Abstract: Systems, methods, computer-readable media, and apparatuses for contact planning is provided. A representative may provide a request a contact plan from a contact planning system. A contact planning system (CPS) may receive a request for a contact plan from a representative. The CPS may generate a contact plan for the representative based on setup information. The contact plan indicates individual providers for the representative to contact. The CPS may provide the contact plan to the representative, and may receive information regarding the contact plan from the representative. The CPS may update various metrics and may provide a modified contact plan to the representative based on the received information. Other embodiments may be claimed and/or described.

Abstract: Embodiments relating to a regulated taxonomy system (“RTS”) are described. A user, when performing a communication with another party, may be provided with pieces of regulated taxonomy. Association of a piece of regulated taxonomy may facilitate actions to be performed with reference to the communication or piece of content. The RTS may interact with one or more devices to present pieces of taxonomy to a user and to receive a selection of taxonomy. The device may perform or modify actions which may be taken with relation to the piece of content or communication. The RTS may also generate pieces of taxonomy by reviewing content. The RTS may provide for one or more approvers to review taxonomy and/or generate new taxonomy. The RTS may also be configured to modify regulated taxonomy according to actions which have been performed. Other embodiments may be described and/or claimed.

Abstract: Embodiments of methods, systems and storage media associated with publication of message content may be described. In embodiments, a content creator may provide content to a message management node. Based on application of one or more business rules, one or more authorized recipients of the message content may be identified, and the message content may be provided to the one or more recipients. In various embodiments, the message content may be reviewed by one or more approvers prior to publication. The message content may not be provided to the authorized recipients without approval from the approvers. Other embodiments may be described and claimed.

Abstract: Embodiments are described herein directed to a selected specialist communication system (“SSC”) to facilitate communication with a specialist. The SSC may be utilized where a representative may wish to facilitate communication between a provider and a specialist. The SSC may select from specialists based on one or more factors. Selection of specialists may prevent repeated contacts between particular specialists and providers to reduce undue influence. The SSC may facilitate establishment of a video and/or audio connection between the provider and the specialist. The communication may utilize a device of the representative. The SSC may request disclosures from providers and/or representatives. Other embodiments may be described and/or claimed.

Abstract: Methods, apparatuses, systems, and computer-readable media for presenting directory information relating to an organization are described. A Dynamic Directory System (“DDS”) may receive information relating to an organization from various sources, including feeds, user-input information, and publicly available information. The DDS may provide dynamically updated information about associates and entities relating to the organization. The DDS may provide hierarchical and demographic information relating to associates in the organization. The DDS may provide a hierarchical presentation that illustrates relationships within the organization. The DDS may be configured to present demographic information. When an entity or associate is selected, the DDS may provide information about one or more other associates which have had interactions with that entity or associate.

Abstract: Embodiments described herein are directed to methods, apparatuses, systems, and computer-readable media for a content provisioning system (“CPS”) publishing modified content to users. A content provider may provide content to the CPS, for example using a notification that content is available for download. The CPS may convert the content, which may be viewed by a publisher. The publisher may share received content with recipients. The publisher may select recipients to receive the content and send a request to share the content to the CPS. The publisher may choose to modify the content before requesting that it be shared. The publisher may make modifications to the content on the publisher's device. The CPS may perform modifications to the content before sharing the modified content with selected professionals. Permissions may be associated with the content, which may be consulted before allowing modification and/or sharing. Other embodiments may be described and/or claimed.

Abstract: Embodiments include methods, apparatus, and systems associated with tracking display of digital content objects, and in particular digital content objects in delivered electronic messages. Digital content objects may be identified and associated with a digital content item. Digital content objects may be presented together in digital container. Different presentation layers containing one or more digital containers may be defined and transmitted in electronic messages. A digital content object tracking system may identify delivered and displayed digital content objects, and associate the display with digital content objects contained therein. The digital content object tracking system may compare displays or activations of one or more digital content objects with reference to co-displayed digital content objects. Other embodiments may be described and claimed.

Abstract: Methods, apparatuses, systems, and computer-readable media for facilitating individualized data alerts are described herein. Information sources may provide data for publication to knowledge professionals. Managerial actions may be performed by an individual or automatically. After the data is published, one or more individualized alerts may be sent to knowledge professionals, such as on a mobile device under control of the knowledge professional, leading to presentation of the pieces of data, along with assigned actions. Knowledge professionals may accept assignment of actions, may re-assign actions, may review actions, and may indicate when actions have been taken. These indications may then be used to update data generators or the data manager, such that future pieces of data and/or individualized alerts may be provided. Other embodiments may be described and/or claimed.

Abstract: In various embodiments, systems, methods, computer-readable media, and apparatuses for facilitation of communication between recipients and third-parties. A recipient, such, for example, a physician may request and then be facilitated in engaging in communication with a selected third party, such as a medical specialist. The third party may be selected based on the physician's request or on other information gained prior to or at the time of request, such as in response to a questionnaire. A context for the communication may be maintained during the communication and stored thereafter. During subsequent communication, the stored communication may be used to restore the previous context of the previous communication. Other embodiments may be described and claimed.

Abstract: Embodiments of methods, systems and storage media associated with publication of message content may be described. In embodiments, a content creator may provide content to a message management node. Based on application of one or more business rules, one or more authorized recipients of the message content may be identified, and the message content may be provided to the one or more recipients. In various embodiments, the message content may be reviewed by one or more approvers prior to publication. The message content may not be provided to the authorized recipients without approval from the approvers. Other embodiments may be described and claimed.

Abstract: Embodiments include methods, apparatus, and systems associated with tracking display of digital content objects, and in particular digital content objects in delivered electronic messages. Digital content objects may be identified and associated with a digital content item. Digital content objects may be presented together in digital container. Different presentation layers containing one or more digital containers may be defined and transmitted in electronic messages. A digital content object tracking system may identify delivered and displayed digital content objects, and associate the display with digital content objects contained therein. The digital content object tracking system may compare displays or activations of one or more digital content objects with reference to co-displayed digital content objects. Other embodiments may e described and claimed.