Abstract: An indexing scheme generates a token index associating token index values with keywords in queries and generates expression trees for the queries that use the token index values to represent the keywords. The indexing scheme generates a document index assigning document index values to uploaded documents. The indexing scheme generates a document-token index that associates the token index values with the document index values for the documents containing the keywords associated with the token index values. The indexing scheme applies the expression trees to the document-token index to quickly identify the documents satisfying the queries. For example, the indexing scheme may generate bit arrays for each of the token index values identifying the documents containing the keywords and apply logical operators from the queries to the bit arrays. The resulting data structure provides a list of documents satisfying the queries.

Abstract: An interaction manager assigns messages posted on a social media website to a support case in a database system. A support agent may tag a message posted by a user for directing to the support case. The interaction manger assigns the tagged message to the support case and activates a timer to track a time period. During the time period, the interaction manager assigns other messages posted by the same user to the support case. The interaction manager may reset the time period whenever the support agent replies to one of the messages posted by the user or the support agent tags another one of the user messages for directing to the support case. The interaction manager reduces the burden of having to manually review and manage every message posted on the social media website.

Abstract: Systems, device and techniques are disclosed for an information discovery system. An element of data may be retrieved. A knowledge point may be extracted from the element of data. The knowledge point may include an aspect of the element of data. The element of data and the knowledge point may be linked with a traversable link. The knowledge point may further be linked to a second element of data. Natural language processing analysis, linguistic analysis, sentiment analysis, and metadata analysis, may be used to determine the aspect of the element of data.

Abstract: A conversation tool may display messages posted on a social media website. The conversation tool may receive selections of posts from the user interface to send associated reply messages and assign metadata for the selected posts to the associated reply messages. The conversation tool then may receive a request to display a conversation for a particular user. The conversation tool identifies the reply messages with assigned metadata associated with the user and identifies the posts associated with the identified reply messages. The conversation tool displays the identified posts with the identified reply messages as the message conversation. The conversation tool uses the reply messages as a trigger for identifying and tracking conversations between an agent and different users. The conversations allow the agent to more efficiently respond to and manage non-structured messages posted on social media websites.

Abstract: An interaction manager assigns messages posted on a social media website to a support case in a database system. A support agent may tag a message posted by a user for directing to the support case. The interaction manger assigns the tagged message to the support case and activates a timer to track a time period. During the time period, the interaction manager assigns other messages posted by the same user to the support case. The interaction manager may reset the time period whenever the support agent replies to one of the messages posted by the user or the support agent tags another one of the user messages for directing to the support case. The interaction manager reduces the burden of having to manually review and manage every message posted on the social media website.

Abstract: An interaction manager assigns messages posted on a social media website to a support case in a database system. A support agent may tag a message posted by a user for directing to the support case. The interaction manger assigns the tagged message to the support case and activates a timer to track a time period. During the time period, the interaction manager assigns other messages posted by the same user to the support case. The interaction manager may reset the time period whenever the support agent replies to one of the messages posted by the user or the support agent tags another one of the user messages for directing to the support case. The interaction manager reduces the burden of having to manually review and manage every message posted on the social media website.

Abstract: An indexing scheme generates a token index associating token index values with keywords in queries and generates expression trees for the queries that use the token index values to represent the keywords. The indexing scheme generates a document index assigning document index values to uploaded documents. The indexing scheme generates a document-token index that associates the token index values with the document index values for the documents containing the keywords associated with the token index values. The indexing scheme applies the expression trees to the document-token index to quickly identify the documents satisfying the queries. For example, the indexing scheme may generate bit arrays for each of the token index values identifying the documents containing the keywords and apply logical operators from the queries to the bit arrays. The resulting data structure provides a list of documents satisfying the queries.

Abstract: An interaction manager assigns messages posted on a social media website to a support case in a database system. A support agent may tag a message posted by a user for directing to the support case. The interaction manger assigns the tagged message to the support case and activates a timer to track a time period. During the time period, the interaction manager assigns other messages posted by the same user to the support case. The interaction manager may reset the time period whenever the support agent replies to one of the messages posted by the user or the support agent tags another one of the user messages for directing to the support case. The interaction manager reduces the burden of having to manually review and manage every message posted on the social media website.

Abstract: A conversation tool may display messages posted on a social media website. The conversation tool may receive selections of posts from the user interface to send associated reply messages and assign metadata for the selected posts to the associated reply messages. The conversation tool then may receive a request to display a conversation for a particular user. The conversation tool identifies the reply messages with assigned metadata associated with the user and identifies the posts associated with the identified reply messages. The conversation tool displays the identified posts with the identified reply messages as the message conversation. The conversation tool uses the reply messages as a trigger for identifying and tracking conversations between an agent and different users. The conversations allow the agent to more efficiently respond to and manage non-structured messages posted on social media websites.

Abstract: Systems, device and techniques are disclosed for an information discovery system. An element of data may be retrieved. A knowledge point may be extracted from the element of data. The knowledge point may include an aspect of the element of data. The element of data and the knowledge point may be linked with a traversable link. The knowledge point may further be linked to a second element of data. Natural language processing analysis, linguistic analysis, sentiment analysis, and metadata analysis, may be used to determine the aspect of the element of data.