Abstract: Technologies are described herein for identifying and correlating e-mail messages. The contents of the subject and recipients fields of e-mail messages received at and sent from a computing system are hashed and stored in a database. When an incoming e-mail message is received at the computing system, the contents of its subject and recipients fields are also hashed. A search is then made of the database to locate e-mail messages identified in the database that have a sufficient number of subject and address hash values that match the subject and address hash values generated for the incoming e-mail message so that the messages may be correlated. A correlation is made between the incoming e-mail message and the best matching e-mail message located during the search of the database.

Abstract: Technologies are described herein for providing a bi-direction e-mail transport between a management (“CRM”) server computer and an e-mail server computer. An e-mail connector communicates with a CRM server computer to determine whether any e-mail messages are pending send at the CRM server computer. If any e-mail messages are pending send, the e-mail connector retrieves the e-mail messages from the CRM server computer. The e-mail connector then communicates with an e-mail server computer to send the retrieved e-mail messages to their intended recipients. The e-mail connector may also retrieve e-mail messages from the e-mail server computer and determine whether the e-mail messages are CRM related. If the e-mail messages are CRM related, the e-mail connector is operative to transmit the CRM-related e-mails to the CRM server.

Abstract: Technologies are described herein for identifying and correlating e-mail messages. The contents of the subject and recipients fields of e-mail messages received at and sent from a computing system are hashed and stored in a database. When an incoming e-mail message is received at the computing system, the contents of its subject and recipients fields are also hashed. A search is then made of the database to locate e-mail messages identified in the database that have a sufficient number of subject and address hash values that match the subject and address hash values generated for the incoming e-mail message so that the messages may be correlated. A correlation is made between the incoming e-mail message and the best matching e-mail message located during the search of the database.

Abstract: Technologies are described herein for providing a bi-direction e-mail transport between a management (“CRM”) server computer and an e-mail server computer. An e-mail connector communicates with a CRM server computer to determine whether any e-mail messages are pending send at the CRM server computer. If any e-mail messages are pending send, the e-mail connector retrieves the e-mail messages from the CRM server computer. The e-mail connector then communicates with an e-mail server computer to send the retrieved e-mail messages to their intended recipients. The e-mail connector may also retrieve e-mail messages from the e-mail server computer and determine whether the e-mail messages are CRM related. If the e-mail messages are CRM related, the e-mail connector is operative to transmit the CRM-related e-mails to the CRM server.