initiation Protocol (SIP) anchor points, serve as a media and call control point that is established on a per-user basis which can then be leveraged by a communication log application. Such a communication log application is able to determine accurate and real-time communicant information for a communication session and populate a centralized communication log with the same. Such a communication log is, therefore, accurate with respect to multiple users in a system, highly available, and scaled horizontally.
    Type: Application
    Filed: December 30, 2014
    Publication date: April 30, 2015
    Inventors: Robert E. Braudes, Gordon R. Brunson, Joel M. Ezell, Harsh V. Mendiratta
  • Publication number: 20150052208
    Abstract: Systems and methods are described for selecting applications for incorporation into an application sequence. The selected applications provide one or more features to a communication session and the order of applications selected for the application sequence depends, at least in part, on one or more dynamic parameters. The consideration of dynamic parameters for application sequencing provides a more flexible alternative to traditional application sequencing based on static parameters, like user identities.
    Type: Application
    Filed: October 1, 2013
    Publication date: February 19, 2015
    Applicant: Avaya Inc.
    Inventors: Harsh V. Mendiratta, Gordon R. Brunson, Rajeshwari Edamadaka
  • Patent number: 8938545
    Abstract: The system generates a change in the SIP INVITE message during a call transfer. Here, a user relation element involved in the call can change the header information in the message to include the endpoint view of the transferring party. Thus, the INVITE message is redirected to the transferring party's user relation element, which can interpret the received message and “unravel” the B2BUAs in the existing call path. The system includes changes in the user relation element to effect the message change and interpret the message once received. Changes to the user relation element forgo the need to change the communication endpoints.
    Type: Grant
    Filed: May 31, 2012
    Date of Patent: January 20, 2015
    Assignee: Avaya Inc.
    Inventors: Joel Ezell, Gordon R. Brunson, Chandra Mouli Ravipati, Harsh V. Mendiratta
  • Patent number: 8886789
    Abstract: The concept of anchor points is introduced. Anchor points, and specifically Session Initiation Protocol (SIP) anchor points, serve as a media and call control point that is established on a per-user basis which can then be shared by any application. The use of an anchor point allows for applications to become aware of and control a communication late or cease monitoring and controlling a communication session early without disrupting the session or introducing a significant amount of control or media delay.
    Type: Grant
    Filed: May 19, 2010
    Date of Patent: November 11, 2014
    Assignee: Avaya Inc.
    Inventors: Robert E. Braudes, Gordon R. Brunson, Joel M. Ezell, Harsh V. Mendiratta
  • Patent number: 8855292
    Abstract: A contact center is provided that has (a) a database 114 operable to contain customer records; (b) a plurality of agent communication devices 134-1 to -N corresponding to a plurality of agents; (c) a switching fabric 110, 130 to connect incoming contacts with agent communication devices; (d) a plurality of contact queues 208a-n to enqueue contacts awaiting servicing by an agent; and (e) a queue bypass module that receives, from a first agent of a contact center, a queue bypass request for a specified first customer and updates a set of data structures associated with the specified first customer to indicate that the first customer is entitled to bypass queue positions when the first customer again contacts the contact center.
    Type: Grant
    Filed: September 8, 2006
    Date of Patent: October 7, 2014
    Assignee: Avaya Inc.
    Inventor: Gordon R. Brunson
  • Publication number: 20140280018
    Abstract: Methods and systems are provided such that users, servers, and applications may utilize an extensible data filtering model where data is organized into a tree with filtering available at any node level. Accordingly, the node filtering and propagation method and system allows for the efficient management and automatic replication of common information for multiple applications at all data levels.
    Type: Application
    Filed: March 13, 2013
    Publication date: September 18, 2014
    Inventors: Robert Braudes, Gordon R. Brunson, Kenneth O. Michie
  • Publication number: 20140282619
    Abstract: Methods and systems for providing an elegant and efficient multi-protocol eventing layer are disclosed. The multi-protocol eventing layer includes a converged container capable of handling multiple types of protocols to manage events while using an open source database. Accordingly, the multi-protocol eventing layer efficiently provides real-time or near real-time eventing to a plurality of devices for scalability and performance enhancement.
    Type: Application
    Filed: March 15, 2013
    Publication date: September 18, 2014
    Applicant: AVAYA INC.
    Inventors: Kenneth O. Michie, Gordon R. Brunson, Robert E. Braudes, Kurt Haserodt, Hyoungjoo Lee
  • Patent number: 8830056
    Abstract: Prior art solutions only implement absolute music-on-hold suppression at the conference bridge. The present disclosure moves the intelligence and control capabilities to the entity implementing music-on-hold functionality and also provides mechanisms for applying the music-on-hold treatment more intelligently. Intelligent and flexible music-on-hold control algorithms are disclosed which make conference participation more convenient and enjoyable.
    Type: Grant
    Filed: December 3, 2010
    Date of Patent: September 9, 2014
    Assignee: Avaya Inc.
    Inventors: Gordon R. Brunson, Richard L. Robinson
  • Patent number: 8787917
    Abstract: Mobile telephone user route mapping services and coverage area warning services and systems for providing such services are provided. Origination location and destination location information is entered, and a route between the locations along which wireless telephone system coverage is available is returned. If the returned route is less preferable than another possible route along which there are areas of poor coverage or no coverage, the provider of the wireless telephone system is informed, and this information can be used to identify areas in which improved coverage would most benefit mobile telephone users. A warning may also be provided to inform the parties to a call that a participant using a mobile telephone is about to enter an area of poor coverage or of no coverage. The described services may be offered in return for a fee paid to the service provider.
    Type: Grant
    Filed: October 24, 2005
    Date of Patent: July 22, 2014
    Assignee: Avaya Inc.
    Inventors: Karen Barrett, Gordon R. Brunson, Siobhan Buckley, Ciaran Gannon, Muneyb Minhazuddin
  • Patent number: 8767934
    Abstract: A topic is associated with a temporary communications address such as a temporary telephone number. This assignment may be effected by the user when the temporary address is obtained by the user. Illustratively, a user who simultaneously uses a plurality of temporary addresses associates a different topic with each of those addresses. When a caller calls the temporary address, the call is redirected to the user's real address and the user receives the topic that is associated with that temporary address, and preferably also the called temporary address itself, along with the redirected call, and this information is either displayed or announced to the user. The information provides context for the call to the user, and may optionally be captured in call logs. Illustratively, when the user initiates a call via the temporary address or the topic, the temporary address or the topic is provided to the called party as the caller ID information. The user's identity is thus kept secret.
    Type: Grant
    Filed: September 3, 2008
    Date of Patent: July 1, 2014
    Assignee: Avaya Inc.
    Inventor: Gordon R. Brunson
  • Patent number: 8750291
    Abstract: Methods, devices, and systems are provided for preserving connections, especially in a SIP environment. More specifically, the connection preservation techniques presented in this document enhance the RFC 4028-based session refresh approach in order to provide media connection preservation for calls that experience end-to-end signaling loss or refresh failures. Specifically, participants on a call can continue to exchange media despite the loss of control at the SIP signaling plane.
    Type: Grant
    Filed: November 22, 2009
    Date of Patent: June 10, 2014
    Assignee: Avaya Inc.
    Inventors: Mehmet C. Balasaygun, Gordon R. Brunson, Harsh V. Mendiratta
  • Patent number: 8718261
    Abstract: A distributed call control system is provided that can allot bandwidth amongst several call controllers. The distributed call control system includes one or more access elements that interface with a cloud that execute two or more instances of call processing servers that administer call control. The cloud members negotiate and determine bandwidth allocation amongst the members and the access elements. If an access element requires more bandwidth, the access element assesses its own needs and requests more bandwidth from the cloud. The negotiation and requests for bandwidth are accomplished with a set of dynamic and static bandwidth data that regiment the control of the bandwidth.
    Type: Grant
    Filed: July 21, 2011
    Date of Patent: May 6, 2014
    Assignee: Avaya Inc.
    Inventors: James Douglas Free, Christopher D. Baldwin, Chandra Mouli Ravipati, Gordon R. Brunson
  • Publication number: 20140096198
    Abstract: The concept of a secure call indicator is introduced. In general, the secure call indicator is capable of inspecting the security of signaling associated with Session Initiation Protocol (SIP) messages and comparing the security with media descriptions of the actual media path of the SIP messages. Furthermore, the secure call indicator may be configured to indicate the security associated with a communication session via a physical or virtual notification system.
    Type: Application
    Filed: September 28, 2012
    Publication date: April 3, 2014
    Applicant: AVAYA INC.
    Inventors: Gordon R. Brunson, Rifaat Shekh-Yusef
  • Publication number: 20130311825
    Abstract: A communication system, method, and components are described. Specifically, the method described herein provides the ability for an application sequence of a communication session to be reconstructed during the communication session and even though SIP standards dictate that the reconstruction of the application sequence should be denied and the session should be terminated.
    Type: Application
    Filed: May 21, 2012
    Publication date: November 21, 2013
    Applicant: AVAYA INC.
    Inventors: Gordon R. Brunson, Mehmet C. Balasaygun, Harsh V. Mendiratta
  • Publication number: 20130301822
    Abstract: The concept of chained parallel forking is introduced. Addresses of record are included in a contactee's contact resolution preferences to enable an incoming INVITE message to be routed to one or more users as well as other devices, per the contactee's contact resolution preferences. A communication system configured to execute the chained parallel forking contact resolution process is also described.
    Type: Application
    Filed: May 14, 2013
    Publication date: November 14, 2013
    Applicant: AVAYA INC.
    Inventor: Gordon R. Brunson
  • Patent number: 8576996
    Abstract: An in-progress call can be manipulated such that user devices in proximity to the in-progress call, but not initially part of the call, are enabled to join the in-progress call. Determining that a user device is in proximity to an in-progress call may include detection, by the user device, of an in-progress call. Alternatively, or in addition, a communication device involved in the in-progress call may detect a user device and query the user device as to whether it has permissions to join the in-progress call and, if so, whether it wants to join the in-progress call.
    Type: Grant
    Filed: December 13, 2010
    Date of Patent: November 5, 2013
    Inventor: Gordon R. Brunson
  • Patent number: 8510435
    Abstract: A highly scalable and distributed call/media modeling and control framework is described. In particular, a plurality of anchor point servers are provided which enable one or more applications to exert call and media control over in-progress communication sessions even though the applications were not originally bound to the communication session during its setup.
    Type: Grant
    Filed: December 27, 2010
    Date of Patent: August 13, 2013
    Assignee: Avaya Inc.
    Inventors: Gordon R. Brunson, Joel M. Ezell, Harsh V. Mendiratta, Owen D. Williams
  • Publication number: 20130173812
    Abstract: The system generates a change in the SIP INVITE message during a call transfer. Here, a user relation element involved in the call can change the header information in the message to include the endpoint view of the transferring party. Thus, the INVITE message is redirected to the transferring party's user relation element, which can interpret the received message and “unravel” the B2BUAs in the existing call path. The system includes changes in the user relation element to effect the message change and interpret the message once received. Changes to the user relation element forgo the need to change the communication endpoints.
    Type: Application
    Filed: May 31, 2012
    Publication date: July 4, 2013
    Applicant: AVAYA INC.
    Inventors: Joel Ezell, Gordon R. Brunson, Chandra Mouli Ravipati, Harsh V. Mendiratta
  • Patent number: 8423629
    Abstract: Methods, devices, and systems are provided for identifying unique points in communication processing for substituting and restoring identities associated with the communication. These specific replacements facilitate communication requests to-and-from external identities to be treated similar to communication requests to-and-from enterprise users, thereby allowing enterprise users to access enterprise-based communication preferences and services via non-enterprise devices.
    Type: Grant
    Filed: February 5, 2010
    Date of Patent: April 16, 2013
    Assignee: Avaya Inc.
    Inventors: Gordon R. Brunson, Harsh V. Mendiratta, Chandra Ravipati
  • Publication number: 20130022192
    Abstract: A distributed call control system is provided that can allot bandwidth amongst several call controllers. The distributed call control system includes one or more access elements that interface with a cloud that execute two or more instances of call processing servers that administer call control. The cloud members negotiate and determine bandwidth allocation amongst the members and the access elements. If an access element requires more bandwidth, the access element assesses its own needs and requests more bandwidth from the cloud. The negotiation and requests for bandwidth are accomplished with a set of dynamic and static bandwidth data that regiment the control of the bandwidth.
    Type: Application
    Filed: July 21, 2011
    Publication date: January 24, 2013
    Applicant: AVAYA INC.
    Inventors: James Douglas Free, Christopher D. Baldwin, Chandra Mouli Ravipati, Gordon R. Brunson