Abstract: An automated installation and configuration system automatically configures Digital Subscriber Line (DSL) modems and associated user systems without a user having any knowledge of operating or networking systems. The system eliminates the need for a truck roll and makes it possible for a DSL modem to be installed across an ordinary telephone line using a conventional modem. The automated system eliminates the errors that occur during the DSL installation and configuration process, and thus facilitates efficient and cost-effective access to DSL technology. The automated system provides three methods for installing a DSL modem. In the first method, an analog modem connects the subscriber's system to a DSL service provider's server and retrieves a configuration file. The automated system then uses the configuration file to configure the subscriber's DSL modem. In the second method, the configuration file is located on a disk or CD-ROM.